ComplaintsforDynamic Solutions Worldwide, LLC
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Complaint Details
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Initial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Dynatrap insect trap, model DT1050 on May 1, 2022. Since that time the company has had to replace their defective replacement units on 4 separate occasions, the first, during September 2022, again on October 4th, 2022, again on October 10th, 2022 and lastly on April 26th, 2023. They appear to have a very poor track record of replacing defective units with other, either reconditioned units or supposed new units, all of which fail within a short period of time a 4 month period of time. I contacted the company this morning, August 21st, 2023 due to another failed unit and was informed that replacement units are not warranted and that my only recourse was to purchase a new unit. At this point I would still like a replacement at no cost or a full refund.Initial Complaint
04/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a dt1775. Bulb is out. Was told bulbs are only good for 3 months. Tried to buy replacement bulbs (*****) VIA CUSTOMER SERVICE only to be told those bulbs cannot be shipped to ******* PER STATE LAW. It was no problem to sell me a $200 plus device with the light originally. So now I have a completely useless unit! Asked the customer service rep for a supervisor to discuss resolution only to be told one would call me back. No one ever called!Initial Complaint
10/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The lights on my Dynatrap Model DT2000XL do not work, by reasoning of what I'm guessing to be a faulty ballast. However, you cannot order a replacement part from Dynatrap, and their representatives instead urge you to purchase a brand new model (when this model is less than 2 years old). A new ballast costs approximately $25 tops, but they want you to spend $180 for a new unit. Not only is this bad business, it's bad customer relations. All I want is to do the work necessary to fix the problem, yet Dynatrap does not want that at all.Initial Complaint
03/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a product from dynatrap and it was defective right out of the box. After a few months of waiting for a replacement and several phone calls to the company, each with a new excuse why I hadn't received my replacement, I still don't have one. I then contacted them on their ******** account several times. Each time I do this they act like they have never heard from me before, so I send them screenshots from previous communications. They then come up with another excuse why I haven't received a replacement, and ofcourse it is never their company's fault. April 14 2021 was the last response from them stating that *** lost the package again and they would send another. It has been 2 weeks short of a whole year now and I still don't have my replacement product and they will not respond to me anymore.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.