Business ProfileforGlobal Schoolwear

I placed a $318 order on July 5th, 2024 for my daughter high school uniform. The sizings on the website are inaccurate. I measured my daughter many times to ensure that the sizings would be correct. I returned few of items on the day that I received them because I thought it would be easier than exchanging. I ordered again on July 14th and spent another $195. I haven't received one email from Global SchoolWear regarding the status of items that I have returned and the website doesn't show the status either. I HATE THIS WEBSITE! How can exchange be easier than return? I returned the items and I placed a new order for the same items in a different sizes. I didn't know that by returning the items I would get a gift card. When I was doing the return the website didn't notify me about refunding would be as gift card, I just found out about this return policy today. I apologize for not reading the return policy, but I didn't order 2 or 3 different sizes for my daughter to try them and then return what didn't fit her. I ordered one size of each item and I measured my child before I placed the order. I DON'T WANT A GIFT CARD FROM THIS COMPANY, I JUST WANT THE REFUND BACK ON MY CREDIT CARD PLEASE!

Hi *******...I'm sorry you faced a frustrating process with the returns and exchanges. I do see that back on July 31st our customer service team made a one-time exception to give you your refund on your credit card instead of a gift card. I hope that helped you. Right above the checkout button in the shopping cart, we do have a link to our new Easy Exchange Program (new for 2024) and our updated Return Policy due to the new exchange program. Our goal with the new Easy Exchange program is to make it so you don't have to put another charge on your card just to change sizes and this program accelerates your replacement order. I see you did use this once and I hope you found it helpful. It does show there is one refund that hasn't been paid yet as we haven't received the item. We will trust that you have mailed it in and we have proactively refunded you the final $27.75. Finally, I do understand sizing can be challenging and we are always striving to improve the experience so we can get it right the first time. Please don't hesitate to contact our customer service for assistance with ******. Thank you for your business.