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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a seasonal contract with All Season ********* and paid in full $792.63 for 18 lawn cuts and 5 fertilizer lawn treatments. I received the 5 treatments, but only received 14 lawn cuts. They also charged me for pruning/shrubs/trees $150.00 on 9/10/2023 and on 8/18/2023. I never received this services as I pruned my own bushes. They were not on my contract and I never authorized them either These dates and charges weren't even applied to my account until after the season was over when I checked my account in January after receiving an e-mail about a pay ahead for the next season. It is funny how the manager, ******* called me in late October stating I had extra money in my account and asked if I wanted a fall clean up. I never responded to the message because I did my own clean up. Now they have me as owing a balance on my account of $139.91 due to the extra 2 charges for the pruning I did not receive. In fact am owed $160.09 for4 the lawn cuts I did not receive. I need to receive the payment back as I will not be renewing my contract for the next season and do not wish for it to be applied to another contract either. I have attempted to contact all season lawn care 3 times in the past 2 weeks. The first time they said they would be looking at my account and getting back to me with what they were going to do and they never did. I have since left 2 messages with no reply.. ****** was in a meeting the first time I attempted and they said she would get back to me. I called back later that day got ahold of her and that's when she told me the above on January 15th and have not heard back since.
Business response
03/22/2024
Business states this matter has been resolved.Initial Complaint
10/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Paid for full service lawn weed and feed, with insect killer with aeration for lawn. Total of $630 prepaid. Only did 3 lawn treatments for weed and feed. Called 10 times to get work done. Nothing happened. Want the refund. Was told refund was coming twice but it has been weeks and they were supposed to call but nothing.Business response
11/04/2021
Company states that they have refunded the consumer.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.