Customer ReviewsforCardConnect

They will hold your money, customer service is garbage. They didn't care about you. They had a technical hiccup on my account and they're telling me it'll be 7-10 business days before I get my money. So not only can I not get deposits for this long I also have previous deposits that they refuse to deposit.

Thank you for bringing your concerns to our attention.  Our records reflect that your merchant account experienced an ACH reject by your Bank that has now been resolved.  Funds in the amount of $3286.22 were deposited to the ***** Fargo DDA ending 9553 on 7/25/24.  If you have any further questions, you will need to reach out to CardConnect **************** at **************.

ITS A SCAM/FRAUD COMPANY! DO NOT EVER CONSIDER THIS COMPANY FOR MERCHANT SERVICES! THEY WILL DESTROY YOUR BUSINESS AND ROB YOUR MONEY! CUSTOMER SERVICE IS SO PATHETIC, THEY EVEN DON'T UNDERSTAND SIMPLE ENGLISH. THEY WILL JUST MISGUIDE AND HARASS YOU! I HAVE NEVER EXPERIENCED SUCH A FRAUD COMPANY IN UNITED STATES! HOW COULD THEY RUN A BUSINESS HIDING FROM LAW ENFORCEMENT COMPANY. I WILL GONNA TAKE LAGAL ACTION AGAINST THEM. THEY HAVE CHEATED AND ROBBED MY MONEY FROM MY ACCOUNT WITHOUT MY AUUTHORIZATION! I WILL MAKE SURE THEY WILL FACE SERIOUS LEGAL CHARGES!

I signed up for Card Connect merchant payment solutions. My business name is Symmentrix LLC with Merchant ID . ********************** withheld approx $23000 from my business without any proper reason. This is an entire month's income for my small business. I had to pay my business expenses out of this income which has become debt now!!. This has been an ongoing issue since May 10, 2024. I received an email from Fiserv Risk Monitoring asking for few transaction details, contacts for the customers, and business bank statements. I provided all these details promptly. However, I was not informed at any point that all funding would be frozen while the case is open. CardConnect also has not hesitated to bill me for their "services" during this period. There were no proper communication from them. When I contacted CardConnect to address the issue, I am told the only option is to speak with this agent at Fiserv and until that the funds cannot be transferred to my bank account. I have set up multiple meetings to speak with Risk control agent ********************* only to never receive a call. They do not respond to emails about the meetings, then falsely marks them as completed. After a week, The Risk Monitoring agent ********************* called me and informed your funds will be released after 60 days (July 3rd 2024) and account will be terminated. When I asked the reason, she told me I have exceeded the limit on my account. I requested ***** to send me this information on mail but she never responded to me. I have never seen such an unprofessional behavior. I've made every attempt to contact through email or phone transfers that I can think of, which is why I am now seeking assistance from the BBB. These faulty business practices between Fiserv and CardConnect have the potential to destroy small businesses like mine. If the issue is not resolved in a timely manner I will have to knock authorities and take legal action against this unfair business practice. ITS NOTHING BUT FRAUD/SCAM !!!

Card Connect was charging my bank account starting January 2022. Every month they were billing as they were my Merchant Processor a different fees. According to them my business signed up with their sales associate Ignite Sales Group. In fact, I never accepted any offer from them , nor did I enter any agreement. Somehow they used my Bank credentials and were charging me money every month. They never sent me an invoice or a statement. They simply were taken the money from the account. My total damages exceeded $1500. It was impossible to locate anybody from Card Connect over the phone. They transfer all phone calls to India, and after given you 2 hours run arounds nothing gets resolved. Card Connect and its associate are clearly fraud and they should be investigated as such . I am sure there are thousands of small businesses who lost their money because of such fraudulent activity. Stay away and report them!!!

Cardconnect is the worst credit card processing company I have ever dealt with in my 40 years in business. They are constantly charging additional fees besides the processing fee. The last straw was they just charged me a $285 annual fee they call Security Bundle. I canceled my service and they would not refund any of the fees.

We have tried cancelling our service for months now. We finally had to contact our financial institution to block payment withdrawls and dispute past charges. There is no way to get a hold of customer service. Be AWARE.

The classic business where you wish you could give zero or negative starts. Horrible company with capricious arbitrary policies. Despite having no basis whatsoever to be concerned that payments to me were fraudulent, they allegedly determined the payments were a risk and held $20,000 from me on a whim. Calls to the contact number were routed through somewhere with terrible call quality and frequently dropped in the middle of attempting to contact someone (I'm sure those drops were all by accident /s). I did not do my due diligence before signing up with this company. Shame on me! Don't be like me. Use a different company; any other company. Don't use this company. You may never get your money. I was only able to my money by calling in a DIFFERENT company that had some leverage over cardconnect. Awful company; frankly, awful people.

Thank you for bringing your concerns to our attention. In order to research, please send your Merchant Number (MID),   business name, and business information to ********************** Please reference your BBB Review ****** in the subject line.


Thank you,
Fiserv