ComplaintsforTulip World

• Initial Complaint

  07/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered what was supposed to be No. 1 hosta bare root and received much, much smaller than what was both advertised and shown on their site. I sent a picture, but they would not refund unless I had taken pictures of all 11 plants. Refer to image uploaded.What was received was about 1/10 the size of what was advertised and shown. Note that in the Nursery industry (I order bare root regularly), No. 1 fills a gallon pot.

  

  Business response

  07/16/2024

  Hello,

  Thank you for reaching out and I'm sorry to hear you are not satisfied with the solution we were able to offer.  I do see you did reach out regarding the condition of the Hosta you received.  I do see you did include the same image you had included here.  The email indicated you were not happy with the size they arrived in but did plant them immediately, before images were taken and sent to our team.  We do state in our Grow Guarantee found on our website as well as on the back of the packing slip we do require images of any item that you are concerned with within 5 days of delivery.  Since you did provide the image of one of the roots, we did refund for that one.  Since the other roots were well enough to plant, we did ask then to allow enough time for those to grow.  If after that time they didn't grow to please reach out and we could find a solution at that time.  Please keep in mind if we were a brick and mortar store, any item that was deemed damaged or defective would need to be returned to the store for a refund or replacement.  We don't ask the items to be returned to us, we just require the images.  Since we did not receive the required images of the other 10 roots and they were planted, we could not offer a solution for those 10 as well not knowing if those too were in poor condition.  I do apologize you do not agree with the terms of the Grow Guarantee but since you did only provide one image of one root and planted the rest, we could only offer the refund for the one.  Again, if the 10 you did plant do not grow, please reach out and we'd be happy to help assist with a solution then. 

• Initial Complaint

  04/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered 8/8/2023 According their order page: We are currently shipping all *************** planted bulbs and amaryllis within 1-2 business day of your order being placed...I ordered 120 gladiolus bulbs that, according to the package, are to be planted from March-May. And have a 1 year guarantee. The bulbs were stored in a cool, dry and dark place waiting for the spring planting date. ...I got them out and tested them to see if they were viable (put them in water, if they sink they are good, if the float they are dead. Every single one of them floated - not even one good bulb in the bunch..I sent pictures of the floating bulbs along with the package that states a 1 year guarantee and that they are to be planted from March - MayTulip Worlds reply: Hi ******, Thank you for contacting us. I am sorry to hear that your bulbs are no longer viable. However, per our Grow Guarantee, we do need to be notified within 5 days of receipt if items arrive in poor condition. We are not able to guarantee the viability of any items that have been stored since we cannot control the conditions that they are stored in. Because of this, we unfortunately are not able to provide a resolution for you. We apologize for the inconvenience and appreciate your understanding. If you have any questions or concerns about this, please let us know. Thank you! ************image001.png

  

  Business response

  04/26/2024

  Thank you for reaching out to us and for providing images.  I'm a bit confused because our packaging is generally clear with black writing on them, they don't have cardboard labels on them.  In the images, I also see you are soaking the bulbs.  We do not recommend soaking the bulbs, they have a tendency to rot very easily if left in standing water.  The bulbs look like they are in good condition, they are supposed to be dry while dormant.  We will go ahead and issue a one time courtesy store credit for the Gladiolus.  You will receive a separate email with the credit information.  Please note, we do offer Gladiolus later in the season for customers that are in locations where they are hardy. They can still be planted in those warmer climates to grow the following Spring and Summer.  If you are not within a location where they are hardy, we do recommend purchasing during a more appropriate time to plant as our Grow Guarantee does state we do not cover items if they are stored for any length of time.  Our Grow Guarantee can be found on our website as well as on the back of your packing slip.

  Customer response

  04/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I originally ordered ****** and *********, nether of which were good; they sent the wrong dalias that only had one viable root and they refunded the *****, after I lodged a complaint with BBB.   It is now planting time for the gladiolus and I tested them to see if they were viable by floating them in water (I did not soak them).  They ALL floated - not one good one out of 120 bulbs. I have not reason to think that anything from Tulip World is any good so a gift certificate is not acceptable - I want a refund.] 
  
