ComplaintsforJames Madison Academic Campus (JMAC)
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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Around Feb 2024 I did the registration for my daughter for online school. Right before I did registration I ask multiple times that my daughter was going to turn 18th in a few months and if my name could be taken off completely as her guardian I was told yes. So I proceeded with registration. Once my daughter turned 18 years old it has been a hassle for my name to be taken off now it turns out that I cant be taken off . The customer service is horrible every time I call someone tells me something different one says yes the other says no . So I decided to chat and finally someone said yes I will take your name off I was told my name was off completely. So today April 17 I called again and my name is still there that now I need a form filled out by student for my name to be off . This is the worst service daughter is 18 I shouldnt be responsible anymore that was the point of me asking in the beginning for none of this mess.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.