ComplaintsforSchetter's Automotive Repair

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/15/23, I took my car to schetters auto for an inspection into the check engine light. I was asked what the OBD2 codes were when dropping it off as I had them listed from Auto Zone. I was told my car would be done by the end of the day. I called at 330pm on the same day to be told they hadn't looked at it yet. At 4pm I called and was told the fuel pressure sensor was bad and it would be fixed the next day. On 3/16/23, I picked up my car at 5pm and made my payment. I was approximately 10 blocks away when my check engine light came back on. I called the business and was told to bring it back the next morning. On 3/17/23, I dropped the car off and took an Uber to work. Once again no call all day. When I arrived back at the shop at 4pm, I was told they found a wire with intermittent power but the were able to get it working with consistency. I left the shop and proceeded home. On 3/18/23, at approximately 11am the check engine light lit up again. On 3/20/23 I took it back to the shop, I was informed on 3/17/23 that they could fix the wiring issue if it proved to be a problem. I took an Uber to work and proceeded with my day. I called the shop at approximately 2pm to check on the status and was told they did not feel comfortable with wire work on the car and that I had to take it elsewhere. I asked why they did not diagnose the problem in the beginning and save me 3 trips to the shop and was told that I provided the OBD2 codes on my first visit and that I stated it was the fuel pressure sensor, I proceeded to explain that I simply provided the codes from autozobe and am not a mechanic. They did not run a proper diagnostic on my vehicle and refused to give me a full refund for my troubles. All that was refunded was the cost of the sensor but they refused to refund their labor costs. After countless Uber trips without my car and missed hours of work dropping it off in the morning, I feel that I should have been provided a full refund. I was unfairly misled and robbed.

  Business response

  03/31/2023

  The customer came in and wanted a quote to change a fuel pressure sensor.  He said he went to an Autozone and they read the computer code which indicated a fault in the fuel pressure sensor circuit.  We were not getting consistent reference signals at the sensor connector so we cleaned the connectors and checked the wiring harness for any obvious damage.  This was done at no charge to the customer.  After replacing the sensor, we verified the repair, test drove the vehicle, and the problem did not reappear.  We explained this to the customer and also informed him of the corrosion found when cleaning the connectors.  The customer was told if the problem does come back, we are suspecting a problem in the fuel pressure sensor signal feed wire.  He called the next day and said the check engine light came back on so he was told to bring it in and we would see if we could splice a parallel wire into the wiring harness.  Again, this was done at no charge to the customer.  After reviewing the situation, we did not feel comfortable splicing in to the vehicle's wiring harness.  Our concern was the ramifications that if something else went wrong within the wiring system, we would be blamed.  We referred him to a GM dealership and refunded the cost of the part we installed.  He was not nor will be refunded any labor charges.  He was charged far less than the time spent working on his vehicle.  When a vehicle is dropped off for service, it will be done in the order it came in to our shop.  We call a customer when there is an update or upon completion.  A customer's other transportation needs are their own.

  Customer response

  04/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

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