ComplaintsforValley Marine Mart, Inc.
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Complaint Details
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Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We've stored our boat/trailer with them for 2 seasons now, and this will obviously be our last. Recently **** told us there was a mechanical issue that he fixed and charged us $450, then he brought our boat to the ****** in June of this year, where we rent a slip, where he parked it. While storing it or working on it, Valley Marine Mart ripped several seams in the canvas. This was an older canvas, and I'm sure it happens all the time. We paid just $75 to a repair shop to have the seams re-sewn later, so no big deal. The problem is, instead of telling us they had ripped the canvas when they dropped the boat off in our slip, they balled it up and threw it on the floor of the boat and never told us they actually dropped it off there at all. For 2 weeks we were calling them (since we live an hour away) to see if the boat was dropped off, and they never answered their phones or voicemails. Finally we called the ****** and the lady there went out and confirmed our boat was there in the slip, but uncovered. We drove up immediately (mid-June) and saw the condition of the boat. It had been sitting uncovered in the rain and storms for 2 weeks and incurred a great deal of cosmetic damage. The carpets and upholstery was significantly water damaged. And we quickly discovered there was mechanical damage as well. For another month we tried calling Valley Marine several times a week, leaving messages and they never called us back. I finally reached them by phone on 8/4/22 and **** (owner) told me he was not going to return our trailer to us until we paid for the $450 repair he had made. I explained to him that the damages they caused greatly exceed that amount, and he said, "I won't let you talk and I won't listen to you." They are unreasonable and they have now refused locked our trailer up at their business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.