ComplaintsforWeed Man Lawn Care

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Paid for lawn weed and fertilization and was upsold grub control. Company did not provide services as requested in some cases and video proof to prove. Was told some services were completed that were not. As I examined lawn I noticed that the grub treatment had little to no affect at all. WEEDMAN **************** claims I need to water lawn more often and have landscaper sharpen mower blades for my lawn to be free of weeds. This company is a sham and does not complete work that I paid for. Need immediate refund or contacting attorney for to reclaim my expenses.

  Business response

  08/07/2024

  This complaint has been submitted to the wrong business. Per the consumer's information provided, they are located in the state of ************. The Weed Man Lawn Care business this complaint has been submitted to does not operate in the state consumer's state of ************. Weed Man Lawn Care is a franchise business, with most locations being owned and operated independently from one another. Because we do not own or operate the Weed Man Lawn Care operation in this consumer's area, we can provide no assistance on this matter. Please proceed to take up any concerns with the proper local Weed Man Lawn Care operation for assistance. Thank you!

  Customer response

  08/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  07/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted yearly services with Weedman. InJune 2023 we received a treatment and 1-2 days after that treatment, most of our lawn turned brown. We contacted Weedman and they sent someone out to look at it. They stated that there was no possible way that anything they applied could do any damage. This contention was repeated with another visit this year as well with my recent phone contact with a manager. We did not pursue any further explanation last year as we hoped the lawn would recover over the winter and be back to normal this year. Most of our lawn did recover later last year and over winter but the main part of our front lawn never did. This year it still had dead spots and became very weedy and certainly unsightly. This is when we contacted them again this year in June. Their rep repeated the same explanation "Their is no possible way that anything they applied destroyed our lawn". They blamed sod worms and an invasive grass for the problems. Our's is the only lawn in the area that looked that bad and we had numerous comments from neighbors commenting on "What happened to your beautiful lawn" and "Are they going to fix it for you?". In my last phone conversation with them, it was clear they are not going to accept any responsibility for the issue. I contacted my landscaper who installed our sodded lawn and all other landscaping in fall of 2019. When he came out to assess the issue, it took him 2 seconds to state that any treatments should NOT have been done when the entire area was in drought conditions of summer 2023. He has Weedman treat his lawn as well but he had contacted them to stop treatments during the dry stretch. We feel Weedman should have known not to treat a drought destressed lawn and should accept some responsibility for our new $5700 bill for resodding the major portion of our front lawn. I see other accounts with this similar outcome from other Weedman customers. They have offered only a complimentary worm treatment at this time.

  Business response

  08/06/2024

  Hi *****, thank you for reaching out with your concerns. As you'll recall, the state of ********* suffered pretty severe drought in 2023. Our lawns require water to survive & thrive, and that means they require supplemental water during periods of drought if we want to keep them happy & healthy. In 2023, we confirmed this area of concern to be drought damage, as well as some possible Summer ****** which is a fungal turf disease. In speaking with you, you confirmed that you had not provided the lawn with supplemental water. We have included a photo of the drought damaged area from 2023 for reference. When we returned in April of 2024, this area of drought damage had largely recovered, with a different area of the lawn showing signs of damage. We have attached a photo showing this as well for reference. We diagnosed this new area of damage in 2024 as being caused by Sod Webworms, a damaging turf pest. However, in July of 2024, it looks like the lawn has mostly recovered from both of these areas of concern, shown in an additional attached photo. Because the lawn was not provided with water during the period of drought, we cannot take responsibility for the resulting drought damage. Watering is crucial, and we can not expect our lawns to look their best if they are not receiving adequate water. We also cannot take responsibility for the alternate area of damage caused by a turf pest. However, as a measure of good faith, we would be happy to offer a couple applications on the house so that we can move forward in our lawn care partnership on good terms. Please consider reaching out to us so that we can discuss this further with you. Thank you for your trust and business.

  Customer response

  08/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The attached photo of the "recovered lawn" is a joke. It does not show the damaged part which was in the middle part of the lawn. 

