Reviews
This profile includes reviews for Sterling Lawyers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13 Customer Reviews
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Review fromJames C
Date: 04/22/2025
1 starJames C
Date: 04/22/2025
Something smelled "off" from the start. I decided not to trust them.I sent an initial inquiry via their webform. I was contacted a day later asking what county my case was in, even though they allege to serve *******, and even though I put "*******, **" in the inquiry. So after a day of waiting, their first question was, "Which county?" when they SHOULD have simply known and COULD have simply ******* it.On day 2, I called them, and a way-too-cheery voice asked if she could help me. I said, "Are you a real person?" to which the response was, "No, I am AI, but I can help you . . . " I simply hung up. You have AI bots answering your TELEPHONE, and you don't know what county ******* is in? It all felt very "overseas-customer-service" or "west-African-scammer" to me. I also received an email from them after initiating that I had time the FOLLOWING week to discuss my case. They said they had an "agent" (not an attorney) who could discuss at 1pm that day. Did I say NEXT WEEK or that day? Again, maybe AI is answering their emails too.Ultimately, I decided against them in that I clearly don't know to whom I'm talking and, whoever it is, they're clearly not listening.
Sterling Lawyers, LLC
Date: 05/07/2025
Thank you for taking the time to share your feedback regarding your initial interaction with Sterling Lawyers. We genuinely regret any confusion or inconvenience you may have experienced. Our goal at Sterling Lawyers, is to continually elevate the quality of family legal services for our clients, focusing on clear communication, efficiency, and support through what can undoubtedly be a challenging time.We want to sincerely apologize for the disconnect you encountered. While we do use technology, including AI, in parts of our intake process to improve response times and help clients get routed quickly to the right support, we never want that to come at the expense of feeling heard or respected. Every inquiry we receive is important, and our team puts a great deal of thought into ensuring our responses reflect that.Your feedback makes it clear that our communication missed the ***** We appreciate you pointing it out and take it seriously as an opportunity to improve.If youre open to it, our Client Experience Manager, **** ******, would be happy to speak with you directly and help address your concerns. You can reach her at ********************************** or let us know how you would like us to reach out.Review fromCortney F
Date: 01/26/2025
1 starCortney F
Date: 01/26/2025
This firm is awful and will not help you understand the divorce process. Their lack of communication and misses with my martial settlement cost me more money and frustration. They will continuously contact you until you sign the contract. The one fee sounds amazing, but once you sign, the communication significantly drops. Multiple times during the process I reached out to my lawyer and received no response. There were misses in my marital settlement causing me financial losses and added stressed. I eventually asked them to close my case so I could reach out to my ex's lawyer on my own to move things along. They didn't hesitate to do that or communication misses with that request, my case was closed the next day. .Sterling Lawyers, LLC
Date: 01/28/2025
Firstly, I want to express my sincere thanks to you for sharing your experience. Feedback, whether positive or negative, is always valuable and greatly appreciated. I am genuinely sorry to hear that Sterling Lawyers has not lived up to your expectations. We are deeply committed to improving family legal services for clients, and it's unfortunate that you feel your trust was misplaced. Please be assured that your feedback will be taken seriously and used as an opportunity for introspection and improvement. Our ultimate goal is to provide passionate, dedicated legal services with the client at the forefront of everything we do. Your sentiment echoes a promise to us, that we need to do better, and we can. Your case will contribute to our ongoing efforts to improve our services and ensure that all our clients feel valued and satisfied. Once again, thank you for your feedback and we apologize for the less than desirable experience you had. Attorney **** Hughes | ***** Co-founder of Sterling Lawyers, LLC Sterling Lawyers, LLC ***************************************************************************************** AttorneyReview fromDANIELLE K
Date: 12/20/2023
1 starDANIELLE K
Date: 12/20/2023
This law office is an absolute joke. They take your money and do nothing to actually help their clients. Then they ask for more money after 120 days of doing absolutely nothing for your case.Sterling Lawyers, LLC
Date: 01/04/2024
We sincerely thank you for taking the time to provide your feedback. At Sterling Lawyers, we are deeply committed to enhancing the quality of family legal services for our clients, and we hold our team to high standards when it comes to supporting and advocating for our clients' needs. We regret to hear that your experience did not meet your expectations, and we take concerns such as yours very seriously. It is our mission to ensure that every client feels listened to, supported, and energetically represented throughout the entirety of their legal journey. It's important to us to address and remedy any situation where a client feels that they are not receiving the value and dedication they deserve. We would welcome an opportunity to discuss your case further and encourage you to reach out directly so that we can work towards a resolution. Please know that we are here to support you. Our goal is to continuously improve and to deliver the best possible outcomes for those we serve.Review fromRandall D
Date: 11/22/2023
1 starRandall D
Date: 11/22/2023
