ComplaintsforAztec Masonry

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a contract for masonry work on a garage: footings, walls, slabs, and an exterior stair.The agreement was signed on April 19th, and work began on April 25th, 2022.The biggest complaint I have is that the project has taken almost 4 months, and we are only 75% complete. The masonry work should have been done by early to mid June, at the latest: about 4-6 weeks. They work maybe once or twice a week, if at all. Then I dont see any progress for another one to two weeks. Early in the project, I asked for a schedule of completion, so that I could plan for the rest of the project. Finally, at my insistence, they gave me one at the end of July, but then promptly fell behind. They said they would be done pouring concrete by July 25th. They still havent poured the floor, parking slab, or stairs as of August 23rd. And, they havent placed the rebar as required by the drawings yet. They have been told multiple times that they are to call and schedule the inspections of their work, and yet they repeatedly ask me if I did it for them. The inspector told us both that he does not want me to do it. I think its a delaying tactic, on their part. The second complaint is the quality of their work. They have made mistakes laying out the garage; elevation heights, walls are crooked, walls are curved, hold-down anchors were placed in wrong locations, etc. And they try to take short-cuts, and not do the work specified on the approved drawings. I constantly argue with them about what is required, and have to call out omissions (incorrect and missing rebar, etc.), and the mistakes in their measurements.

• Initial Complaint

  01/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last summer, I entered into a contract with Aztec Masonry to put in a concrete slab at our property. We paid $4800 for him to install the concrete. After installation, we spoke to him about some clear problems with the concrete, including sloping into our shed so that water goes into it, and now ice. They also put in very crooked relief lines that he came and "fixed" by cutting new lines and filling the old ones that are already cracking. There is also plastic stuck in the concrete that he patched that is already chipping away. The finish is also extremely rough and uneven. He blames all of the problems except the sloping on the wind that day. For the sloping, he just piled concrete into the door opening and that is not working to keep the water out. The only thing he fixed was washing all the concrete they got on our shed causing it to discolor now. I have emails and texts to support our communication if needed. He refused to uphold his Exclusive Warranty that I am attaching that states that they will fix it including materials and labor if it is found to be faulty. I am also attaching the report that I got from a home inspector that came to look at it. The owner is refusing to replace the concrete or refund our money

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