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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought an idle controller for my **** **** F-350 tow truck. Upon receiving I found to have gotten a defective unit. The original seller is a third party website. So they claim no responsibility. The maker of the controller I received thats bad argued that at one point hes rarely ever seen these go down to hes never seen one malfunction to its only happened 1 time ever. Theyre chalk full of lies, and keep them coming. All I have requested is a replacement item be sent out. They refuse. They only wish to give me a refund at my expense. They refuse to tell me where to Sunil labor costs. Their website stated it was a direct plug and play unit. Now they claim its not and was falsely advertised online. They are next to impossible to work with. Hopefully you guys can further assist. Thanks for your time also not that in the emails he states he updated the sale ad or whatever his word were that meaning the ad initially stated that it would work on my truck no issues then AFTER my problems he changes it to they WONT work with a manual transmission. They want me to put more switches into my truck to fix and by fix I mean patch the problem. They wont stand behind their product at all and have treated me with absolutely zero respect
Business response
01/12/2022
There will be no product replacement. You are fired as a customer. As soon as we see movement of the tracking from the pre-paid return label you were emailed (twice), you will receive a full refund.
Thank you
*******
Customer response
01/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Its sad you guys are willing to lose a customer over your ego. It will be in the mail and *** post my experience everywhere. If I must I will dispute charges bc you sold me a falsely advertised item. I have all screenshots from original posting, your messages saying you changed it on the site, Id really like to leave this out of a courtroom.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.