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          Find a Location

          Russ Darrow Group, Inc. has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Russ Darrow Group, Inc.

              W133n8569 Executive Pkwy Menomonee Falls, WI 53051-3344

              BBB Accredited Business

            • Russ Darrow Group, Inc.

              1901 N Mayfair Rd Wauwatosa, WI 53226-2201

              BBB Accredited Business

            • Russ Darrow Group, Inc.

              2141 E Moreland Blvd Waukesha, WI 53186-4020

              BBB Accredited Business

            • Russ Darrow Group, Inc.

              3520 S 108th St Greenfield, WI 53228-1204

              BBB Accredited Business

            • Russ Darrow Group, Inc.

              6525 Odana Rd Madison, WI 53719-1112

              BBB Accredited Business

            Business ProfileRuss Darrow Group, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            W133n8569 Executive Pkwy

            Menomonee Falls, WI 53051-3344

            Get Directions
            Visit Website
            (262) 250-9600

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            Get a Quote

            Customer Reviews

            1.08/5

            Average of 48 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            81 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/1/1982

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Russ Darrow Group, Inc. offers automotive sales and services.

            Business Details

            This is a multi-location business.

            Find a Location

            Russ Darrow Group, Inc. has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Russ Darrow Group, Inc.

                W133n8569 Executive Pkwy Menomonee Falls, WI 53051-3344

                BBB Accredited Business

              • Russ Darrow Group, Inc.

                1901 N Mayfair Rd Wauwatosa, WI 53226-2201

                BBB Accredited Business

              • Russ Darrow Group, Inc.

                2141 E Moreland Blvd Waukesha, WI 53186-4020

                BBB Accredited Business

              • Russ Darrow Group, Inc.

                3520 S 108th St Greenfield, WI 53228-1204

                BBB Accredited Business

              • Russ Darrow Group, Inc.

                6525 Odana Rd Madison, WI 53719-1112

                BBB Accredited Business
              Location of This Business
              W133n8569 Executive Pkwy, Menomonee Falls, WI 53051-3344
              BBB File Opened:
              3/1/1972
              Years in Business:
              59
              Business Started:
              1/1/1965
              Business Started Locally:
              1/1/1965
              Business Incorporated:
              11/3/1970
              Accredited Since:
              6/1/1982
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Russ Darrow Madison Kia
              • Russ Darrow Nissan
              • Russ Darrow Toyota
              • Russ Darrow Chrysler, Jeep, Dodge, Ram
              • Russ Darrow Waukesha Kia
              • Russ Darrow Direct
              • Russ Darrow Madison Chrysler Jeep Dodge
              • Russ Darrow Milwaukee Chrysler, Jeep, Dodge
              • Russ Darrow West Bend
              • Russ Darrow Greenfield Mazda
              • Russ Darrow Waukesha Mitsubishi
              • Russ Darrow Honda
              • Russ Darrow Wauwatosa Kia
              Related Businesses
              Business Management
              • Russ Darrow Jr., CEO/Owner
              • Mike Darrow, President/COO
              • Phil Harrington, CFO
              • Mr. Justin Fehrman, Chief Development Officer
              Contact Information

              Principal

              • Russ Darrow Jr., CEO/Owner
              • Mr. Justin Fehrman, Chief Development Officer

              Customer Contact

              • Russ Darrow Jr., CEO/Owner
              • Mike Darrow, President/COO
              • Phil Harrington, CFO
              • Mr. Justin Fehrman, Chief Development Officer
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              81 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I bought a 2016 Jeep Patriot from **** Darrow Chrysler Dodge Jeep Ram of Milwaukee on September 20th 2022. I wholeheartedly believe the salesman took advantage of me not knowing what I was doing when purchasing my first car. Within the first year of owning the vehicle I had to do regular maintenance which included, brakes, rotors, lower control arm, an axle, and toe rods. I wasn't too upset about that with it being a used vehicle. Not long after that the transmission needed to be replaced. About 2 or three months after taking care of that issue, the throttle body failed making the vehicle again not able to be driven. My brother purchased a car from the same dealership not long after I got mine and he was informed by another salesman that the issues my Jeep had were known to the salesmen. I feel as if I was taken advantage of due to me not knowing what I was getting into and now I am stuck with a loan for a vehicle that has been nothing but a mechanical nightmare.
              Read More
              Read 80 More Complaints

              Customer Reviews

              48 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tanya T

              06/22/2024

              We are leasing a 2024 Passport and it was purchased on June 8th. From day one, the touchscreen has been flickering. On the 10th, we came back to the dealership to exchange a key and to get the touchscreen looked at. We sat for about 1 - 2hrs for them to tell us they didn't see it flicker and did a reset and sent us on our way. The screen started flickering again later that day so I called to make appointment. He checked it out and said it didn't flicker for him but did a factory reset. THAT DIDN'T HELP!!! It flickered AGAIN!!! We called to make ANOTHER appointment!! This time the mechanic had us drive around with him in the car so he could see the flicker. About 5 minutes away from dealership, it flickered. He said he knew what it was and said something needed to be replaced. We made an appointment to come back 6/22 @ 7:15 AM so they could replace it. We sat there for 2 hours.....2 FREAKIN HOURS without an update of what was going on. We were told there was a Cyber Attack on the system and that's why the part couldn't be found. Computers SHOULDN'T be the only way to locate things because look at what happened. We have been at Russ Darrow Honda FOUR TIMES and when we were happy that the touchscreen was going to FINALLY get fixed it did NOT!!! This will NOT be the only review that I leave. I will be finding the most higher up person in Honda that I can speak to with this disservice.
              Read 47 More Customer Reviews

              Local BBB

              BBB Serving Wisconsin

              More Info on Local BBB

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