ComplaintsforBayview Fitness

• Initial Complaint

  05/10/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up for a 90 day membership of the gym Nov of 2021, and used the gym twice.I primarily wanted to try the gym as it was in close proximity to my then residence. I moved in Jan of 2022.I also suffer from a disability in which I do not care to disclose which makes it difficult for me to drive, or go places in public. I e-mailed **** in January stating I wanted to cancel membership, after I was provided a ride to try to take care of multiple errands on that side of town (the gym was not staffed during that time).I made it quite clear I was unable to physically come in to sign a cancellation agreement, something that can easily be e-mailed or done electronically. I also had covid at the time and it was somewhat serious, and I was advised by the health department NOT to go anywhere with symptoms. **** stated I had to come in, I re-iterated I was unable to. He then asked intrusively for a copy of utility **** from new address.I sent an e-mail and bcc to an attorney after showing them the agreement which I attached making it clear I was cancelling my membership. I was then charged which I had disputed and blocked any and all further charges. I still receive phone calls from billing department regarding membership, which have been blocked.I am disabled and do not live near the gym, and made it clear I CANNOT PHYSICALLY COME IN TO CANCEL A MEMBERSHIP to a gym I used twice and paid 90 dollars to do so.If **** wants to be an a****** about it so be it, but let the complaint stand, but I am being discriminated against (again I do not feel I should have to disclose the nature of my disability nor the reasons why I cannot come in person, I made that clear I could not and this is discrimination and bad business).

  Business response

  05/11/2022

  Please find a copy of my email correspondence with this member.  If you would like a copy of the membership agreement to review the terms of our memberships, please let me know as I am happy to provide this as well.  I feel as though I have tried to make accommodations for this member to cancel the account.  I try to run the business to be fair to all members and not pick and choose who needs to follow the terms of our member agreement and who does not.  Please feel free to contact me with any questions or if you would like more information.

  Thank you,

  ***********************

  Customer response

  05/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear

  I am disabled and cannot physically travel to the gym. End of Story. 

  Ive made it clear multiple times I did not want to continue my membership. The business has high tech phone app entry system, and simply sending the cancellation form via email or snail mail could be done and signed.
  If he wants to continue this game I will consult with a disability attorney in which I have free access to. I dont feel I should have to disclose the condition. The owner stated with a copy of a utility **** it could be done remotely. It is possible,hes choosing to be a d***  My bank has blocked any means of the business taking money , so there is no reason to continue this game. ]

  negative reports will be posted on social

  media to discourage business 

  Regards,
  
  *****************************

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