  I had been contacted by phone by ***** on Aug 1st and assured me he was looking into the issues and would get back to me with a resolution. He stated they had insurance for this type of situation. 

  The lawn in drought conditions should not have been treated. This came right from the landscaper who originally installed the sod. We assumed WeedMan would have known not to treat a distressed lawn. We rely on them for their expertise and knowing when to treat and when not to. 

  Yes, it was dry last year but no one else's lawn in the neighborhood looked as bad as ours, both last year and this year. 

  Clearly WeedMan has some responsibility in this situation and needs to make this right.  

  
  Regards,
  
  *****************************

  Business response

  08/13/2024

  Hi *****, we understand that these issues on the lawn can be frustrating. However, our Technicians recommended supplemental watering on no less than four of our visits last year. While cool season grasses such as kentucky bluegrass can endure shorter periods of dry weather, extended periods of severe drought (such as we experienced last year) without supplemental water is sure to result in drought symptoms and oftentimes longer lasting damage. It is simply not realistic to expect our lawns to remain green, lush and free of stress symptoms if they are going extended periods of time with no water. For this reason, we maintain that we upheld our end of this lawn care partnership by providing the lawn with the nutrients it needs while also treating for weeds. Unfortunately, the lack of proper cultural practices including poor to nonexistent supplemental watering was the root cause of most of the damage observed on your property. We will keep the door open with our offer for some applications at no charge if you choose to take advantage of those, however we will not be taking responsibility for the drought damage, disease or insect damage that has affected your property. Thank you for your feedback.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They did not tell me that the grub control was so expensive, my bill was over $300 when Ive been paying *****. As you can see by the texts that they never gave me a price for their grub control. They claim they did in January, even if that was true, which it is not, good business practices would tell the customer what the price is. I would like a $130 credit on my credit card for an overcharge on their bill.

  Business response

  06/05/2024

  Hi ***, we see that you added the Deluxe ******************** to your account on 7/25/2023, and received said Grub Control application in 2023 as well. The cost of your 2024 Deluxe Grub Control (which came to $232.10) is very close to the cost of your 2023 Deluxe Grub Control (which came to $220.00). We did review the recording of the call in question where you signed up for Deluxe Grub Control initially back in 2023 and confirmed that the Representative did indeed cover & confirm the cost of the Deluxe Grub Control, which you agreed to. In the interest of full transparency, you were sent notices of your services (including Deluxe Grub Control) renewing for 2024 on 11/16/2023 and on 2/15/2024. We did not receive any request to cancel any of your services, and as such your services resumed as standard and you received your 2024 Deluxe Grub Control treatment on (5/30/2024) at the price of $232.10 along with your lawn care program's weed control application at the price of $69.63. Because you had signed up for the Deluxe Grub Control at the quoted price and received that service back in 2023, we're a bit confused as to why you note that you were not aware of the price when you received it again in 2024. Please consider reaching out to our customer care team to discuss your concerns further so we can ensure that we are on the same page. Thank you!
  

  Customer response

  06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************

  Customer response

  06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************

  Business response

  06/06/2024

  Hi ***, in addition to the price being confirmed on the initial phone call and on your invoices, you were also sent two service renewal reminders via e-mail - the first on 11/16/23 at 3:14 pm and the second on 2/15/24 at 4:17 pm. Both of these e-mails were sent to remind you of upcoming 2024 services and both of these e-mails included pricing. Additionally, we see that you accessed your customer account via the customer portal on 4/17/24. Your customer account includes information on your services and your pricing, and as you are aware, can be accessed at any time if you need reminders. You claim that we did not remind you of pricing, and that is simply false. Those e-mail reminders & the customer portal are both tools that serve to remind our customers of services and pricing. Because we did indeed confirm pricing when you signed up, provided pricing information via invoices throughout your time with us, and provided e-mail reminders that included pricing prior to your services resuming in 2024, we maintain that we have done our part in providing honest, transparent communication. Thank you!

