Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

First Data has 81 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • First Data

      600 Vel R. Phillips Ave Milwaukee, WI 53203

    • First Data

      6201 Powers Ferry Road NW Sandy Springs, GA 30339-2926

    • First Data Merchant Services

      2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

    • First Data Merchant Services

      2020 Lawrenceville Suwanee Rd Ste 102 Suwanee, GA 30024-2663

    • First Data

      6201 Powers Ferry Rd Atlanta, GA 30339-2926

    Business ProfileforFirst Data

    Credit Card Equipment
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    First Data located in Alpharetta, GA. is owned by Fiserv which is headquartered in Brookfield, WI.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 191 Customer Reviews

    Customer Complaints

    564 complaints closed in last 3 years

    189 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Provider of electronic payment solutions and point of sale equipment for merchants. Credit, debit, prepaid, and store card creation and distribution for various financial institutions. 

    Products & Services

    contactless payment capabilities

    Business Details

    This is a multi-location business.

    Find a Location

    First Data has 81 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • First Data

        600 Vel R. Phillips Ave Milwaukee, WI 53203

      • First Data

        6201 Powers Ferry Road NW Sandy Springs, GA 30339-2926

      • First Data Merchant Services

        2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

      • First Data Merchant Services

        2020 Lawrenceville Suwanee Rd Ste 102 Suwanee, GA 30024-2663

      • First Data

        6201 Powers Ferry Rd Atlanta, GA 30339-2926

      Headquarters
      600 Vel R. Phillips Ave, Milwaukee, WI 53203
      BBB File Opened:
      2/19/2020
      Years in Business:
      35
      Business Started:
      1/1/1989
      Business Started Locally:
      1/1/1989
      Business Incorporated:
      4/7/1989
      Type of Entity:
      Corporation
      Alternate Business Name
      • First Data Merchant Services LLC
      • Money Network Cardholder Services
      • FDMS
      • Clover
      Business Management
      • Nancy Whitt, Director, Regulatory Compliance
      • Michelle Viands, Client Relations
      Contact Information

      Principal

      • Nancy Whitt, Director, Regulatory Compliance

      Customer Contact

      • Nancy Whitt, Director, Regulatory Compliance
      • Angela Stottlemyer, Presidential Liaison
      • John Howard, Presidential Liaison
      • Melissa Mauk, Presidential Liaison
      • Barbara Lightfoot, Presidential Liaison
      • Marshel Iman, Presidential Liaison
      • Danielle High, Presidental Liaison
      • Michelle Viands, Client Relations
      • Theresa Uhler, Presidential Liaison
      Additional Contact Information

      Website Addresses

      Customer Complaints

      564 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/25/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      First data merchant services has been charging me and taking money from my business account without authorization. I dont even use their services
      Read More

      Customer Reviews

      191 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tom M

      1 star

      07/16/2024

      Are there ZERO stars? Terrible Merchant customer service. Their Clover subsidiary owes our 40+ year old company over $5000. Their people can see THEIR mistake and keep telling us to wait for payment. Its been going on 2 months. It takes over an hour hold to get to customer service and then they cannot read their own reports and of course drop the call we when they place us on hold. TOO many mergers; Blue Pay to Clover to FISERV to FIRST DATA.

      First Data Response

      07/18/2024

      Thank you for bringing your concerns to our attention.  In order to assist, please send your merchant number (MID) and business information to *********************.  Please include case ******** in the subject line.

      Local BBB

      BBB Serving Wisconsin

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.