ComplaintsforFirst Data

Credit Card Equipment

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Initial Complaint
09/28/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My edd had issued me the amount of ***** on September 16, 2024. I was told that a card was suppose to be mailed in 7-10 business days on the 19th of September. I received the card on September 23rd and that night I called to activate my card and was not able to. My call was then transferred to customer service where they accessed my account and told me that the card issued had already been activated and used. The lady then told me that she closed my account since it was already used and my information was changed. She had then informed me that they would expedite a new card for next funding from the edd as well as the remainder of the money which was 129 dollars in check. She then said I had to file a dispute which I filed that same night. Tuesday September 24th I called again to speak to a supervisor ****** or ***** was his name and was told that the account was closed and the check and card was expedited and should be received by the end of the week. He had also explained that my account was activated on Friday September 20th and that the amount of ***** and something had been withdrawn on Saturday September 21st from a **********. Today is September ******************************************* my new card. I called again to see what is the activity with my account and was told that a new account will not be opened till edd sends my next check amount to them. The lady also said the check was not issued till the 26th of September. She then proceeded to explain that a new card has not processed or sent till the new balance come in.
Business response
10/03/2024
Thank you for bringing your concerns involving your Money Network card to our attention and we apologize for any difficulties you may have experienced trying to resolve this issue. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $1,510.50 on October 2, 2024.
If you have any additional questions or concerns, please contact **************** at **************.
Thank you,
Fiserv
Customer response
10/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********
Initial Complaint
09/27/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am on disability after surgery and get payments from EDD. My last payment was September 1st so after 3 weeks I finally got a hold of someone and they explained that they had put my payments on hold because of suspected fraud. I was able to confirm my information and then a $4000 payment was made via direct deposit via Money Network for the missed days. After 4 days of not appearing in my bank account, I called EDD and they gave me the Money Network line where I discovered via their automated information that MN allowed my bank account information to be changed and the deposit went to a bank account I do not have nor did I change to. This after the first 4 payments were successfully deposited to the correct account. I cannot get a hold of a person to help me at Money Network. ALL of their phone numbers are just automation and do not have an option for an agent. This money is my lifeline while Im recovering and I need to be able to talk to someone ASAP. Is there any other way I can get a hold of Money Network? Their service is non-existent and they have allowed me to be defrauded of my disability money. I really need some help.
Business response
09/30/2024
Thank you for bringing your concerns involving your Money Network cards to our attention regarding not receiving your EDD benefit payments card to our attention.

Money Network does not have an EDD card issued in your name. You will need to reach out to the ******************************************** directly regarding your concerns.They can be reached at the following below:
Disability or Paid Family Leave
By phone: **************
By fax: **************
By mail: EDD PO Box ******, MIC 29P
**********, ** 94280-0225

If you have any additional questions or concerns for Money Network, please contact **************** at **************.

Thank you,
Fiserv
Customer response
09/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As stated in the original complaint this was a direct deposit that is facilitated by Money Direct. This is NOT a debit card. I have been in touch repetedly with EDD and they say once the payment is sent from them to Money Direct for the direct deposit, it becomes an issue that Money Direct needs to handle. You are the third party that does the direct deposit and YOU are the business that send my payment to a bank account that was not associated with my account or in my name. I need a phone number to speak to someone at Money Direct please. EDD can not help me.
Regards,

**** ********
Business response
10/04/2024
Thank you for bringing your concerns involving Money Direct. As that is solely separate entity from Money Network, we are unable to assist. Please reach out to Money Direct with the questions and issues you are experiencing.

Money Network does not have an EDD card issued in your name. You will need to reach out to the ******************************************** directly regarding your concerns. They can be reached at the following below:
Disability or Paid Family Leave
By phone: **************
By fax: **************
By mail: EDD PO Box ******, MIC 29P
**********, ** 94280-0225

If you have any additional questions or concerns for Money Network, please contact **************** at **************.

Thank you,
Fiserv
Initial Complaint
09/23/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ordered a replacement debit card on 9/10. I selected standard shipping how ever the automated system charged me $24 for expedited shipping. I called back immediately to inform them that I did not select expedited shipping and that it was a mistake on their end and that I would like my money back and for the card to be sent standard shipping as I was in no rush to receive it. They told me they could not refund the money so I was willing to just take the los however I never received that card. I called back on 9/17 a week later letting them know I never received the card and that I would definitely like my money back since I was charged for expedited shipping and I still havent gotten the card. The agent assured me that the $24 was processed for a refund and that she was reissuing the card to be mailed out again. She said I would receive the refund in 3-5 days its been exactly 7 days and I called back today and now they I telling me that they cant refund the money because the system wont let them. this company is a **** the charge people random fees that they did not agree too and then when we ask for they money back they say the system doesnt allow it?? I knew after I was charged the first time they were shady so I recorded my phone call with the agent who told me more than once that she processed that refund. Despite me having proof that I was promised a refund this scam of a company is refusing to give me my money back. So long story short I was charger $24 to expedite a debit card on 9/10 and here we are 9/24 I still have no card and they are telling me I wont receive it until 10/1. And are refusing to give me my money back.
Business response
09/26/2024
Thank you for bringing your concerns involving your Money Network card to our attention. We have refunded the $24.00 expedited shipping fee as a courtesy on September 26, 2024.
We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.
Thank you,
Fiserv
Customer response
09/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please update your telephone agents on politeness and review your systems and policies! Thank you for the resolution.

