ComplaintsforColumbia Savings & Loan Association
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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I opened a mortgage loan in 2006. My payments were not reported to credit bureau for over 10 years. I requested it several times due to my interest rate being high and credit score not moving. I own a real estate company so my score is important to make purchases. after deciding to refinance and move on. I found I had 2 errors of late payments. I contacted ******************* at the bank who states shes the only person who can make changes to credit files. Yet admitted she had no idea how. Shes an employee for about 20 years. After demanding crying etc about my loan falling apart ***** agreed to fix it on her day off. Advised me to give it a few days to update. A few days later my lender checked for the updates and their were over 30 late payment errors added to the two that were already there. I called ***** and she gave me excuses then hung up on me and I called back atleast 40x. And emailed her and *********************. The so called president. ******* responded and each call was picked up and then slammed in my face. ******************* answered a called after about 30 attempts and told me I cant believe youre this upset over this.I have a loan maturing next month that requires me to refinance asap. I cant because my loans are being denied due to the incompetence of the staff at this bank. Please help. I have never paid them late. The stress is literally killing me
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.