Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Harley-Davidson Motor Company, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHarley-Davidson Motor Company, Inc.

    Motorcycle Manufacturers
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    93 complaints closed in last 3 years

    30 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/1987

    Years in Business: 121

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Harley-Davidson Motor Company manufactures and sells motorcycles, motorcycle parts, clothing and accessories throughout all of Wisconsin and beyond.

    Products & Services

    Motorcycles, motorcycle parts, accessories & apparel.

    Business Details

    Headquarters
    3700 W Juneau Ave, Milwaukee, WI 53208-2818
    BBB File Opened:
    1/1/1966
    Years in Business:
    121
    Business Started:
    1/1/1903
    Business Started Locally:
    1/1/1903
    Business Incorporated:
    9/24/1999
    Accredited Since:
    3/1/1987
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Business Management
    • Lori Oelhafen, Manager
    Contact Information

    Customer Contact

    • Lori Oelhafen, Manager
    Additional Contact Information

    Fax Numbers

    • (414) 343-7320
      Other Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    93 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a new motorcycle in December of 2023. I purchased the bike as a new unit, it was a company owned vehicle, with 2,800miles. When I purchased the motorcycle I signed the certificate of origin document and I am the first person to title this motorcycle. Less than 1 year later and the engine and transmission have failed. I contacted ****** ******** service and was told no warranty existed for the new motorcycle. The motorcycle was assembled 10/19/2020 and the date ****** used the bike started 10/21/2020. Harley davidson claims that my warranty started when they used the bike and ended 10/21/2021, and then sold it to me as used. Now after going through the dealer they are telling me there's nothing I can do except to pay for the repairs on a new motorcycle. It currently has about 7300 miles.
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carl B

    2 stars

    06/07/2024

    I am the owner of 4 Harley Davidsons at present time and to be honest, I like each of them but my problem is not with the motorcycle but rather the Corporations policy regarding the RELEASE of OBSOLTE PAINT CODES. One of my bikes is a 2005 Ultra Classic, it has a few scratches so I thought I would call HD and get the paint code and have some paint made. I was informed by my local HD shop that he the PAINT CODE can not be released but they could order a "touch-up" kit if I wanted. Of course if the ONLY way to get the TRUE HARLEY PAINT COLOR was to order through the dealership, I guess that was what I had to do. After the conversation I said let's ORDER the paint, ONLY TO BE TOLD THE COLOR IS "OBSOLETE" and not available. I then asked for the paint code to be told they don't have it and to call HD corp. I called HD corp today, they told me to call another dealership. I called another dealership only to be TOLD the same thing. So, HD davidson will not release the paint code and it is for all intended purposes "obsolete".. Would someone with a real sense of understanding please tell me WHY AN OBSOLETE PAINT CODE CANNOT BE RELEASED???? This is the same as a monopoly or patent, but normally when a patent expires the item can be shared and used by everyone. I understand, HD wants to make a profit while the paint is available but when I CAN NO LONGER OBTAIN THE PAINT FROM THE BUSINESS, IT SHOULD RELEASE THE ITEM IN QUESTION TO BE MANUFACTURED BY SOMEONE ELSE. RELEASE THE PAINT CODES FOR OBSOLETE VEHICLES SO "WE" CAN KEEP OUR ITEMS IN ORIGINAL CONDITION. To say I am disappointed is an understatement. Is the paint available, yes but I was told it "may" not match the ORIGINAL paint... Come on Harley Davidson, gives US your OBSOLETE paint codes when you no longer CAN or WILL provide PAINT to your customers. Shameful

    Local BBB

    BBB Serving Wisconsin

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.