Regards,

**** **********
Initial Complaint
09/22/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had someone to compromise my account. My dispute was granted, but its taking a very long time for me to get my money and Im tired of the runaround. Its been almost 30 days! Every time I call they tell me they issued my check for fraudulent charges that were unauthorized on my card in the amount of $1950. Please hurry and give me my money because this is antagonizing!
Customer response
09/24/2024
I no longer need to file this complaint

Regards,

***** *****
Initial Complaint
09/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We bought a store in 2022 and inquired about card reader machines from companies working with First Data Merchant Services. One of First Data Merchant Services has been deducting $81.22 from our business account since January 2022 inspite of the fact that we are not using any machine by the company. We do have a card reader machine by a company and we pay them by check. I contacted my bank to know which company has been deducting this amount but they said us to contact First Data Merchant Services instead as they cannot trace the company at their end. We would like to get refund since we are not using any service.
Business response
09/23/2024
Mr. *****,
Thank you for reaching out to us with the stated concerns.
The payment in question is a lease payment for lease subscription number ***************. The 48 month non-cancelable lease has 16 months remaining and was opened with First Data Global Leasing on 12/30/2021 for a Clover Mini 4G Lte. The lease was signed through a third party ******************************* Velocity Merchant Service. The associated merchant account for ******************** was signed through Velocity Merchant Service, merchant number 543093590163044. The merchant account was opened 12/16/2021 and appears to be an open account.
If you would like a copy of the lease agreement please reach out to First Data Global Leasing at ************. If you have questions regarding the merchant account or signing of the agreements please reach out to Velocity at ************.
Thank You, Fiserv
Initial Complaint
09/16/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
SIGNED A CONTRACT WITH LYNX MERCHANT( CREDIT CARD PROCESSOR) WHO THIRD PARTIES THE MERCHANT MACHINE TO FIRST DATA MERCHANT SERVICES.AFTER 2 MONTHS OF USING THE MACHINE AND NEW MERCHANT i CANCELLED SERVICES DUE TO THE THE INTEREST RATE AND OTHER ADDED CHARGES WHICH WERE MISINFORMED TO US BY ******************* OF LYNX MERCHANT SERVICES.HIS NUMBER IS OUT OF SERVICE, HAD NO FURTHER CONTACT WITH HIM ONCE WE SIGNED.I CANCELLED THE CONTRACT AND FIRST DATA KEEPS CHARGING ME $80.47 MONTHLY.THEY SAID i HAVE A 40 MONTH CONTRACT WITH THEM AND CAN NOT BE CANCELLED. I TOLD THEM THE MERCHANT MACHINE WENT BACK TO THEM AS THE CONTRACT WAS CANCELLED. THEY TOLD ME THE CONTRACT CAN NOT BE CANCELLED ALTHOUGH I SENT THE MERCHANT MACHINE BACK. FIRST DATA DOES NOT CARE THAT I DO NOT HAVE THE MACHINE.WHEN I WAS SENDINF IT BACK THROUGH LYNX MERCHANT SERVICES , THEY NEVER SAID TO ME THAT THE MACHINE CONTRACT IS PERMANENT, LYNX TOLD ME THERE WAS NOT CONTRACT AND I CAN CANCELL ANYTIME. WHICH ALL WAS A LIE!!!!!!!!!!!
Business response
09/23/2024
Mr. Varohan,
Thank you for reaching out with the stated concerns.
Merchant Lynx is a third party and your merchant agreement with them is separate from your lease subscription agreement. Please the attached agreement which was emailed to ***************************** tis is the same email address listed in your complaint. The agreement was electronically signed and returned along with a copy of your drivers license and voided check. The agreement states the lease is a 48 month term that is non cancellable. Returning the equipment does not release you from the lease obligation. The lease is valid. There are options available for buyout of the lease, if you wish to discuss those options please contact First Data Global Leasing at ************.
Thank You, Fiserv
Customer response
09/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
Letter sent via mail

