ComplaintsforAire Serv of West Allis
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On 12/16/2020 we had Aire Serv (West Allis) come to service our rental property @ ******* ** **** street, Upon their inspection, they stated basically, we needed a unit. At the time it was oil heating. They convinces us to convert over to electric furnance. They also stated we needed to replace the electrical return and exhaust and add a new gas line. We accepted and paid in full of $2,690.00. We recently had work being done again by Aire Serv (Oconomowoc) because the west-allis company closed and was brought out by them. They found out that the 2nd floor furnance that was replaced in 12/20 gas line was connected to the 1st floor unit and that tenant basically has been paying for their heating bill since 12/20 and didn't know it. It can be correct, but Oconomowoc wants $1,009.64 to repair it. It wasn't covered through West-Allis because they didn't buy out their contract. Oconomowoc only brought the customer list. I have tried contact ***** (West Allis) @ ###-###-#### and personal cell ###-###-#### at his new location in Texas. These numbers was provided by the Oconomowoc location. I have numerous messages and even talked to someone, but never a return phone call. So now we are dealing with a frustrated tenant who wants reimbursement on his heating bill and more out of pocket costs for us. We would like the repair fixed and possible reimbursement. Your help is appreciated.Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a house in June 2023, just a couple of months ago. While we were in the inspection phase, the air conditioner was leaking water. The sellers had hired ***** ****** from Aire Serv to replace the ** unit outside and redo the lines inside. The service was paid for info, and everything worked for a couple of dates. Since then, we have had to have either ***** or his crew come out four more times to repair the issues that they were apparently causing on the unit. ultimately had decided that he would get us a new unit, and reimburse us for $1200. The unit and reimbursement was supposed to take place on 9/18/23. As of today 10/6/23, neither of these things have happened. And what makes matters worse, ***** nor anyone at Aire Serv will call me back or answer my calls.Initial Complaint
06/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Aire Serv routinely sells a maintenance plan - where they come out and do routine cleaning of heater and AC and if any issues comes up, you get a discount on parts/service. I have used for 5 years. At some point they went from charging this per year to monthly. Since then, they struggle to set up the bi annual maintenance. I have had zero maintenance in a year+. I called a month ago to cancel ** no services provided and no return call to set up said service or to apologize and then, I was charged again this month. Called again, no return call. Overall the monthly charge is shady - they are not providing the services as promised and it is impossible to get anyone but reception who always states Ill let the manager knowInitial Complaint
08/26/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
on 8/19/2021i notified *** Home warranty of my Ac unit in my newly purchased home having an issue. I had them come out and the tech notified me a part was to be replaced and i needed to purchase a maintenance plan for it to be covered. I purchased the plan paid for the part and plan to then as of 8/26/21 my ac is now no longer working again!! i called the *** home warranty had them send the company back out. The technician then stated the warranty company doesn't cover anything and it would be all out of my pocket. this is a scam between both the home warranty company and this garbage ** *************** the ** Unit replacement should be covered and i shouldn't have had to purchase a couple hundred dollar maintenance plan in fear they wouldn't cover my unit.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.