ComplaintsforSommer's Subaru

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was Sommers Dealership I have Subaru Outback 2015 with oil light 5 times I have at Sommers oil lights came on around 1500 or 2000 miles 5 times I was Sommers

  Business response

  06/28/2024

  Hi ******, I see you were here a few months ago when your 2015 vehicle had about ******* miles, but I unfortunately am not able to see or understand what the problem is? Feel free to contact me directly. Best, *********************** ************

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Sunday May 28th 2023 our 2022 Subaru Wilderness Outback with **** miles on it, blew a Yokahama tire. It was determined that a cord let loose. I called Sommers Subaru on Tuesday May 30th to fine out what to do, they said bring the tire in, I brought the tire in on Friday June 2nd. I also called Yokahama on Tuesday May 30th and received a case number *****. ******** also told me to take the tire in so Sommers could verify the issue. We heard nothing back from Sommers for over a week so I called them and was told they have not heard from ********. I called ******** and was told by ***** that they sent an email out to Sommers on June 9th. I called Sommers to let them know what ******** had said. They said they would look into it and called back saying ******** will pay 70% of the bill and we would have to cover 30%. Another week or two goes by and we heard nothing from Sommers so I called again and they said that tire rack there distributer needs the payment from Yokahama so I call Yokahama. ********* told me that they sent the payment. So Sommers tells me they will call there distributer (tire rack). I end up calling Subaru customer advocacy and received an email from them with a case number 230627-1801097. They are working on it and said they would assist and contact Sommers to get this resolved. Today July 7th 2023, 39 days after contacting Sommers I called again and they asked me how many miles are on the car. I told them **** miles they said NO how many are on the car now, I said ****** now. I can not believe the run around they have given us when the $40,000 car was purchased at there dealership. They should have put a new tire on and said they will figure out the rest later. We still have no idea when we will get a tire.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