wanted to share my recent experiences with your firm, as I believe open communication is crucial for a successful client-attorney relationship.Initially, I was informed by ******* that a payment of $400 was required for representation as my case was approaching on November 30th. Despite repeated calls and email checks, I faced challenges in obtaining information until I left multiple voicemails.Moreover, there was a delay of 15 to 20 minutes in my appointment, for which I was assured a refund. However, after meeting with *********************************, concerns arose within the first five minutes as she expressed a pessimistic view about my ability to see my children again. The discussion took an unsettling turn when she questioned the children's GAL's competence and inquired about my mental health, treating me with an unexpected level of skepticism.As a civil rights activist and a first amendment auditor, I felt unfairly judged, especially given my current circumstances with a child battling leukemia. Every dollar is crucial, and it is disheartening to feel that the firm is solely motivated by financial gains.Despite not signing any formal agreement, I've encountered resistance to a refund, which seems unreasonable given the limited scope of our discussions. I believe in a fair and compassionate approach to legal matters and hope we can address these concerns to ensure a more positive and constructive path forward.Sincerely,*********************************Sterling Lawyers, LLC
Date: 11/30/2023
Thank you for taking the time to share your thoughts. Open and transparent communication is indeed fundamental to the client-attorney relationship, and we are sorry to hear that your experience did not reflect the high standard of service we aim to deliver. At Sterling Lawyers, we are dedicated to improving the legal services we provide and deeply value each client's unique situation. It is concerning that you felt unheard and unfairly judged, and for that, we sincerely apologize. We understand the personal importance of your case, especially given the sensitive nature of your circumstances involving your children's health. Compassion and understanding are at the heart of what we do, and we regret that our approach did not meet your expectations in this instance. A full refund has been provided. We appreciate your feedback, as it is critical for us in making necessary improvements to better serve our clients and ensure that they feel valued and are fairly treated. We wish you the very best in resolving your family legal matters.Review fromSonja M
Date: 11/20/2023
1 starSonja M
Date: 11/20/2023
I would give zero stars if I could. Because they did absolutely zero. No guidance, certain topics never visited, discussed or filed. Being strung along longer and longer with nothing happening so they could charge me for additional "phases". I had to bail when they asked me for another 10k. ***** already being 13k in and realizing what was going on. This firm is a joke.Sterling Lawyers, LLC
Date: 11/30/2023
We are truly saddened to read about your dissatisfaction with the services you received from our office. At Sterling Lawyers, we strive for excellence in assisting our clients through challenging family law matters, and it appears we did not meet this standard during your experience. We take to heart the issues you have raised and will use this feedback as a focal point for evaluating and improving our processes. It is always our intention to provide comprehensive support and effective representation to each of our clients, and we apologize that we did not deliver on that commitment in your case. We understand that no words can change your experience, but we extend our sincerest apologies for any frustration and inconvenience you endured. Improving our services is an ongoing commitment, and your review plays a vital role in that continuous effort. While we understand you have chosen to move on, please know your feedback is invaluable and will be at the core of internal discussions aimed at preventing such experiences from occurring in the future.Review fromMichael P
Date: 11/08/2023
1 starMichael P
Date: 11/08/2023
Do not trust this firm. They are essentially a sign and settle firm, but for divorce cases. Attorneys are unprofessional and do not return calls or phone calls. Sterling was supposed to assist me in the custody/placement case of my daughter, but they essentially allowed the opposition of my case to do whatever they wanted and left me feeling violated. Sterling essentially took my money and then demanded more for not doing anything to represent me. I think a chimp in a suit could have done a better job. Do not trust this firm.Sterling Lawyers, LLC
Date: 11/14/2023
Thank you for taking the time to share your experience with us. We are very sorry that we did not meet your expectations. Here at Sterling Lawyers, we are passionate about providing caring and effective legal services for families. Our lawyers try hard to respond quickly, act professionally, and strongly represent our clients. We are very concerned to hear that you felt unsupported and disrespected. This does not match our mission and values at all. We will definitely think about this feedback and look for ways to improve how we communicate with clients and represent them, especially in tough custody cases like yours. While we can't change the past, we want to assure you that your experience does not reflect our normal standards. We remain dedicated to serving each client with care and excellence. Thank you again for your honesty - it will help us improve. Attorney Jeff Hughes | CEO & Co-founder of Sterling Lawyers, LLCReview fromTunisia G
Date: 09/25/2023
1 starTunisia G
Date: 09/25/2023
I went to Sterling Law Office in ********* and Jeff ******* was supposed to represent me in a court case for a divorce. I paid the law office $14,000 and asked them to file paperwork to see my daughter. The law firm then asked for $5,000 more dollars after doing no paperwork and not answering emails or calls prior to asking for the money. When I told them no they dropped my case and kept my $14,000Sterling Lawyers, LLC
Date: 09/27/2023
First and foremost, thank you for taking the time to share your experience at Sterling Lawyers, LLC. We truly value and appreciate your feedback. We understand that navigating through family legal issues can be an emotional and stressful time. I am sorry to hear that your expectations were not met during the course of your case. We aim to help clients reach their family legal goals but unfortunately we’re not always able to. Thank you again for your feedback, and we wish you the best on your ongoing proceedings. Attorney Jeff Hughes | CEO & Co-founder of Sterling Lawyers, LLCReview fromJacqueline K
