ComplaintsforThe Bath Authority of Milwaukee

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Installation date was 6/19/2024. Very messy work. Caulk uneven and on floor. Back panel is bowed. The base tray does not seem to be supported properly. There is no hand held shower attachment and there is no shower curtain rod included as indicated in the contract. I have tried to contact customer service multiple times both through e-mail and by phone but to no avail. They do not return my calls.

  

  Business response

  07/03/2024

  Thank you for the information regarding Complaint ID #********. We apologize if this homeowner felt as though they could not get in contact with anyone. While we do our best to be available for as many calls as possible, if all of our team members are on the phone, there is a chance a customer might have to leave a message for us. In that instance, we ask that they leave a voicemail with their best contact # so we can return their call to assist! We had the chance to connect with this customer and in addition to the parts on order for her, we have a technician going out on 7/3 to inspect the bathroom so that we can determine our next steps and ensure we have a full game plan together for her project. We appreciate her patience and her open communication with us so that we can bring this to a resolution quickly and efficiently. Thank you for the opportunity to respond! 

  Customer response

  07/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bathroom Walk-in shower replacement Original work was done in March technician who originally installed the equipment and installed the wrong plumbing parts Stuffed tissue paper behind the wall for his over cuts and applied more than 3/8 of a bead of caulk down in multiple areas shelving was installed not level had Excessive amount of caulk used. Shower drain was not plumber potty correctly instead used excessive amounts of caulk inside shower, drain and in basement to seal shower plumbing.Had an after installment inspection Was told that they would order all new equipment to install that was done in ***** was told two week turn around for installation. Waited another six weeks for material to come in. Had employees returned to the house only with shower wall panels. Work was not completed that day was told everything would be on order to fixed properly a second Time appointment had to be rescheduled by the contractor for some reason this time contractor showed up removed old shower panels installed new shower panels did not complete project as told would be done in one day but then was also told theyd have to come back for a second day during the week and they required to order more material for the shower. Contractor has been very reluctant to offer any solutions or help besides the typical excuses and Im sorry for this. This loan should be fully refunded whether the shower completed or not.

  

  Business response

  06/12/2024

  Thank you for the information regarding Complaint ID #********. We would first like to apologize for any frustration that this homeowner has experienced as a result of delays on their project. We do our best to avoid those at all cost and to also provide a high level of communication; if that fell short at any point we want to express our sincerest apologies. That said, our Operations Leadership team has spoken with this customer over the last two days and we have our return visit set for this coming Saturday. While we are unable to cancel the job or refund the loan, we will complete the remaining work as promised in our mutual signed agreement. We appreciate this customer's continued patience and we look forward to our upcoming service visit. Thank you for the opportunity to respond. 

  Customer response

  06/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

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