  Regards,
  
  ***********************

  

  Business response

  05/01/2024

  Hello,

  Thank you for reaching out to us regarding your order from last Summer.  The items in the image don't appear to have come from us as we do not have cardboard headers on any of our items we ship out.  We did reply to your concerns regarding this order through email and did mention these items are not to be stored during the Winter season and we generally do not cover them if stored.  This is likely why they are not viable this Spring.  As a one time courtesy, we did go ahead and issue you a store credit in the amount you paid for these items.  Unfortunately since we aren't exactly sure where those items came from, we are not able to issue you a refund for these items.  Per our Grow Guarantee found on the back of your packing slip as well as on our website, all items need to be planted upon arrival as we do not cover items if they are stored for any length of time.  If the items arrive in good condition, we cannot be liable if they are stored since storage does need very particular conditions to be successful.  Again, I do apologize if items are not viable for this season but we did already issue a store credit for these items which is a courtesy we are offering since we do not cover storage.  There is no need for any further action regarding this order.

  Customer response

  05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [This company is flat out lying - these are what they sent me and they very clearly state when to plant them, that they have a 1 year guarantee and that if they do not grow I will get a REFUND not gift certificate.  I do not want a gift certificate from a company that has not sent me even 1 item out of 122 that were good]
  
  Regards,
  
  ***********************

• Initial Complaint

  03/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 22, 2023 I looked over the on-line catalogue from Tulip World to order Amaryllis bulbs to ship to my sister in ********. The catalogue showed a variety of gorgeous Amaryllis encased in wax, I read a few of the rather generic descriptions of the products available and chose three to ship. Here is one of their descriptions: Our Gold Base Waxed Amaryllis has quickly become a best-selling customer favorite - a holiday gift that provides weeks of enjoyment and wonder! This easy to grow bulb requires no gardening skills, water or soil and is perfect for people of all ages! Each bulb is carefully selected and dipped to perfection in our custom in-house wax blend to ensure quality and consistency.My sister received the bulbs around the 29th of December, the flowers opened in mid February and faded/wilted upon opening, certainly not providing weeks of enjoyment. When I called to report this I was told it was because she didn't water the amaryllis, their site specifically says "not to water" the bulbs. I felt I was speaking to someone who didn't know their product so asked to speak with a supervisor and was immediately disconnected. I phoned again and was told my sister needed to take photographs of the long dead flowers and bulbs and send to their warehouse. As it was March 6 when my sister relayed her experience with the gift, the bulbs had long been disposed of this so this was not an option. I explained that I would appreciate the company meeting me half way, rather than refunding the $63 purchase would they just send a different set of bulbs they were proud of for roughly half the price above. This seemed like a reasonable solution. The representative refused my request.

  

  Business response

  03/25/2024

  Hello,

  Thank you for reaching out to us.  I'm sorry to hear your sister was disappointed with the bloom time of the Waxed ********* she was sent as a gift.  Unfortunately we cannot guarantee the bloom time of each bulb and do not state anywhere on our site how long the blooms will last as this is entirely based off of environmental factors.  Just like a cut flower, once they open, they will only last up to a week but can fade more quickly if they are in a warmer location or receiving a lot of sunlight.  After reviewing your previous communication, I do see you had called and talked to a representative and I'm sorry the call was disconnected before being able to talk to a supervisor.  Since the items did bloom within the allotted timeframe we state, within 6-8 weeks, they were viable and grew as they should.  We are not able to refund or send a replacement since they did bloom as intended.  Again, we are not able to guarantee the amount of time the bloom lasts and do not state anywhere or guarantee the blooms will last a certain amount of time.  I do apologize but since the bulbs were viable and bloomed, there is no need for us to find a solution at this time. 

  Customer response

  03/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  [Please type your response here.]
  Your on-line catalogue only shows beautiful, fully flowering amaryllis, the ones shipped to my sister never achieved this outcome and she is a trained gardener. I only ask that you meet me half way and give credit for 50% of the cost of this truly disappointing product. 

  Regards,
  
  ***********************

  

  Business response

  04/01/2024

  Hello,

  Thank you for reaching out to us again.  I understand it can be frustrating when an item doesn't exactly match an image our website.  Since we do send out live, growing items, the items shipped are not guaranteed to match the image exactly as every single bulb/blooming item is unique and, just as in  nature, will not look exactly like every other one.  We do have a 100% Grow Guarantee that the items will grow and bloom, which the items on your order did grow and bloom. We cannot guarantee how long the blooms will last as this does rely completely on the environment it was growing in.  As mentioned before, blooms will last a bit longer if in a cooler location but Amaryllis, like cut flowers, will only last up to a week, especially in a warm, brighter location.  They are not meant to grow longer than that.  I do apologize but since they did grow and bloom as guaranteed, we cannot offer a solution for the length of time it blooms.  That is out of our control and not something we guarantee anywhere on our website.  We are not able to offer a solution since the plant did as expected and grew and bloomed.

