Business ProfileforKrause Funeral Home & Cremation Services, Inc.

I received a survey request in the mail. As a thank you for completing the survey, Krause would provide a planner to help with end of life. I completed the survey and mailed it back. I later received a call asking me to schedule an appointment to meet with ****. I advised the lady I had no interest in an appointment at this time and only wanted the planner. The lady stated **** prefers to give the planner during the appointment. This was not mentioned as a requirement on the survey to receive the planner. The only requirement was completing and mailing back the survey. The survey also indicated by mailing it back, one was consenting to be contacted... again not a requirement to meet. I advised the lady, again, that I only wanted the planner and didn't want to meet. The lady indicated that wasn't how **** wanted to do it as he likes to be able to answer questions. I, for a third time now, told the lady that I am a grown man who knows how to reach out with questions should I have them and reiterated I only wanted the planner at this time. I also advised the lady that if I can't trust Krause to follow through on something as simple as mailing a planner and following my wishes, I certainly can't trust them with the more important end of life service. The lady then indicated she would mail out the planner. This conversation was May 16th and as of the time of this complaint, I have yet to receive the planner. I will not be using Krause for my end of life due to the reasons I mentioned. However, I still expect the planner that was promised by completing the survey.