ComplaintsforHarley-Davidson Motor Company, Inc.

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2021 Street Glide Motorcycle from ********************************* and also purchased the extended warranty. I had my motorcycle taken to the dealership for the 1000 and 5000 mile service checks and during the required service checks the technician heard a noise coming from the engine but did not verify what was causing the noise and said it was ok. I took my motorcycle to the dealer on 8/22/2024 to have them inspect my motorcycle and when they tore the engine apart they told me there were parts missing from the assembly of the motorcycle and also there was other damage due to the bidding parts. Harley Davidson and Harley Davidson Extended warranty both told me that they are not paying for the repairs. I feel like I was sold an incomplete motorcycle and neither party feels like they are not responsible for the repairs. I feel like this should have been checked in deeper when the first time the noise was heard during the service.

  

  Business response

  09/13/2024

  Thank you for your inquiry.
  
  We have reviewed your concern and the information provided by your dealership as well as reached out to the dealer to discuss as well.  Based on our review of your concern and the findings of the dealership, we would ask that you reach out to your dealership regarding next steps for the repair of your motorcycle.
  
  Thank you for allowing us to review your concern.

  Customer response

  09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] Harley Davidson reached out to me and repaired my motorcycle at no cost to me but I am concerned that the motorcycle may have other issues due to poor workmanship from my original complaint. If I can not receive full reimbursement from my purchase price I would at least like to have market value and warranty expenses reimbursed 
  
  Regards,
  
  *************************

  

  Business response

  09/17/2024

  In an effort to satisfy your customer concerns, we paid for the necessary repairs to the motorcycle outside of the factory warranty.
  
  Thank you for allowing us to reiterate our position. 

  Customer response

  09/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello I purchased a 2022 Harley Davidson Sportster S from ******** Harley Davidson. This bike had problems from the get go. This bike has electrical problems, startup problems and constant battery discharge problems. I took it to the service several times but they were not able to fix it. I have done some research and this model is notorious for these kind of electrical issues. I would like Harley Davidson either replace this motorcycle or refund what I have paid for it.Thank you

  

  Business response

  09/17/2024

  Thank you for your inquiry.
  
  Harley-Davidson and your dealership have agreed to trade or repurchase your motorcycle. Please contact ****** at the dealership for further information.

  Customer response

  09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I got a phone call from the Harley Davidson dealership and what they are offering is to purchase the bike for less than half the price I paid for it. This is completely unacceptable. This is a lemon bike and the corporate should buy it back and refund what I've paid for it.
  
  Regards,
  
  *******************

  

  Business response

  09/19/2024

  Thank you for the response.  I think there was a misunderstanding.  The dealer will offer you a replacement motorcycle, or a refund.  Please contact ****** at Harley-Davidson of ********.

  Customer response

  09/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  09/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Harley Davidson has discontinued the **** module on my 2001 road king classic. P/N 68922-00 Have tried aftermarket parts with no luck. If HD would check all their dealers for this part, that would be awesome. My bike stays in theft mode and will not run, I have been dealing with issue for over a year now.

  

  Business response

  09/06/2024

  Thank you for your inquiry.

  Unfortunately, that TSSM part is obsolete and no longer available for purchase and we do not have any available in our dealer network according to our records.

   

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4 weeks ago I bought a brand new breakout. Brought it home and rode it some and when I got it to get washed, I was told to come take a look at the bike. The clear coat is coming of the tank on the underneath side. I took it in to get it looked at and the person (****) told me that the clear coat would start coming off by the edges. He made it clear that it would be a problem later on. I got a call today (08/28/2024) saying that this is a cosmetic issue and they wont fix it. I spent quite a lot of money on this and need it fixed. Reference: ******* ****** is what I spent to get said bike.******************************-where I bought the bike ********************************************-where I dropped it off.

  

  Business response

  08/28/2024

  Thank you for your inquiry.
  
  We did review your concern with your dealership regarding the paint on your fuel tank and have followed up with them on the concern.  We did take the opprotunity to clarify our stance regarding your tank and that there was no denial of the claim at this time.  We discussed further with the dealer and provided clarification on what would be warrantable and what would not be warrantable given what was shown in the photos provided and discussed on the phone.
  
  Please contact your dealership to discuss next steps.
  
  Thank you for allowing us to clarify our position on this matter.