  Customer response

  04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As I mentioned in my response, my sister is well aware of how amaryllis should be treated, regrettably you either sent out defective bulbs or they were damaged in shipping as the stunted flowers opened and wilted almost immediately. I believe you should stand by your products - understand, I am not asking for a 100% refund, simply meet me half way with an offer to send an order to my sister for half the cost of ******************. This I believe would demonstrate good customer service and a willingness to show empathy for a gift that was truly a disappointment.

  Regards,
  
  ***********************

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 14, 2023, I placed an order on TulipWorld.com totaling $69.99. I was optimistic as I waited for my bulbs to arrive but upon opening the packages I found that every single bulb out of over 200 bulbs were in bad condition. I took photos of the unusable bulbs along with the questionable ones and sent them to the office email for TulipWorld. The response through email was delayed so I went to the live chat on the website. The response I got there was a bit snarky which was unsettling. Shortly after, my email complaint was answered and I was refunded $21.28 out of $69.99. Seeing as every single bulb was in bad condition I would like a full refund. I continued pursuing a full refund through email. TulipWorld requested more images which were sent but they said since the photos were too far away they assumed the bulbs were in good condition and therefore could not issue refund. The questionable bulbs were mixed in the packaging with extremely moldy, soft, and defected bulbs. That is why they were beginning the stages of molding as well. I requested my complaint to be escalated to the managerial department but have not heard back. After going through all of this with this company I read other buyers complaints and realized this company will fight with you. To me, this is extremely unprofessional and they should WANT to make things right for their wrong doings.I am warning future buyers to AVOID at all costs and I will not stop until the situation is rectified.

  

  Business response

  01/29/2024

  Hello,

  Thank you for reaching out to us, I'm sorry to hear you are not satisfied with your experience with Tulip World.  After reviewing your account and previous communication, I do see yo did send an email on 12/29/23 regarding your concern with the items you received.  You did provide images of the following number of bulbs in poor condition:  38169 - 12/50 bulbs poor condition, 38161 - 5/50 bulbs poor condition, 39137 - 17/25 bulbs poor condition, 38221 - 11/25 bulbs poor condition, 38227 - 12/25 poor condition.  We refunded you the amount due for the images you provided.  You did reply on 1/4/24 concerned with the remaining items not pictured in the images you sent us at which time we asked you to send images of the remaining items and we would be more than happy to find a solution for those as well.  We do state in our Grow Guarantee we need images of all items that arrive in poor condition for us to find a solution.  We did provide the refund for the amount you sent in the images.  The reply you sent indicated you had planted the other ones already and could not provide images.  We then asked you to either unearth the bulbs and provide the images or wait until Spring when they were expected to grow and reach out then if any failed.  On 1/9/24 you did provide images of the bulbs already planted in the ground in which they were already sprouting and showing signs of growth which meant they were viable.  Since they were viable and already sprouted, we did respond to allow them to grow as normal and they will likely sprout in Spring but if they didn't to reach out to us then.  Since the items were clearly viable, there was no need to extend the Grow Guarantee and provide a refund for items that were viable.  Again, we do state in our Grow Guarantee we need images provided of all items in poor condition sent within 5 days.  We did offer to extend the timeline to you if you were able to provide images of the unearthed items.  You did provide the images but since they were very healthy there is no need for further action at this time.  Again, I apologize you were not happy with a partial refund but we are able to only refund items that are clearly not viable upon arrival.

  Customer response

  02/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for the response. I have seen completely rotted bulbs still sprout but these bulbs do not make it to flowering. The bulbs that were planted were in fact not completely healthy. As i stated before, they were soft and showing signs of rot. I decided to take the chance seeing as the window to get my bulbs planted was closing and I was optimistic. They were also in packaging with rotted bulbs causing the healthy bulbs to be diseased as well. I will reconvene in the spring. 
  
  Regards,
  
  *********************

  

  Business response

  02/05/2024

  Hello,

  Thank you again and please let us know if items fail to grow in the Spring.  We would be happy to find a solution at that time per our Grow Guarantee.  Please keep in mind for future reference, if you ever have any concerns with the condition of bulbs upon their arrival, we require images of each item before they are planted so we are able to find a solution sooner.

