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            Business ProfileClosets by Design - Milwaukee

            Closet Organizers
            BBB accredited business

            Contact Information

            6040 W Executive Dr Ste E

            Mequon, WI 53092-4481

            Visit Website
            Email this Business
            (262) 240-4842

            Business hours

            7:30 AM - 5:30 PM
            Business Hours
            7:30 AM - 5:30 PM
            7:30 AM - 5:30 PM
            7:30 AM - 5:30 PM
            7:30 AM - 5:30 PM
            7:30 AM - 5:30 PM
            9:00 AM - 5:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/5/2019

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Closets by Design - Milwaukee specializes in custom designed closets for residential customers, home offices, basements, and garages. This company provides customized storage solutions for their customers, including tackling problem areas such as garages, pantries, entryways, home offices, laundry rooms, mudrooms, and other areas that often accumulate clutter. Servicing Milwaukee, Madison, Green Bay and all surrounding areas. 

            Business Details

            Location of This Business
            6040 W Executive Dr Ste E, Mequon, WI 53092-4481
            Email this Business
            BBB File Opened:
            11/27/2019
            Years in Business:
            5
            Business Started:
            6/1/2019
            Business Started Locally:
            6/1/2019
            Business Incorporated:
            1/23/2019
            Accredited Since:
            12/5/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • Kelcourt Inc.
            Hours of Operation

            Primary

            M:
            7:30 AM - 5:30 PM
            T:
            7:30 AM - 5:30 PM
            W:
            7:30 AM - 5:30 PM
            Th:
            7:30 AM - 5:30 PM
            F:
            7:30 AM - 5:30 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Cindy L. Gauert, Owner
            • Douglas D. Gauert, Owner
            Contact Information

            Principal

            • Cindy L. Gauert, Owner

            Customer Contact

            • Cindy L. Gauert, Owner
            • Douglas D. Gauert, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            March 9th- initial installation of closet. many parts broken and not functioning. March 14th- spoke with **** and scheduled repair March 16th- waiting 4 hours for repair, no one ever showed up. called the office to inquire and was told i would get a call back. no call back March 20th- talked to **** and ****, expressed my dissatisfaction with incomplete instal & subsequent no-show appointment to fix. request refund. **** and **** insisted on attempting repair one more time. March 27th & 28th- extensive conversations and emails with **** to give info on all problems needing repair so installer would have everything. March 31st- installer didn't show up with anything to fix it. just measured for new board to be cut. told me it would be 1 week to get board ready April 26th- emailed **** to enquire why i hadn't be contacted. told paperwork was misfiled and they thought job was done. May 2nd- call from **** that product was ready. may 5th- install attempt #4- installers didnt do a complete reinstall as planned. filled broken areas with putty instead. drawers dont work. didnt have correct handles. talked to **** about problems. he promised to talk to **** and have resolution following day. may 6th- no call from dour or *************** 7th- i called office and was told neither could talk to ************ called later and said he couldnt make **** call me may 8th- **** and **** called. offered reinstall again. i declined due to continued issues and requested another refund. *more detailed account in documents due to character limit here, photos included*
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Julie C.

            02/23/2023

            ABLEISTS?! They will not design a closet for a wheelchair user. Said they did once but it was too difficult. WOW.

            Closets by Design - Milwaukee Response

            02/24/2023

            Unfortunately there appears to have been a miscommunication between you and the employee that you spoke to. We have done multiple projects for individuals using wheelchairs with great success. Our ability to custom build storage solutions at any height or width is what sets us apart from our competition. We will be reaching out via email to clear up this misunderstanding and hopefully get another chance to earn your business.

            Customer Response

            02/24/2023

            What part of your employee ******* voicemail (transcript available upon request) telling me that they WILL NOT DO THIS was miscommuniicated?

            Closets by Design - Milwaukee Response

            02/24/2023

            Thank you for calling and providing the transcript of the message ****** left for you. It is now clear that the miscommunication was within our office and not your interpretation of her message. All of our products are custom made to meet our customer's vision, and we do not discriminate against anyone with special needs. It is unfortunate and inaccurate that she told you that we cannot your project.

            Customer Response

            02/24/2023

            The "Comment from the Business" is unclear. It seems to place some blame on the consumer, as if I in some way misunderstood their employee. They did email me, and I called to speak with the owner. I read her the transcript of the voicemail that was left by her employee. I asked her to amend her "Comment from the Business" to reflect that clearly the CONSUMER did not misunderstand what they were told.

            Local BBB

            BBB Serving Wisconsin

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