ComplaintsforGardner's Wisconsin Cheese, LLC
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Complaint Details
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Initial Complaint
03/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The month of March 2023, We ordered 6 blocks of the Oven Baked Italian Cheese, @ cost $60(rounding off) from Gardners Wisconsin Cheese LLC, Our family had saw a Video on website which enticed us to place order. We were so excited to receive our package in the mail. Upon receiving the cheese we immediately opened one of them read the directions carefully to a T ! We tried one of them out. It just did not come out like the video we had viewed! It was hard not soft and not Chewy ! We thought we had did something terribly wrong. So we waited a few days. We tried one more time. We read the directions over again and reviewed the website video once again. We attempted again to cook another block of the oven baked cheese and again it did not come out like the video and like we expected it should have. The cheese was hard not soft. We thought to ourselves what is it that we are doing or possibly did we get a bad batch of cheese. We had to throw both of these blocks in the trash they were not edible! Immediately I made a phone call to the company left a message. I did not hear from the company for about a week so I made another phone call ,to let them know that I am the type of person that just *********** not give up. I have owned many businesses in my life I will make it my life passion to make sure that I get in touch with you someway somehow. I received a phone call that evening. I was elated that I heard from somebody and whoever I was speaking to was talking very fast I didnt get the opportunity to catch her name she was talking so very fast. Although this was OK I preyed that we would get past this. I tried to proceed forward Sharing my story telling her how we could not get the cheese to perform or look or taste (Texture) like the video and thought perhaps we were cooking it wrong Unfortunately the person we spoke to would not listen to us at all! The Conversation ended with absolutely nothing being resolved! She offered no resolution. False advertisingInitial Complaint
03/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had seen advertising for a baked cheese that I wanted to try. I went to the companys website and ordered the baked cheese. Since the cheese was only **** and shipping was ***** I also ordered another cheese to try. When my order arrived there was no baked cheese but a sausage instead. I contacted the company and they refused to ship the correct item to me. They offered a **** credit or a ***** gift card towards a future purchase. That is unacceptable. The gift card doesnt even cover the shipping I paid to get an item I didnt even order. They keep saying they cant ship one item. Thats ridiculous. What if I only ordered the one item? I will never do business with them again so a gift card for a future purchase is out of the question. I just want what I ordered and paid for period! Poor business practices by this companyInitial Complaint
01/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered an order of cheese from this company. The order was delivered on January 12 and there were items with mold on it. I immediately emailed the company asking for a shipping label to return the order because I was absolutely disgusted. They refused to and offered me a refund for the items effected. Their website says if a customer is unhappy they will do what it takes to make it right. I do not want their product Im disgusted in their products.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.