  Thank you.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hands down, it is one of the WORST experiences I have ever encountered. I recently placed an order, and they came in, but the boxes were not labeled. I called and spoke to a young lady who had poor English skills and couldn't explain how to determine what was what. We had landscapers onsite to install the bulbs. So we called back and got a voice mail system. The bulbs were installed instead of planted in beds like we had wished/planned. We had to plant them together - two different bulb colors. I was so disappointed. But to make matters worse, I received an unsolicited email from **************, who is the director of operations, it was NASTY - RUDE - ARROGANT - UGLY. Unbelievably bad customer service. I don't need excuses for your calls being routed out of the US. Without so much as an explanation, ************** told me I could buy my bulbs elsewhere (OK! - winner-winner Chicken dinner) - Who wants to deal with a company that would be rude and nasty? ************** would rather continue to be NASTY and die on the sword to be right. Unbelieve - the worst of the worst. Train your staff on customer service - you spend a lot of money advertising - and this is the end product. No thanks. I am looking forward to throwing you magazines away and deleting your daily email blast.

  

  Business response

  01/03/2024

  Thank you for your comments. Again, I'm sorry to hear you were not satisfied with your experience with Tulip World. After numerous emails back and forth, multiple reviews and a PayPal claim that was found in our favor, I feel it's important to provide all the previous communication we received from you via email to provide the reasons why we  chose to ask you to find bulbs elsewhere as well as explain that we are proud of our diverse customer service representatives. 

  Although we do have representatives located in areas other than our main office in ********* **, they are all highly trained and very capable of assisting customers with any inquiry. We did receive a call from you yesterday but did not find any previous voicemails or emails from you prior to that call. The concern was the bulk items you purchased were not labeled. Our representative had tried to explain to you that the cardboard packaging box did not have any labels to indicate variety that you would need to remove the plastic crates from inside the box to find the label. There seemed to have been a misunderstanding that the crate and box were the same thing but they are not and that is what we were trying to explain to you. At that time, you had used extremely vulgar and inappropriate language toward our representative at which time he had decided to end the conversation. The operations manager did then reach out through email to explain where to find the label and had asked you to send images of the outside of the crate to help us better determine which variety was within each crate. She did also explain that our representatives need to be treated with the same respect we treat our customers. Below is the email thread showing more inappropriate language toward now the Operations Manager as well as what we were asking from you to assist you:

  On Wednesday, December 13, 2023 at 11:35:07 AM EST, Tulip World wrote: Hello, Im writing in regards to a conversation you had with one of our customer service representatives. I understand he did end the conversation due to the harsh and frankly, unacceptable language you were using toward him when he was trying to help you. As he mentioned, all of our crates have labels on the outside of them. You need to remove the crate from the cardboard box and send us images of that label so we can help distinguish which variety is within each crate. There will be nothing IN the box or crate, it is ON the box or crate. Once we receive those images, we can help figure out which is which. All of our customer service representatives, regardless of where they are located and nationality, are highly trained and more than competent to assist all of our customer inquiries. Our company is located in ********* ********* but we do have team members located in multiple locations. Its unfortunate in this day that this type of business practice is not accepted as all of our team members are a vital, important part of our success. If you cannot contact our company and speak to our representatives with the respect they deserve, then we ask that you find another source for your future bulb needs. Tulip World is a proud Equal Opportunity Employer and train all of our representatives to treat our customers with the utmost respect. We expect the same from our customers. Unfortunately it doesnt seem you feel the same way. Again, please send us the images and wed be happy to help and remember to treat all of our team members with the respect they all deserve.

  From: Sent: Wednesday, December 13, 2023 10:39 AM To: Tulip World Subject: Re: Order # Go F*ck Yourself! and take me off your distribution list. Who in the actual f*ck do you think you are! I TOLD YOUR REPRESENTATIVE FOUR F*CKING TIMES - there is nothing on the box other than box 1 of 2 or box 2 of 2. NOTHING.