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In June 2024 I purchased a new 2023 CVO Street Glide. MSRP 43K One would think that spending that much on a motorcycle that in the event there was a paint blemish from the factory that HD would repair such. This is not a scratch, dent, etc. The lady at customer service was no help at all.

  

  Business response

  08/17/2024

  Thank you for your inquiry.
  
  Per your 2023 Harley-Davidson Limited Motorcycle Warranty, the limited warranty does not cover
  
  Any cosmetic damage allegedly existing at the time of retail delivery that has not been documented by the authorized Harley-Davidson selling dealer prior to retail delivery.
  
  Based on the information provided by your dealer, they indicated that the damage to your motorcycle appears to be a scratch to the paint that was not documented at the time of retail delivery and therefore not warrantable.
  
  Thank you for allowing us to clarify our position on this matter.
  
  

  Customer response

  08/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed .

  This was a blemish (Foreign Material Under The Paint). That flaked off.  Like a bubble.  NOT A SCRATCH.  I still have the paint flake.
  
  Regards,
  
  ***************************

  

  Business response

  08/22/2024

  Thank you for your inquiry and the additional information.
  
  After further review of the photos provided and discussion with your dealership, we would recommend contacting your dealership to schedule an appointment and discuss next steps regarding your concern.
  
  Thank you for allowing us to further review this concern.
  
  

  Customer response

  08/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22147900 and find that this resolution is CONDITIONALLY satisfactory to me.  Once the service is completed will I be 100% satisfied. If by chance the promise made to me is not carried out, I will return for additional complaints.    
  
  Regards,
  
  ***************************
  

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a brand new 2020 Heritage. It always ran poorly with a "tonk-tonk-tonk" sound in the engine. I had a Stage 2 upgrade installed on August *******. After the Stage 2 I had oil spray coming out of the air box that sprayed all over the chrome side cover, seat and saddle bags. The dealership tried to fix the problem for a year and could not. They did discover an air valve in the rocker box that malfunctioned intermittently. They replace the bad air valve and the "tonk-tonk-tonk"engine noise was fixed. I suspect the air valve was falutly from the *******. The dealer who installed the Stage 2 could not fix the oil spray problem so I took it to another mechanic. He immediatly recognized it was the fault of ******'s faulty engine vent design.and fixed it. I learned that ****** now routes the engine vent hose to the oil bag in 2024 baggers. ****** needs to vent the engine vent hose to the oil bag in all models. ****** should recall all models that route the engine vent hose to the air box and retrofit them to route the engine vent hose to the oil bag. The ****** design that vents the engine vent hose to the air box was a cheap way to cut a corner. As a result of ******'s cheap, poor design, corner cutting we pay. My dealership had to do work that they did not get paid for. I had to pay $300 and a year of misery dealing with a bad design. The ****** ******* would not tell their dealership how to fix the problem. In my opinion, ****** is more interested in cutting a corner to satisfy their share holders than they are in satisfying their dealerships or their customers. In my opinion, ****** "FEELS THE NEED FOR GREED" and we all pay for the corners they cut. ****** is going the same route as America in general. They put a higher premium on greedy profit than happy customers. In the long run ****** will lose money and customers with this business model. If a friend asked me what brand motorcycle he/she should consider, I would say ******** and walk away. Ride safe.

  

  Business response

  08/17/2024

  Thank you for your inquiry.
  
  According to our records, the Limited Motorcycle Warranty for your 2020 FLHC ended in June 2022.
  
  Per the information provided, you have stated that this concern began after the Stage II kit installation in August 2023, after the expiration of the manufacturers warranty period.  As that date is outside of the warranty period and no concerns were noted in warranty, any repairs would be the responsibility of you as the owner of the motorcycle.
  
  Thank you for allowing us to clarify our position on this matter.
  
  

  Customer response

  08/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Reguardless of any waranty, my 2020 Heritage was delivered to me with a design flaw.  Only after I installed a Harley Davidson manufactured product (Stage 2 kit) by an authorized Harley Davidson dealership did I become aware of the faulty operation of my motorcycle.  Harley Davidson Motor Company knew or should have known that the motorcycle that they sold me (ie-2020 Heritage) was manufactured with a design flaw and as such Harley Davidson Motor Company is liable and responsible for settling all damages and defects.  I request that Harley Davidson Motor Company pay me $300 to reimburse me for the repair of my motorcycle.
  
