Business ProfileforAdventknows

Initial visit/assessment was $1,095.57. My copay helped but the surprise, additional $700 “surgical procedure” was not covered. Read other 1 star reviews and you’ll see the same charges and billing practices! They are not up front about pricing, questionable billing practices, and surprise billing. I was excited to finally get some answers and improve my breathing. They were in-network and their providers were actually recommended when searching through my health network website. The office was clean, front desk personal were nice. I was required to pay an upfront copay, this matched what I was expecting based on my insurance plan, so no surprise or issues there. I thought the PA I worked with was very knowledgeable and thorough, or so I thought. As part of the initial exam I was told they needed to do a nasal endoscopy. Next, I was told a CT was wanted but that insurance won’t cover it until at least two rounds of antibiotics were tried. So antibiotics and nasal sprays were ordered, a CT scan was scheduled for a few months later and I was on my way. About a month later I received a large bill for a surgical procedure. The nasal endoscopy was billed as a separate, surgical procedure and not covered by my insurance. I had no idea this was not part of the initial visit and was being charged separately, let alone as a surgery to my insurance. I can only imagine what the CT or procedure would cost! Initial visit billed at just under $398.18, thankfully only $30 copay Separate surprise surgery billed at $700.39, cost reduced for in-network with **** but $382 billed out of pocket As someone else who works in healthcare, I will do my best to make sure people stay clear of Advent and its providers due to these shady practices.