ComplaintsforMercedes-Benz of Milwaukee North

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/29/2023 I purchased a 2018 ******** **** G63 from them with a CPO warranty for $100,189.00 As part of the process I was sent pictures of the car which noted no scratches or damage to the car (attached as Before Pickup).When the car was picked up for transport there were significant scratches to the car. This damage was agreed to have been done prior to pickup for transport by an employee of **** Milwaukee North by virtue of his signature on the attached *** document (*** and At Pickup Picture attached)I was assured that they would "make it right" which then transitioned to trying to blame the truck driver despite the *** documentation, and then finally it wasnt damaged.The car sustained ***** damage (invoice attached). I would advise the dealership to remit me the funds to have it repaired as to not further escalate this situation.

  

  Business response

  09/28/2023

  We appreciate the feedback and were not aware of any damage when the vehicle left here. We sent multiple pictures/videos to ensure that even though it is a used car, it was in great shape and everything was disclosed. We also offered to send all weather mats for the trouble but did not hear back. We would like to come to a reasonable resolution and look forward to hearing from ********************.

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife **************************** bought a vehicle (2014 Mercedez Benz C-300 ) on 5/27/2023. On our initial test drive we noticed a loud bearing type noise from the rear. Our salesman advised us that it was not a bearing and that all 4 tires were replaced with "BRAND NEW" tires and that the rears would only make noise for a while. I, *************************** am a used car technician, and knew that new tires should not make noise like that. We were told it couldn't be looked at right away because it was a Saturday and the techs were busy. We went ahead and made the purchase hoping they would get it taken care of. After purchasing the vehicle, I myself inspected the rear tires and they were not at all replaced. They were severely cupped and did not have even tread wear making it unsafe, but they think it's okay just cause it has a significant amount of tread left. After several attempts and multiple calls, they're only resolution was to send us a check for one tire. This is not okay. They knew and were informed of the noise before the purchase and did nothing. I am hoping to receive not just a check for one tire, but for both rear tires.

  

  Business response

  06/22/2023

  We apologize for the inconvenience and we see that this issue has been resolved. 

  Customer response

  06/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Although the check was for $200, the total for the rear tires came out to about $230 but I won't complain about the extra $30. Not 100% satisfied, but this is good enough from them. 
  Regards,
  
  ***************************

  
  

• Initial Complaint

  10/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good afternoon: Attached is the letter detailing the compliant. I called the dealership and was told that ************ is the manager that is responsible for operations, which is why the letter is addressed to him. Please redirect as you see fit. Thanks in advance for your help with this matter

  

  Business response

  11/28/2022

  I looked into this and it looks like we worked on this vehicle a total of 2 times. It seems that ************ is under the impression that the service he got done in 2020 (oil leak) somehow was related to the issue in 2022 and that is simply not the case. We realized that a previous repair (not done by us) was faulty and we worked diligently to resolve it and even got ************* to chip in and help cover some of the expense for the part. The 2 issues are completely unrelated and I understand how ************ can maybe think that they are connected, but there are a multitude of parts involved and the issue in 2022 had nothing to do with any of the service we performed the first time we saw the vehicle. We would love to continue to help ************ and even offer some type of discount on future services so that he not only gets his vehicles worked on by MB technicians from here on out but also does so at a discounted price going forward. 

   

  Thank you,

   

  *******************

  Customer response

  12/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I've attached a formal response.  I've laid out the simple case that only this dealership worked on my car in the past 4-years.  We now have their written agreement that it was the fault of "unskilled technician" that caused the $12,000 damage to my car.  The only solution is for them to own up to their mistake and refund the amount paid I paid for correcting their mistake.  Thanks, ***** for your continued assistance with this dispute.  
  
  Regards,
  
  *****************

  Customer response

  02/19/2023

  *****************:  This dealership currently has a bad rating on BBB.  Please add my complaint to your BBB website so that other consumers can make an informed decision.    I've moved on from this very expensive mistake and found a new dealership to service my car.  

  Thanks for your help.

  ****

   

• Initial Complaint

  10/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I brought my car to ******** **** of Milwaukee (Umansky Motorcars) on 3-16-22 for a coolant leak. The coolant leak, an O ring, and a thermostat were replaced/repaired. An overall vacuum leak (oil) and some missing engine bolts were repaired and replaced as well. They returned the car 8 days later with all issues supposedly resolved. After the repair, the temperature gauge on the dash was still running hot, 3/4 into the hot zone and made a call to the service technician I had dealt with, ********************* at which point I was informed that it would regulate. 6 months later, I got the same low coolant message I had gotten back in March. I called ******** **** North and inquired about getting the car looked at seeing as how they had supposedly repaired the first coolant leak. I was informed they wouldnt have any availability to get the car in for at least a month. I was able to find a shop (************ of ********) to look at the car. Once there, I was informed that an ***(electronic steering lock) had went out and would need to replaced before the car could be diagnosed. I then had the car towed to ******** **** of ******** (Enterprise Motorcars). After replacing the *** ($2000), I was informed that I have a blown head gasket and was told by the technician I was dealing with, ***************************, that whomever had repaired my previous coolant leak had not done so properly, causing my car to run so hot that it in turn blew my head gasket. I then reached out to **** at ******** North to let him know. He said he had to talk to his GM and would get back to me. Over a week later, I got a text message stating they werent liable and they were sorry for my experience. I had left over 4 messages for ****** in ******** to call me back. He never did and I then talked to the service manager *******. He told me the technician didnt have consent to tell me that and that they had never said that, after speaking with **** of course. It is cause and effect and they deny liability.