  Regards,
  
  *************************

  

  Business response

  08/22/2024

  Thank you for your inquiry.
  
  As there was no concern noted during the warranty period for your motorcycle, the breather system would appear to have been functioning correctly for the prior 3 years and ****** miles that were accumulated prior to the installation of the Stage 2 kit.
  
  Any concerns with the motorcycle found after the installation of the Stage 2 kit would need to be diagnosed and reviewed with a Harley-Davidson dealer for any warranty coverage.  Based on the feedback received from your dealer, they were unable to duplicate your concern with oil in the air cleaner at the time the motorcycle was taken to them for review and when they contacted our team.
  
  Any concerns diagnosed and repaired by a non-Harley-Davidson shop would be the responsibility of you as the owner of the motorcycle.
  
  Thank you for allowing us to clarify our position on this matter.
  
  

  Customer response

  08/23/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowI
  I had Country Roads Harley Davidson in ************* install a factory Stage 2.  I sent them a photograph of the oil that sprayed on my chrome side cover, saddle bags and seat every time I rode my motorcycle.  If they are telling you that they are not aware of and or do not believe that my motorcycle was sproying oil on my side cover, seat and saddle bags then they are not being truthful with you.  They kept my motorcycle in their shop for about 34 days without being able to repair my motorcycle.  I took my bike to a factory authorized Harley Davidson shop manager who worked on my bike.  He diagnoised the problem immediatly and repaired it in one day.  I bought a brand new ****** 2020 Heritage and I bought a ****** stage 2.  You have made money on me at every turn.  You do not defend your design of routing the engine vent hose into the air cleaner.  The faulty design of routing the engine vent hose to the air cleaner is the reason for all of my problems and is the problem I documented to Country Roads ****** in ***********  The fact that you have changed the design of the oil vent hose on 2024 baggers proves that you recognize that you had a faulty design.  You should reimburse me the $300 I had to pay a factory authorized ****** shop manager to fix my bike.  It is a shame that you do not accept responsibility and serve your customers properly.  ****** is having trouble in the market place because of this type of poor customer service. I have attached the same photos I sent to ************* ****** in ************** 
  
  Regards,
  
  *************************

  

  Business response

  08/26/2024

  Thank you for your inquiry.
  
  The Limited Motorcycle Warranty on your 2020 FLHCS ended in June ************************************************************* August 2023 with the installation of the Stage 2 kit in your engine.  Any concerns with the motorcycle found after the installation of the Stage 2 kit would need to be diagnosed and reviewed with a Harley-Davidson dealer for any possible warranty coverage. 
  
  As there were no concerns reported with your motorcycle within the factory warranty period and your dealership reported that they were unable to duplicate the concerns related to oil from the air cleaner after the Stage 2 kit intallation, there would be no repairs made to the motorcycle under warranty. 
  
  Any alleged concerns diagnosed and repaired by a non-Harley-Davidson shop regardless of the staff at that facility would be the responsibility of you as the owner of the motorcycle.
  
  Thank you for allowing us to reiterate our position.
  
  

  Customer response

  08/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I is clear to me that Harley Davidson has no interest in supporting me as your customer. It is further clear to me that you have no concern for the fact that the 2020 Heritage that I purchased from an authorized Harley Davidson dealership and was subsequently fitted with a Harley Davidson factory stage 2 kit by an authorized Harley Davidson dealership operated defectively.  It is clear to me that you are unconcerned that after installation of your kit that it resulted in spraying oil on the right side cover, seat and saddlebags of my bike.  It is clear to me that satisfying me as a customer is of no concern to you.  Given these facts, I question what Harley Davidson is interested in?  I can only conclude that Harley Davidson is primarilarly concerned with profit and share holder satisfaction.  It is my humble opinion that the business model that Harley Davidson currently operates under is a poor excuse for a proper business model and that Harley Davidson's interest is to make a short term profit.  I feel that this behavior will eventually lead to a long term down-turn in customer satisfaction with the ********************** brand.  I believe the willingness of the motorcycle riding public to buy Harley Davidson products including morotcycles will diminish in direct ration to your lack of concern for your customers.  I spend my money where I am valued as a customer and ********************** makes me feel like they could care less about my problems with their motorcycle.
  