• Initial Complaint

  05/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I called for a quote and spoke to ****, asking to send me information on how to get started and that I was calling another company for a quote. I went with the other guys, signing an agreement just confirming that I want their services. I was told by **** on the phone that I needed to go online to setup my account to make it official to get started. I never did, so I assumed since I never agreed to anything, nothing would happen. I did get a Welcome to Weedman email after I asked him to send me everything I need to know to get started, again re-iterating that I also said that I was getting another quote. There was absolutely NOTHING in that conversation or ANYTHING clearly defining that there was an agreement of services to start. Not from my understanding. Initial conversation with **** was on 4/23/24. On 4/29/24 I receive a text that someone is coming to service the lawn the next day. I was in the middle of an urgent family issue and barely glanced at the message thinking it was Evergreen. When I got home, there was a Weedman sign on my lawn and an invoice on my door. When I called to ask what happened and make sure that no additional services would happen, I explained that I never actually accepted the service so I was surprised that they came. I was told a 'manager' would reach out. (At this point I hadnt asked for any discount, I just wanted to know WHY they came and what made them think I had requested and agreed to the serviceAnd to make sure it wasnt going to happen again).I got an email from **** telling me that: ************ was completed, and your invoice is due in full." And that the Welcome email was his apparent way to force you into an agreement you didnt know you were entering. I tried to chalk it up to a miss-understanding. I should have checked the text better that I got so I made an offer to pay the invoice. Even though I NEVER authorized service.I want the invoice and charges waived for what I think borderlines on fraud.

  Business response

  05/02/2024

  Hi ***, it appears that you contacted the wrong business. Per the zip code you provided (*****), you're located in *******, which is not within our service area. Weed Man Lawn Care is a franchise system, so most locations are independently owned and operated. While we do operate a few Weed Man locations in the state of ** (including ******, ****, *********** & ****************), we do not have a location servicing your area. You would be looking for the ************ / ********** Weed Man Lawn Care operation, which appears to service Corinth. To double check, we also searched our customer database for an account using your phone number and/or e-mail address and could find none. Unfortunately, the **** Weed Man Lawn Care operation is under separate ownership, so we cannot offer any further assistance besides pointing you in the right direction. Please take your concerns to the proper Weed Man Lawn Care location for assistance. Thank you!

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Spring of 2023, I received services from Weedman. After the fourth treatment, I noticed that a large portion of my back yard was dying. I messaged Weedman and they sent out a technician to take a peek. They later told me I had very ***** soil and the grass dying was from drought damage. This issue was not drought, it looks as though my grass is completely fried, like the mixture they used was too strong or not correct. I contacted them again to see how this could be fixed and they told me it wasnt they fault, it was brought damage. With no resolution in sight, I canceled my service. They did refund me my final treatment cost, which was about $84. My yard is completely ruined, at no fault of mine. They never offered to help me fix or take responsibility to resolve what they did.

  Business response

  04/17/2024

  Hi *****, it is our professional opinion that this is a textbook example of severe drought damage. As you'll recall, the entire state of ********* suffered a severe period of high heat and drought during the Spring and Summer of 2023, resulting in lawns across the state (and ****************) suffering under these intense conditions. Your concerns about this damage to the lawn were brought to us in July of 2023, which directly aligns with the drought timeline from 2023. The high sand content of the soil also likely contributed to the drought damage, as ***** soil does not retain water as effectively as other soil types. While our program's included applications of slow release fertilizer & weed control are beneficial to the lawn, they are not a replacement for proper homeowner maintenance (including proper watering), and cannot prevent drought damage. During periods of drought, supplementary watering is always required if we want to keep our lawns healthy. Additionally, in reviewing the photos of damaged areas you provided, weeds can be seen growing among the areas of dead/bare grass. If the turf damage seen in the photos you provided were a result of our program, the weeds in those areas would be dead along with the turfgrass. This is further evidence to our diagnosis of drought damage, as weeds are tougher, hardier and require less water than cool season turfgrasses and will often survive periods of drought that causes severe damage to turfgrass. You note that you called numerous times, however in reviewing your account records, we see only one phone conversation which was your initial call to sign up for services in May of 2023. Your concerns were brought to us via e-mail in July of 2023, after which a Manager visit to the property was conducted to investigate and diagnose. While we understand your frustration with the state of your lawn, we provided our services as agreed upon, as well as investigated & diagnosed the area of damage as promised, and do not take responsibility for damage caused to the lawn as a result of drought conditions and/or lack of supplementary water during said periods of drought. If you would like to discuss this concern further, please consider reaching out. Thank you! 
  
