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ComplaintsforEast Side Autos
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
************** "SAMICO LLC"Owners *** and Mo business model based on broken promises are not a good business model. I had my vehicle returned back to me on March 10th after days in their shop, and March 11th my car broke down first time back on the road 17 miles later. I was towed on Interstate 794, thank goodness for ********************** I own a 2017 Jeep Grand Cherokee with ****** miles as of March 10th. As of March 11th, I have ****** miles and the engine is totaled from East Side Autos repair work.I have been seeing them for my check engine light on this vehicle from November 2023 to March 2024.I have spent over $1,500 on fixes which lead to my engine failure, now the dealership wants $11,580 to replace the engine. ************** says this is not their responsibility, even though they were working on my vehicle 24 hours before it the engine is totaled, 17 miles into my drive from them. It was towed back to ************** from the Interstate on March 11th, then I was informed today March 19th that my vehicle is totaled.Current trade in value is $22K and they want $11,580 for engine replacement.************** said it is not any of their responsibility, and my insurance does not cover mechanical issues by other peoples work.So in short, I have paid ************** $1,500 over 3 months, to cut my car value in half from $22k to $11k with a totaled engine.
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Contact Information
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 3:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.