  On Wednesday, December 13, 2023 at 12:18:31 PM EST, Tulip World wrote: Thank you for your reply. If there is nothing on the side of the crates, please send us the images for proof so we can remedy that on our end. Thank you,

  From > Sent: Wednesday, December 13, 2023 11:51 AM To: Tulip World Cc: Subject: Re: Order # "Proof" -- your customer service skills are the worst! How about we called on Monday - Tuesday and finally received a callback today -only to have you reprimanded us - wtaf! The boxes only say 1 of 2 or 2 of 2. There are NO other indicators on the boxes of what is what. We ordered the landscape tulips to create a bed of just purple tulips and a bed of the rainbow - that opportunity wasn't presented to us as a result of the packaging. Period.... had it been labeled correctly with which box contained what - we would have been able to identify what was in the box - instead we got one printed invoice.

  On Wednesday, December 13, 2023 at 01:07:49 PM EST, Tulip World wrote: Thank you for the images. This only proves we sent you 2 boxes. We need images of the CRATES that were within the boxes with the labels on the CRATES, not the boxes. Thank you, From: Sent:

  Wednesday, December 13, 2023 12:18 PM To: Tulip World Subject: Re: Order # I've already filed my complaint and have filed my credit card dispute. Anything else?

  On Wednesday, December 13, 2023 at 01:27 PM EST, Tulip World wrote: Just the images of the crates and wed be happy to help! Thank you! Although you did send images, they were again of just the outer box, not the crates. We have yet to receive the images of the crates. Please send them to us directly and we'd be happy to help assist you in finding out the varieties in the crates. We do ask that you refrain from further vulgarities and respond with respect.
  Submitted: 12/14/2023

  As you can see, the harsh language in your emails to our staff shown above is the reason why we had asked you to purchase bulbs elsewhere in the future.  We are always more than happy to help our customers find a solution to any problems that *** come up but unfortunately, we were not provided the information or the respect all our representatives deserve to provide the service we are proud of.  All previous emails, reviews and PayPal claims have been taken care of, there should be no further communication needed from you to our company.  

  
  Please contact BBB if you believe you did not have an interaction with this consumer.? (Interactions don't require a transaction

• Initial Complaint

  12/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of purchase with Tulipworld was 54.78$ on Nov 27, 2023 for a total of 4 Lemon Cream Amaryllis bulbs that arrived on Dec 2, 2023. Initial contact was made on Dec 2, 2023 via email to ********************************* for a refund due to incorrect size of bulbs. I was sent what looked like some bot email response on Dec 5, 2023. The issue--- TulipWorld website states a 30/32 cm bulb for the Lemon Cream and this size clearly was not what was sent. (I would say closer to 24/26cm) This makes a huge difference with amaryllis bulbs as a smaller bulb can yield one stem with 3-4 flowers versus a 30/32cm bulb with 2 stems with 4-5 flowers each. Their bot response said some excuse about size varies and the bulb is still viable. Website didn't say "size varies" it said 30/32 cm per bulb for the Lemon Cream amaryllis which is not what I received at all. This is unacceptable. I sent a follow up email on Dec 5, 2023 with photos of the bulbs again and I requested address label (with Tulipworld paying return shipping) l so I could send the bulbs back and get a full refund. It doesn't matter that the bulb is viable, TulipWorld sent the incorrect size bulb. Why should I pay return shipping for something that is not my fault? Even that option is only if the box was unopened which is not the case. I don't care about an apology and have already started a dispute with my credit card because I know they refuse to refund my money. What I want is a stop to the false advertising for the Lemon Cream amaryllis as a 30/32cm bulb. This to me is a complete fraud, a bait and switch if you will. Please stop such marketing tactics.

  

  Business response

  12/12/2023

  Hello,

  Thank you for reaching out to us and for providing us with images.  I do apologize you are not happy with the size the bulbs arrived in.  We do receive the largest size available each season.  Within each season, all the bulbs will vary in size and shape as found in nature.  The size and shape does not affect the viability of the bulbs and the growth.  The image you did provide do indicate the bulbs are very healthy and have really nice, strong roots which is very important to the success rate of the bulb growing and blooming.  Unfortunately it is really difficult to tell what the size is since there isn't anything in the images to give us a size reference.  When measuring the bulbs, it is the circumference of the bulb, around, not the diameter that is measured.  The size in the image does appear to be correct.  If you are able to reach out to us directly with a ruler or measuring device next to the bulbs for reference, we would be happy to take another look and find a solution.

  Thank you.