  

  Customer response

  04/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear.

  I guess I am having a hard time accepting this, because its not the whole yard and only in this point. As you see in the photo, the rest of my lawn is green and growing, along with my neighbors. I am having a hard time believing its drought. Weeds are growing and my grass isnt. 

  
  Regards,
  
  ***********************

  Business response

  04/18/2024

  Drought damage can impact areas of a lawn differently, as certain areas may be better equipped to withstand drought conditions. Grass type, soil type, microclimates, water retention, sun vs shade cover, watering habits and more will all factor into which areas may be more or less susceptible to drought, and these factors may be different from one lawn to the next, and even from the backyard to the front yard on the same lawn. Again, if the damage seen in the photo was caused by our products, there would be uniform damage throughout the property. The weeds that are currently living within the area of damage, would be killed as well. Lawns across the state can be seen with varying degrees of drought damage similar to that seen on your property, as drought conditions were highly severe in the Spring of 2023. Because our program is not designed to prevent drought damage, and because we make no promises in our services preventing drought damage, we cannot take responsibility for damage that occurs as a result of conditions outside of our control. If you would like to discuss a plan further in helping the lawn recover, please consider reaching out to us directly via phone or e-mail. Thank you!
  

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October/November 2023 Weedman completed an Aeration on my property without an order from the homeowner (me) to do so. I spoke to a customer servicer rep in January after receiving a bill in the mail. This rep confirmed that there was a notation on my account that I did not want any aeration on my property. I told this to the last rep I spoke to so it would NOT be done again on my property from the prior years services. I did not realize from the prior year that they would just come do unauthorized services - I only ordered weed treatments throughout the spring/summer. The rep referred to management for an adjustment. I received a call today from "****" customer service manager who advised she would discount the service $30 (from $130 to $100) as there was an order on my account for the aeration and the tech called me after he completed. I did not place an order for an aeration they just did it. Again, cs rep confirmed there was a prior note on my account NOT to do any Aerations. I paid the $100 today so the account would not be sent to collections but advised ALL future services to be cancelled and do NOT send anyone in the spring as I will NOT pay for any future services under any circumstance. I would like to know how this order got into the system that **** is referring to. The rep I spoke to today could not find that information, he advised notes may have fallen off the account. I requested address to send a letter of cancellation to ensure no techs are sent to my house for spring services. I will be hiring a new company moving forward.

  Business response

  02/07/2024

  Hi ******, thank you for reaching out with your concerns. Customer satisfaction is our top priority, so we wanted to look into this further to figure out what happened, as we would never intentionally provide a service without it being agreed to by a customer. Per the records in your account, we see that you had added Aeration to your lawn care program with us in 2022. Just like the fertilizer & weed control treatments that are part of your program, other services (including aeration) that are added to your program would continue to be provided until/unless they are cancelled or removed from your program at your request. Because of this, an Aeration was renewed & provided in 2023. We do see in your BBB complaint that you mention having previously requested to cancel or not renew the aeration portion of your program for '23 - however, in reviewing your account records, we do not see that cancellation was ever requested. However, we did locate a situation in your correspondence/call history with us, which may or may not be the reason for this situation. On 6/14/23, we see that you called in to our phone line, with the call being answered by a member of our sales team. Shortly after the call was answered, we see that the Sales Representative transferred you over to our **************************** but the call was terminated on your end before the call could be answered by the **************** Representative (this could be the result of an accidental hang-up, loss of service or dropped call by your service provider). With that information, we wonder if you had expressed a desire to remove or cancel aeration services with said Sales Rep, who then began to transfer you to **************** to assist with and complete this request, with the call unfortunately being terminated before our **************** Team could receive it. If this is accurate, this could be the cause of this confusion. Unfortunately, Sales Reps cannot remove or cancel services from a customer's account, this can only be done with a **************** Representative. We will plan to have a Manager reach out to you directly so that we can discuss what occurred further and hopefully figure out what happened, as well as refund the amount discussed. We hope that we can remain on good terms despite this confusion. Thank you for your feedback, we hope to speak with you soon!
  