Thank you
******** ********

Regards,

***** ********
Initial Complaint
09/13/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I contacted this company on 3/6/2024 to let them know that my EDD Money Network Card was stolen as I never received it. They pulled up the card that was issued to me and saw that there were transactions completed as follows: 2024*03*01 * ***** $363.50 2024*02*29 * MCondnald's F1226 * $24.76 2024*02*28 * ***** * $1.00 2024*03*01 * ***** * $1.00 2024*02*28 * ***** * $503.50 I completed the Customer Dispute Case ID * ********************* Form on 3/12/22024 and emailed it to ****************************** They said this process takes 45 * 90 days.I found out that. they denied my dispute and I had to complete the Appeal Form providing proof that I was in ******* when the fraudulant charges were done. I called and confirmed they received my Appearl form. They said this process takes ***** days.Every time I call back and speak with a representative they say that I have to call back because they have no response from the dispute department. I spoke with a Supervisor today by the name of ****** and she said that they re*opened my dispute on 8/30 and this process will take ***** days. I requested to speak with a manager and she said that there was not one available. I asked to speak with a manager/supervisor of the dispute deparment and she said they do not take live calls. This is unacceptable and I have waited more than ***** days for a resolution and I want the money that was stolen from me iao $900.00
Business response
09/19/2024
Ms. *********,
Thank you for reaching out with the stated concerns. We appreciate your patience while we worked to resolve your issue.
The check has been issued, check number ********* $895.76 Trans number **********. Please allow 7-10 business day to received.
Do not hesitate to contact us should you have any further questions or concerns.
Thank You, Fiserv
Initial Complaint
09/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i receive all my pay check thurd money network debit card , my employer deposit my pay check i dont receive all te amounth the deposit ,i also lost money from a purchase i made i never receive the product i bay , money network refuse a dispute for my money back
Business response
09/17/2024
Thank you for bringing your concerns involving your Money Network account our attention. We have reviewed the dispute and the information provided in the above complaint.
we located three dispute claims and would be happy to look into these claims further, however, we need additional information about the disputed transaction such as and what was ordered, in addition to the service / merchandise expected delivery date.
CMS202211141133472120: Merchant dispute of 1 transaction and a total amount of $13.90.
CMS202308010924176460: Fraud unauthorized disputing 10 transactions and a total amount of $958.52
CMS202308050852122250: Fraud unauthorized disputing 3 transactions and a total amount of $29.00

Please contact **************** at ************** to provide the additional information to fully address your concerns.
Thank you,
Fiserv
Initial Complaint
09/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This complaint is about Money Network 04/01/2024 - $4,888.08 were transferred out of my account into a different account that does not belong to me. I did not make that transfer.I filed a dispute which was denied and I had to file an appeal after.Until now, I have no received my money back, although I have sent in documents and details to show that I was not responsible for that transfer nor that the account it was transferred too belongs to me. I just really want my money back that was stolen from me. I do strongly believe that this was an inside job done by Money Network.
Business response
09/17/2024
Thank you for bringing your concerns involving your Money Network account our attention. We have reviewed the dispute and the information provided in the above complaint.

Money Network received a fraud dispute for this ACH transfer on April 02, 2024. Our fraud investigation team reviewed the transfer and found no signs of fraud. The dispute was denied and a resolution letter was sent 04/03/2024.

Money Network's fraud investigation team reviewed this again on September 10, 2024, and did not find any signs of fraud with this transfer or the cardholders account.

Transfer was made to a checking account via the Web with the following information:

Date: 04/01/2024
Amount: $4888.08
Routing number: *********
Account number: ******1289
Receiver name: ****** QUIROZSOLORIO
Trace ID: ***************.

If you have any additional questions or concerns, please contact **************** at **************.

Thank you,

Fiserv
Initial Complaint
09/05/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello BBB*I have been a victim of fraud*I have a current CA EDD Disability claim from an accident. CA EDD approved the claim and then stated I would receive a debit card with money for my disability claim.I received the Money Network debit card for the CA EDD claim in the mail on* 08/31/2024.Money Network Account# **************************** I called on 08/31/2024 to activate the ** debit card and was unable to set up a PIN and when I reached their customer service rep * I was told the account was already activated and the balance of approximately $1500.00 was almost completely spent with 13 on-line transactions either completed or pending with-in just a few hours of the card being activated*I dispute all these transactions as I had never activated the card and my phone call and first contact to Money Network to activate the new card.This is complete fraud and very upsetting. Money Network gave me no clear instructions on how to remedy. I am asking for any assistance in getting this much needed disability money back ASAP.I then looked on-line and can see this is an unfortunate and clear fraud problem with EDD and debit cards from Money Network.Please advise ASAP on how this can be resolved Thank you **** ***********
Business response
09/09/2024
Dear Mr. ********************* you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute we have issued final credits in the total amount of $1190.67 on September 6, 2024.

If you have any additional questions or concerns, please contact **************** at **************.

Thank you,
Fiserv
Customer response
09/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The amount from CA EDD was $1596.57 , that is the full amount needed returned to me to resolve. Money Network response stated they would send back $1190.67.
This is short by, $405.90. I will not consider matter final until all funds are returned.

Regards,

**** ***********
Business response
09/26/2024
Money Network has sent checks in the amounts of $32.70, $1,215.83, and $177.55.

$170.49 is currently missing from your deposit and that is for a Doordash transaction that was not included on dispute ID *********************. You called in to customer service and opened a dispute for that transaction on September 13, 2024, dispute claim CMS202409130810575040. You did send in documentation for CMS202408310908051600, but did not mention/include the $170.49 transaction.

CMS202409130810575040 is currently being investigated, a chargeback was submitted to the merchant for this, and the dispute is pending until November 11, 2024. You have received a provisional credit for the $170.49 while this is being investigated. The provisional credit and was issued September 25, 2024.

If you have any additional questions or concerns, please contact **************** at **************.

Thank you,
Fiserv
Customer response
09/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ***********

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