  Customer response

  12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Thank you BBB for getting involved I got an email to my regular email after waiting a week as well as this response from TulipWorld which I do appreciate even though I am still dissatisfied.   The one point I will agree with is that yes the pictures without a measuring device are not as compelling.  In the perfect world I would have a caliper and a professional photographer to take the photos since you need one hand to hold the item and the other the caliper or calipers.  I am a one man operation.  Rest assured, these are not just rabbit out of hat calculations.   For a control bulb in this experiment I used a Splash bulb sent from ******* which has the size on the outside of the package which I included 26/28cm.  When I held your bulb against the one from ******* it was similar if not a bit smaller.   I also lined up 3 bulbs to show the progression in size.    When I compared the 3 bulbs it became clear to me the Lemon Cream was not 30/32cm it should not have been outsized by two other bulbs.   TuIipworld admits that bulb size varies and it sends the best bulbs possible, that does not mean the bulbs you sent were 30/32cm.   By the wording of your response it's very well possible they are not the right size.   I could say the same thing send me pictures of the EXACT same bulbs you sent to me held by calipers that show each bulb are 30/32cm.  I don't think that exists or TulipWorld would have sent them by now.   At this point we are at an impasse.   I have the same stance-smaller bulbs can result in less stems and fewer blooms.    The health and look of the bulb is not relevant to this complaint-it's about the size.   Thank you  ]
  
  Regards,
  
  *******************************

• Initial Complaint

  11/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order online #******* for the amount of $56.70 on 9/17/2023. The charge was applied to my credit card at that time. Their website states that the product would be shipped mid to late October 2023. As of mid November I had not received the product, nor any correspondence about potential delays. I emailed customer service on 11/14/2023 requesting an update on the expected ship date. I did not receive a response, so I emailed again on 11/20/2023. I also called customer service on 11/21/2023 and was forwarded to a voice-mail. It is my beleif that this company has take my payment and has no intention of delivering the product. I would like my money refunded.

  

  Business response

  12/06/2023

  Hello,

  Thank you for reaching out to us regarding your recent order.  After reviewing the order, it does contain Pre-Chilled bulbs.  We do state on the item page of each of the pre-chilled bulb packages we offer on our site that these items begin shipping in mid-December after they've received the proper amount of chill time.  Please see the note below that is listed in the description of all pre-chilled items:

  *Our pre-chilled bulbs are ready for shipping starting in mid-December. By this time they have received the minimum amount of cold temperatures required for forcing and flower bud production.*

  I do see you did email us on 11/14/23 regarding the status of your order.  At that time we did send out an automatic reply that did provide our current shipping schedule including when we would begin shipping pre-chilled.  

  I do apologize for any confusion your pre-chilled pre-order may have caused.  We will begin shipping all pre-chilled orders the end of next week in the order they were placed.  Once your order ships you will receive an email with tracking information.

   

  Customer response

  12/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  11/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I received an order October 28, 2023. Had some moldy and dried bulbs. Sent an email October 30th detailing amount of bulbs and type that were damaged. Got no response for over two weeks so far. Ive usually never had any problems years past with them, they usually send another package or refund the amount of said bulbs. We sent two emails and didnt even get the automated response that they received my email. Would like to order some more tulips but will not do so until they respond to me.

  

  Business response

  11/09/2023

  Hello,

  Thank you for reaching out to us.  I apologize you received items in poor condition and for the delay in replying to your email responses.  We are a small, family owned business and during our peak time, it can take a bit longer to receive a reply due to the large volumes of customer inquiries.  I do apologize it did take longer than we anticipated.  After reviewing your order, I do see the images were received and a refund for those items has been issued to the original form of payment.  If you have any further questions, please reach out to us directly.
  Thank you.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered bulbs two weeks ago, unfortunately they just were delivered to *********** today. Tomorrow is November 1, and ***** is expected. Pursuant to recommendations from ****************** it is too late to plant bulbs.I reached out to your office over a week ago and no response to my email and completing forms.I have asked my credit card company to contact your financial services for full credit.***************************

  