Date: 03/14/2023
1 starJacqueline K
Date: 03/14/2023
Think very carefully about embracing their flat, up-front fee per number of days contract. It sounds appetizing, until the attorney offers very little guidance, doesn't give feedback when specifically asked for it, needs to be emailed twice to get a response, doesn't show up to scheduled appointments, and then hands you off to a junior attorney with two years of experience. Half the time I am not sure my emails were even read in their entireties. I ended the contract a month early, settlement papers were never drafted (because my husband refused to cooperate), and was still refused any kind of refund. I should have walked away much earlier but probably still would not have received a refund. I now have a competent attorney (different firm) at $350 an HOUR with a cheaper hourly rate for paralegal work. In the list of "accounting" that I received from Sterling, five or six of the actions could have been completed in an hour or by a paralegal. I shutter to think how much of an hourly rate I actually paid. They don't provide you with an accounting of time, only a list of actions and in my case, some actions that were not ever performed, like the review of my financial affidavit. It's hard for you to review a financial affidavit when I ended the contract before completing one. Divorce is stressful enough. Having to be under the time clock of a flat-fee structure made it so much more stressful. There was no way I was going to give them another $11,000.Sterling Lawyers, LLC
Date: 07/25/2023
We acknowledge and appreciate the time you took to express your concerns about our service at Sterling Lawyers. Each feedback we receive represents an opportunity to enhance and improve our service and commitment toward providing superior family legal services. I wish to take this time to sincerely apologize for the difficulties you had while utilizing our services. The foremost passion of Sterling Lawyers is to help our clients navigate their family legal matters effectively, and it deeply concerns us that your experience did not reflect this. Our commitment towards providing careful guidance, immediate feedback, and timely responses appears to have lacked in your interaction with our team. It's critical to us that all our clients feel heard and receive the attention they deserve. We understand how vital clear communication is, especially during these trying times. Your thoughts concerning our flat fee structure have been taken on board as we continually strive to enhance our pricing system to suit the needs of all clients. We deeply regret the additional stress this caused you during an already challenging time. Our main goal is your comfort and satisfaction and we failed to meet these expectations. We will use your feedback as an opportunity to make necessary improvements. We are committed to reviewing our methods of communication, guidance, and overall approach to ensure we meet and exceed the expectations of future clients. Attorney Jeff Hughes | CEO & Co-founder of Sterling Lawyers, LLCReview fromTerri v
Date: 03/11/2023
1 starTerri v
Date: 03/11/2023
Run Run away as fast as you can do not put your trust in this firmSterling Lawyers, LLC
Date: 07/25/2023
Firstly, I want to express my sincere thanks to you for sharing your experience. Feedback, whether positive or negative, is always valuable and greatly appreciated. I am genuinely sorry to hear that Sterling Lawyers has not lived up to your expectations. We are deeply committed to improving family legal services for clients, and it's unfortunate that you feel your trust was misplaced. Please be assured that your feedback will be taken seriously and used as an opportunity for introspection and improvement. Our ultimate goal is to provide passionate, dedicated legal services with the client at the forefront of everything we do. Your sentiment echoes a promise to us, that we need to do better, and we can. Your case will contribute to our ongoing efforts to improve our services and ensure that all our clients feel valued and satisfied. Once again, thank you for your feedback and we apologize for the less than desirable experience you had. Attorney Jeff Hughes | CEO & Co-founder of Sterling Lawyers, LLCReview fromBrian K
Date: 12/20/2022
1 starBrian K
Date: 12/20/2022
I hired a attorney from Sterling Law Offices in March 2021. I was led on by said attorney that my divorce would be over in 6 months. I rarely heard from him, his answers were very vague when we did talk, and I Always felt like I was in the dark. They Operate in 3 phases, by phase3, your finances will be drained and you will have gotten no where. Be cautious when dealing with this firm.Sterling Lawyers, LLC
Date: 07/25/2023
Your feedback is vital to us, and we appreciate you sharing your experience with Sterling Lawyers. We acknowledge your concerns and regret that our services weren't up to your expectations. Our central goal is to continuously enhance our family legal services for clients’ benefits and foster transparency and open communication. We are disheartened that in your case, we appear to have fallen short of this commitment. Clear communication is a cornerstone of our service, and feeling left in the dark is not the experience we strive for our clients to have. It simply isn't reflective of the values we set for ourselves at Sterling Lawyers. We apologize if the explanation regarding the three-phase approach wasn’t clear. This is certainly something we will seek to clarify in the future. Although we regret any inconvenience and confusion you might have faced, we appreciate the trust you placed in our firm. We recognize that we can always improve, and this would not be possible without your feedback. Thank you, and rest assured that your comments will contribute to delivering better services in the future. Attorney Jeff Hughes | CEO & Co-founder of Sterling Lawyers, LLC
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