Business ProfileforHighland Kilt Company LLC

Took over two months to fulfill the order even though neither item was a custom order. After three weeks of not hearing anything I asked customer support about it, and they said one of the items was on backorder but should arrive "any day now." After no news for three more weeks I checked in again. She responded that she'd look into it and get back to me but never did. I got an email that the order shipped ten days later. Then I come to find that the cargo kilt is way too big. DON'T BELIEVE THEIR MEASURING INSTRUCTIONS FOR THE CARGO KILTS. They come with belts assembled to them, and they're only adjustable in one direction, i.e. the measurement that you give them is the MINIMUM, and the kilt only gets larger from there. Don't round up! Either measure with our belly sucked in or subtract a couple inches unless you want the kilt to fall off because the belts won't buckle any tighter. Based on their inadequate instructions and long wait I asked for a return shipping label so I could exchange for the correct size. She responded with a return address but completely ignored my request for them to provide return shipping. So I just went ahead to USPS and paid for it. They shipped the correct kilt a little over a week later. It fits well. It is a little larger than my jeans size but not nearly what it was based on the actual navel measurement. However I didn't have the kilt for myself or the pixie skirt for my wife for the renaissance fair when I wanted them, and now the weather's turned too cold to enjoy wearing them anywhere. The whole experience was very disappointing. Long story short: slow shipping even though the store indicated it was in stock (apparently it was not), poor customer service (no notification of delays and responses not timely or complete), and measurement instructions don't match the design of the cargo kilts. The whole reason I bought from them was their unique pixie skirt design, but they will not receive any more of our business.