Business ProfileforA Fresh Look Handyman And Remodeling Service LLC

On 7/3/19 after an onsight consultation, I signed a contract with Fresh Look Handyman (FLH) to do repair work on my leaky sunroom which included removing & replacing the aluminum siding trim around windows, replacing the rotting wood underneath, &  glazing, caulking & sealing everything. The work was completed on 9/12/19 & included a 2 year guarantee. The workmanship was pretty poor- the caulking was crudely applied & ‘gobby’, not smoothed down. The aluminum siding did not lay completely flat against the wood. By Spring of 2020, the caulking had pulled away from the windows in many places leaving big gaps and holes (for water to come in & rot the wood) & the siding was bulging in many places. I saw where he had used nails directly into the siding to try & draw down the bulges. When we got our first good rain the inside of the sunroom leaked all over the place. In early July 2020 I contacted FLH & spoke with the owner who told me I needed to contact the contractor directly, which I did immediately. After not hearing from him for 2 weeks, I called FLH owner back requesting her to do an onsite visit to see his work in person. She declined. So I sent her some graphic photos of it which she just passed onto him. After several no-show dates he eventually showed up to begin repairs on 8/20 & again on 8/25, for a short time each visit. I did not see him after that until 9/18 & he finally finished the job on 12/3 (Outdoor caulking on Dec 3??). By Spring of 2021 more leaks & bulging had developed. I contacted the contractor on 5/17, including pictures. As of Sept 30, he has not yet started any of the repairs or returned any of my latest emails or phone calls. Since May, more leaks & bulges have developed (of course).

My total cost: $3159. At this point in time, I do not want Fresh Look Handyman working on my sunroom anymore. I feel the best solution here is to have another contractor come in & try to clean up the mess. If the condition it was in after only 1 winter was that bad, I suspect the whole thing will have to be redone within a couple of years. So I am requesting a partial reimbursment of my costs - 35%