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This year my wife and I decided to switch from TruGreen (where we were long standing customers - in multiple houses) to Weedman ********* based on a referral that saved us over $100 for the year.This would turn out to be one of the worst decisions we have made!Weedman only was able to come 2 times before my lawn died out due to over fertilizing. The test results show levels were more than 3 times to high, and keep in mind that these samples were taken more than 6 weeks later so most of the nitrogen would have leeched out - and its still that high!We started to notice the grass dying after the second time they came and I contacted them right away to only be given a run around and a list of things it was that we had to disprove - until the lawn eventually totally died out.Finally after several weeks and several consultations with other professionals (multiple landscapers and soil testing facilities) - we were able to disprove all of their excuses and show that the only reasonable explanation was that the grass died because of the amount of fertilizer laid on it.Yet, weedman refused to do anything.Long story short, Id be very careful about using weedman. ******** took care of the same yard the last 3 years and it looked great, and it only took weedman two applications to completely kill it.Weedman does not own up to issues that can be tied directly back to them and refuses to do what is right by the customer. To say Im extremely disappointed in them would be an understatement Especially since they are a franchise that Im sure has insurance in place that is intended to be used for issues like this. But instead, they decided to leave a customer with more than $5k in out of pocket expenses to fix their mistake.I hope anyone reading this does not make the same mistake we did by trusting weedman, and Id highly recommend going to a more reputable company like TruGreen or anyone else!

  Business response

  09/20/2023

  Hi ****, we understand your frustration with the state of your lawn. Upon being made aware of your concerns, we began looking into this situation to determine if an application we provided caused damage to your back lawn. We had the results of your soil test analyzed by researchers at the ** Madison turfgrass diagnostics laboratory to gain their opinion, as an application of slow release fertilizer causing the lawn to die would be highly unlikely - even more unlikely considering the fact that the front lawn received the same products, in the same amount - yet remains healthy. Based on the soil test result of soil Nitrogen levels at 22ppm (parts per million), the Researchers at ** Madison are confident that the proportion of nutrients was not a factor in the negative results seen on the lawn. This determination can be further supported by the fact that no other customers had issues with lawn damage following applications that were performed on this day, using the same products, or provided by the same Technicians. Additionally, the fact that your front lawn and back lawn both received the same treatment, yet the front lawn remains healthy, would suggest that something else is the cause of damage to the back lawn. Through our conversations with you, we did learn that in recent years, your back lawn was sodded, while your front yard was seeded. It is much more likely that this is more closely related to the state of your backyard than our treatments are, as seeding is typically a better option for long-term establishment and overall lawn health when compared to laying sod, especially during times of drought like we experienced this Summer. One of our most important initiatives as a company is providing a quality customer experience - and that means taking responsibility when accidents do occur. While we regret the condition of the back lawn and wish we could have noticed the damage sooner and helped diagnose the issue, the results are not due to our application strategy or products. We maintain our professional opinion that, agronomically, there appears to be no evidence that our application caused your back lawn to die. As always, we're available to speak with you on this matter further if you would like.
  
  

  Customer response

  09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is not correct and is them passing blame.
  