  

  Business response

  12/20/2022

  It looks like we resolved an issue. Once we realized there was a concern after the fact, we mentioned that the thermostat varies the engine operating temp based on usage, which is why we mentioned that it will taker time. We did, however, ask her to bring it in and she did not. A few weeks later there was another concern so we tried to set up an appt at our earliest opening or to drop it off and we can possibly get to it sooner. Another facility claimed we did faulty work but upon looking into it, that was not the case. We also in no way told that shop to change their story, which was mentioned and we would never do such a thing. Nevertheless, we want to do what we can to help and value your business. Let me know when you can bring it in so we can look into any issue that is going on ans come up with something fair and get it repaired as soon as possible.

   

  Thank you again.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I believe the business office deliberately charged me twice the amount for the Premium Protection Wheel and ************ contract. I agreed to pay $889.00. I was charged $1,899.00 on the contract.I would like a check refund for $950.00.

  

  Business response

  04/09/2022

  I spoke to **************** and we were able to clarify the charges were correct. The total (higher) amount was for the 5 years of coverage and the smaller amount mentioned was the monthly payment with the warranty included.

   

  Thanks,

  Ahmad

  Customer response

  04/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  04/03/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On February 7th, I received a Paid Loan Notice from ********************* confirming that my original loan was paid in full and informed me that I needed to call my dealership regarding a refund for my *** insurance. I called the finance department for ******** **** of Milwaukee & was told by the finance lady that the *** Insurance would be cancelled automatically once they received noticed from the Bank that the original loan was paid off&was told to wait a few weeks before I received a check. My second call to the dealership was placed on 02.24.22. I called twice on 02.25.22 , 02.26.22 and 03.01.22. My calls were not answered so I left a voicemail for the finance department. On 03.5.22, I spoke with a ******************************* who is the ***** Manager in the ****************** of ******** **** of Milwaukee. I explained how my calls were not being answered or returned and requested cancellation of my *** insurance and my Polysteel Protection Package. ****************** told me that he will send me an email with confirmation of my requests. 5 Days later on 03.10.22, after I did not receive confirmation as I was told, I called and spoke to ****************** again; immediately, he apologized then sent me an email requesting a picture of my vehicles mileage & that I only sign the 1st page of a cancellation form & he would complete the rest. On 03.11.22, I sent the information he requested via email. In my email, I requested that he reply to me with confirmation of receipt of my email and that my mailing address was updated in his system, as I had moved out of state 2 years prior. I received no reply, so I sent a follow up email on 03.25.22. On 03.28.22, I called left a voicemail and sent a text message with no responses. My requests are being ignored. Each month that goes by, I am being charged-its not fair. I am simply asking for what is due to me. Can someone please help me to get my ********************** of the $895.00 *** insurance and $200.00 Polysteel protection package? Best,

  

  Business response

  04/25/2022

  My apologies. It looks like my office manager, **** has taken care of this. We have processed the Gap refund as per the day it was cancelled and are going to also refund the $200 for polysteel (which is normally not refundable, but we are going to make an exception). Thank you again for your business.

   

  Ahmad 

  Customer response

  05/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  As of 05/03/22, I have received refunds that were due to me. I appreciate BBB's efforts! 

  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  03/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am writing today in regards to a vehicle I purchased from Umansky in April of 2021. I purchased a new ******** A35 from the dealership and during the finance portion of the transaction, I purchased the pre-paid maintenance plan, and the wheel and tire plan. Since purchasing, I have had the car serviced at **********************. On a recent visit there, I was told that the wheel and tire plan was not purchased and is not showing in the system. What this means is that Umansky took payment for a service, and never added the service to the vehicle. After hearing this, I went back and looked at the contract on the vehicle and I did in fact purchase the wheel and tire plan. At this point, I have paid for numerous tire repairs and replacement on the vehicle. While viewing the contract, I also noticed that I was charged for the paint protection package as well, which I had declined during the meeting with the finance manager. This plan was also never entered into the system and is not showing up as having been purchased. My goal at this point is to receive a full refund of both of these packages since I have already paid for repairs that would have been covered, and someone dropped the ball and never entered the plans into the system. The cost of the two packages was $4086, I am looking for a refund of this amount, plus any applicable taxes.

  

  Business response

  03/29/2022

  We have reached out to the client and were able to find out what the disconnect is. We amicably resolved it and appreciate this being brought to our attention. 

  Customer response

  03/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