Business ProfileforAssociated Bank, N.A.

DO NOT BANK HERE **This bank gave me a list of “free ATMS” when select ATMs on the sheet charged fees **Does not honor/falsely advertises bonus promotions **Posts days delayed charges for checks/debit **I used the “bill pay” feature one time and a month later the check never made it to the utility company. I incurred a $55 fee for this transaction and when I contacted Associated Bank about it, all they did was threaten to charge me an extra $35 fee to cancel that check. I opened up a Better Business Bureau complaint in regard to a promotional mailer that’s code they improperly entered at account open. 4 months later I didn’t get my bonus. I have them multiple options to resolve, the final resolution being an apology and explanation for what happened with the mailer. If the banker that created my account improperly entered it, if they chose not to honor it for any reason, etc. I informed them that my husband and I are very seriously and we take mishandling money + information in such a setting seriously. On top of all of this, the agent that dealt with the complaint was disrespectful and had a hard time comprehending everything. The big takeaways from my experience is that this business does not properly handle your paperwork. I wasn’t entered under the correct promotion and they couldn’t even provide me with a copy of the opening disclosure when requested. They also openly falsely advertise. Upon figuring out I was entered under a different promotion than I signed for, I did digging on their website. Promotions for business, checking and IRA accounts were all improperly advertised. They tell you HALF of what you need to know in order to receive a bonus. The other half is shared at your in-person appointment to open the account. It’s a dishonest practice they use to get people through the door. When I brought this up to the banker that dealt with the complaint, he didn’t deny it in any way. Banker that dealt with it was Andrew at **** ******* ******* *****

Dear **************, Thank you for taking the time to share your feedback with us. I apologize for any frustration you may have experienced. Please contact us at **************. We will be happy to assist you. Thank you, Associated Bank We Care