![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEconomy Airport Parking & Shuttle
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Economy Airport Parking [EAP] on *****************************. in ********* offered pre-pay vouchers through Groupon and LivingSocial for airport parking. We purchased these vouchers. When we returned from our trip on 21 Sep 2021, the attendant at EAP refused to accept our vouchers, claiming "we don't do Groupon", and forced us to pay the full cost to park at their lot ($78.12). We argued our point and they gave us a $10 cash payment but retained $68.12 before they would let us out of the lot.We are appealing to the BBB to obtain a full refund of the remaining $68.12 from Economy Airport Parking. It looks like the Groupon/Living Social vouchers were a "bait and switch" on EAP's part -- get us to pay Groupon up front (and collect our money from Groupon), then claim "we don't do Groupon" and force us to pay a second time, at the full rate, at the back end. Also, manager refused to speak with us during our attempt to leave the lot; he relied on a parking lot attendant to talk with us. Rude and unethical.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.