Business ProfileforBudget Rental Car

I rented an intermediate suv from Budget over Memorial Day. I waited in line over half an hour to get my car. There was no one in the lot to help. The car I received was a buick envoy whose is a subcompact. It had recently been sideswiped and was not clean inside. We had an appointment that we were late for so we took pictures of the car and tried to call to report. There was no answer. We then called ****** because we had reserved the car through them and reported that the car was damaged and also dirty. They took the information down and told me to call back after I got home if I wasnt satisfied. When I returned the car I showed my pictures and explained what hat happened. A week later I received a bill for ****** for cleaning of smoke smell. I have never smoked, nor has anyone who had been in the car. I called to explain, but they said they had proof. I told them that I called ****** to complain about the damage to the car and that it was not clean. They said it didnt matter and offered to charge only ******. I said forget it because I dont smoke. I told them that I wasnt going to pay, and had my credit card dispute it. I will never rent from Budget or there affiliates. They are shady! Renters be ware.