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Find a Location

Sparkling White Smiles by Primdent Oral Care has locations, listed below.

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    ComplaintsforSparkling White Smiles by Primdent Oral Care

    Cosmetic Dentistry
    View Business profile
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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Delivery Issues
      Status:
      Resolved
      I ordered a night gaurd from this company almost 2 months ago and never received my product and cannot get anyone to answer the phone for the number they provided and they won't answer emails.

      Customer response

      05/10/2022

      I wanted to reach out about this complaint that was filed. They did reach out to me today and resolved the issue. Thank you
    • Complaint Type:
      Delivery Issues
      Status:
      Resolved
      I ordered night guards from Sparkling White Smiles Dental Lab. I ordered them and received a package with no molding ***** They had to resend the molding ***** I then received 1 (one) night guard from them. I ordered two. It does Not fit my mold. It is uncomfortable and I believe is from someone else's impression. I emailed Sparkling White Smiles Dental **** and they offered to make more. I said no , I will go to the dentist and I just want the refund. ********** a customer service manager never responded again after I said I just want my money back. This has been a ridiculous experience with poor customer service to begin with. I should have known better and just gone to my local dentist. Horrible customer service.

      Business response

      03/31/2022

      Hi *******,

       

      Very sorry to hear that.  We can certainly refund your order for you.  Did you want to mail back the 1 guard?  Or to make the process faster and more convenient for you can you simply email a picture of the guard "destroyed" cut in half?  Then we can refund right away for you.  

      Customer response

      03/31/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I replied to their email. This resolves nothing. It will be resolved when they issue the refund . Issue the refund and then It will be resolved

       I do not trust them to do so. Clearly they are very dishonest and their service is terrible.

      Regards,

      ***************************

      Business response

      03/31/2022

      Worked with customer to resolve and the order has been fully refunded. 

      Customer response

      04/01/2022

      Please close complaint # ********. They just refunded my money and I am satisfied. Please close the complaint.


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

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