  Regards,
  
  ***********************

• Initial Complaint

  08/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have repeatedly requested a refund from Weedman for a service they provided that damaged my lawn. I have spoken to 7 customer service representatives and one customer service manager named **** with no resolution any of those times. **** and the service manager in the district both promised to rectify the issue while I was on the phone with them and both said they would get back to me within the day and neither did nor have they made any attempts to contact me in the 3-7 days after their promised call-back. I have requested a refund for the last service they did as they applied two chemicals on my lawn that was reported to be "sick, stressed, and having a fungus. It was my expectation that the technicians would have used their expert judgement to know that they should not have applied the chemicals and contacted me immediately to inform me of the problem with my lawn. In previous years this was their practice and since I'm paying for their professional services I expect that they would continue to practice is the manner that they had in previous years. The district manager sent an inexperienced team to my property who apparently did not know that they should not have applied the chemicals to the sick lawn which in turn caused more damage and was a waste of an application as the lawn couldn't absorb them causing more damage. I am only asking for a refund of the last service despite having another experience with this company in June where they sprayed weed killer on a landscaping plant rather than the weeds as intended. It took weeks to get a resolution to that issue and the resolution was inadequate at best. The service this company has demonstrated in managing this incident is inadequate at best and negligent at its worst. I am not asking for more than a refund on an application that should have never been applied in the first place due to the poor health of the lawn. A refund would be $289.60 as noted in the last invoice.

  Business response

  08/14/2023

  Hi ****, we'd like to assure you that we are willing to take care of this for you. We do, however, maintain our professional opinion that the fertilizer & grub control treatments likely did not contribute to or exacerbate the turf disease present on your lawn. More than likely, this disease was spreading naturally, as is common with many turf diseases such as Necrotic Ring Spot. Drought conditions likely also contributed to the state of the lawn. That said, we would agree to refund you for the amount requested as a show of good faith. We place a high degree of importance on providing a quality customer experience, as well as providing our services in an agronomically sound manner. We appreciate your understanding on this matter & hope that with this refund we can ease the frustration of this experience. Thank you for your feedback!
  

  
  

• Initial Complaint

  08/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  They are charging me for service than was done very poorly. I can see why my lawn looks worse than when I started with them. I caught on all my cameras the guy not spraying my lawn just in the middle in my back yard and sides of the house. Never touched the front. I was told they would take care of whole lawn. Now they want to charge me for them coming out when clearly what I see on camera is not what I paid for. A very poor job was done. Fighting with them not to pay for the very very poor service that was performed.

  Business response

  08/11/2023

  Hi ***, it seems that you have submitted this complaint to the wrong Weed Man Lawn Care operation. Weed Man is a franchise system, so most locations are independently owned and operated. Per the customer details you submitted, you are located in **********, **, which is likely serviced by the ************, ** Weed Man Lawn Care operation. The Weed Man operation you have submitted this complaint to via the BBB does not own or operate the ************ location, or any operation ** the ****************. Because of this, we cannot offer any assistance on your concerns besides pointing you in the right direction. Please reach out to your local ******* Weed Man Lawn Care operation for assistance. Thank you!

  Customer response

  08/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  08/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been paying for weed control service since mid June 2023. Since we have signed the contract with the company the flower bed weeds are now completely out of control. The continually book appointments and then no show for the treatments. I have now had to pay another company to manually come in and remove all of the over grown weeds that were not previously treated. They even sent out a manager to our house but still no actually weed treatments. It seems all they do is collect payments then do not perform the actual services.

  Business response

  08/02/2023

  Hi ********, based on the zip code you provided, you have submitted this BBB complaint to the wrong organization. It looks like you're located in a suburb of *******, **. Unfortunately, the Weed Man Lawn Care operation you have submitted this complaint to does not own nor does it operate the *******, ** Weed Man Lawn Care business. This organization you have reached does provide service in South **********, ** & ******, **, however we do not operate in the ******* area. Weed Man Lawn Care *** is a franchise system, so many locations are independently owned & operated. Because of this, we are unfortunately unable to provide any further assistance. Please contact the ************ Weed Man operation for your area to discuss your concerns. Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