  Business response

  11/02/2023

  Hello,

  Thank you for reaching out to us.  I'm sorry to hear you aren't satisfied with the time in which  your order arrived.  After revewing your order, I do see it was placed on 10/17/23.  Based on the schedule found in your email confirmation as well as on our website, we BEGIN shipping to your zone 7 in early to mid-October.  We do ship all orders in the order they were recieved starting with orders placed in early March when our preorder sale began.  We do also continue to ship to zones 1-6 as well since they do have a smaller planting window in those colder climates.  Our ship time for current orders is ***** business days based off of the volumes of early preorders we have in our system.  Your order shipped withn 7 business days, before the expected time to ship.  After reviewing the weather in your zip code, your temperatures are currently in the 50's and 60's during the day for the next 10 days, the ideal temperatures to plant Fall bulbs.  Although some nighttime temperatures are colder, it is still OK to plant after a few frosts.  You can plant up until your ground is completely frozen which takes at least 3 weeks of day time and nighttime temperatures below freezing for the ground to freeze.  Since you did recieve your package within the timeframe we ship new orders and temperatures are currently ideal for planting, we would recommend planting these items as you have plenty of time to safely get them in the ground.  Unfortuantely since you have also filed a chargeback on this order, we are not able to offer any further compensation on this order.

  Thank you.

  Customer response

  11/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Thank for all your help and assistance.

  I understand our credit card company will dispute charges. My only reply back to Tulip World is this morning we had below freezing temperatures expected to reach 55 late today. However, pursuant to recommendations from ************************************************* the Land **************** for ********** they recommend to complete all spring flowering bulbs before the end of October. Understanding this, if I may suggest Tulip World note recommended planting periods in each area and plan shipping accordingly.

  
  Regards,
  
  ***************************

  

  Business response

  11/03/2023

  Thank you for your feedback.  We base our planting times on the recommendations from our suppliers that have been in the bulb planting business for over 6 generations.  I respect the feedback you recieved from a local university.  We will certainly always take feedback into consideration and make any adjustments based on recommendations from our suppliers.

  Thank you again.

• Initial Complaint

  10/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 8/8/2023, I ordered 2 packages of Topmix Salmon Dahlias 2$ **** = $9.24 (there were supposed to be 3 viable bulbs per package but each package had one (1) obviously live and viable bulb; the rest of what was in the package were totally dried up dead stuff.They were supposed to be Topmix Salmon and instead they are bright yellow and I searched their website to see the name of what they sent but could not find anything that matched what I got.I emailed them and got a generic automated response; I tried the online Chat , got no response; I called their phone # and got an answering machine.I also ordered gladiolus that have to wait until spring to be planted - based on the bogus dahlias I got, I dont hold out much hope that the glads will be viable The bad dahlias were $9.24 and the glads were $11.99 plus $u.ot shipping

  

  Business response

  10/24/2023

  Hello,

  Thank you for reaching out  to us.  I'm so sorry we haven't had a chance to reply to your messages.  The automatic reply you received when sending an email is just to inform our customers that during our Fall busy season, it may take several days for us to reply.  We are a family owned company with a small staff and it does take a bit of time to reply to all inquiries.  We do our very best to reply in the order we received them as quickly as possible.  We apologize and appreciate your patience in the future.  

  I'm sorry to see the ****** bloomed incorrectly.  We will certainly pass the images you provided to our supplier to correct any further issues.  I have gone ahead and issued a refund of $10.65 back to the original form of payment for the ******.  The 2 packages totaled $9.99 plus the tax charged on this item.  For future reference, please know that we do state in our Grow Guarantee if you do receive items in poor condition, we require images to be sent within 5 business days of delivery.  This can help take care of any quality issues right away before they are planted.  

  Regarding the Gladiolus, unfortunately if they are stored over Winter and not planted upon arrival, we do not cover them under our Grow Guarantee.  Please see the statement below found on our website and also on the back of your packing slip:

  All customer comments regarding our products should be directed to our *************************** either by way of telephone ***************) or email us within the first growing season as defined below*. As our gardening community understands, there are many environmental factors that are needed for a plant to successfully grow. These factors, including but not limited to, poor weather, planting outside of recommended growing conditions, improper planting techniques, moisture/sunlight needs, location, timing, etc. are out of our control and therefore cannot be covered under our Guarantee. We recommend all items be planted immediately after arrival. We are not able to guarantee the viability of the items if they are not planted upon arrival and stored. Please keep in mind, every plant is individual and unique and, just as in Mother Nature, perfection is not guaranteed. However, we can guarantee that you will receive the highest quality available in a timely manner.

  Storing bulbs requires very specific environmental factors to maintain the vaibility of the products.  Since those factors are out of our control, we unfortunately cannot cover them if they are stored.  

  Thank you and again, I do apologize for any inconvenience this has casued.

  Customer response

  10/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