  Regards,
  
  *************************

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was given the gift of a Harley Davidson watch it has a warranty in the box. I have the box I have the watch the crystal is leaking. I called the number on my genuine Harley Davidson timepiece and it is nonexistent. I feel theyre not honoring my warranty on this watch, they can either repair it for me is all Im asking or replace the watch. I called **************** and talked to someone in ******** who gave me no satisfaction gave me no way to solve a solution for this problem. They ask great quantities of money for these time pieces and then they dont want to repair them and give you a bogus address and bogus phone number to send the watch two to get it repaired

  

  Business response

  08/17/2024

  Thank you for your inquiry.
  
  In order for us to further review this concern and the applicable warranty, we will need the following:
  -Picture of the original receipt
  -Picture of the part number on the box
  -Picture of the watch
  
  With that information we can further review the warranty status of this watch and discuss next steps.
  
  Thank you.
  
  

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new motorcycle in December of 2023. I purchased the bike as a new unit, it was a company owned vehicle, with 2,800miles. When I purchased the motorcycle I signed the certificate of origin document and I am the first person to title this motorcycle. Less than 1 year later and the engine and transmission have failed. I contacted ****** ******** service and was told no warranty existed for the new motorcycle. The motorcycle was assembled 10/19/2020 and the date ****** used the bike started 10/21/2020. Harley davidson claims that my warranty started when they used the bike and ended 10/21/2021, and then sold it to me as used. Now after going through the dealer they are telling me there's nothing I can do except to pay for the repairs on a new motorcycle. It currently has about 7300 miles.

  

  Business response

  08/02/2024

  Thank you for your inquiry.
  
  With respect to your purchase of your 2021 Pan America Special, this sale was a used bike sale as the bike was previously owned and operated by Harley-Davidson Motor Company as internal fleet vehicle.  The bike was not titled at this time since it was operated by the vehicle manufacturer but was registered for warranty when it began its usage in October 2020.  This means that the 2-year limited motorcycle warranty ended in October 2022 prior to your purchase in December 2023.
  
  As the limited motorcycle warranty has ended, any repairs would be the responsibility of you as the owner of the motorcycle. 
  
  Please continue to work with your dealership regarding any repairs to your motorcycle.
  
  Thank you for allowing us to clarify our position on this matter.
  
  

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2006 Dyna Wide Glide included a supplement to the owners manual stating that Harley Davidson would replace my inner primary bearing at no cost every ****** miles due to a known issue. My bearing began to fail before ****** miles and was replaced. Now at ****** miles it needs replacement again, just like the letter from HD said. HD says they discontinued that service requirement and will not be paying anything towards my inner bearing replacement at this time. So just because they wrote a letter notifying of discontinuation of the program yet my bearing still fails at ****** and ****** miles just like they said it would. HD refuses to pay for the known issue arising from misaligned transmission bodies. Some people got new transmissions which fixed the problem permanently. They chose to only replace my bearing at ****** miles so the problem will continue to happen every ******. I want HD to honor their original agreement as my bike clearly demonstrates the problem that they originally agreed to pay for.

  

  Business response

  07/24/2024

  Thank you for your inquiry regarding your 2006 Dyna Wide Glide.
  
  Per the original customer letter that was sent in August 2005 regarding the Model Year 2006 Dyna Inner Primary Bearings and the addition of a service interval on that bearing
  This service requirement may change over time as we make improvements and monitor repair trends on 2006 Dyna motorcycles.
  
  There was a second letter that was distributed to the Harley-Davidson dealer network in February 2006 advising of the following
  Based on the performance and continued evaluation of these new Dyna models, we are pleased to announce the end of their initial care program. As a result, we are able to make significant positive changes in the maintenance recommendations for these vehicles. The items affected are as follows;
  -Replacement of the inner primary bearing at ****** mile intervals is no longer necessary.
  
  As the ****** mile replacement interval was deemed no longer necessary, the coverage from Harley-Davidson Motor Company for that service requirement was discontinued.
  
  With the warranty coverage on your Model Year 2006 motorcycle expiring almost 17 years ago, any repairs needed on your motorcycle would be the responsibility of you as the owner.
  
  Thank you for allowing us to clarify our position on this matter.
  
  

  Customer response

  07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  You knew that the bearing would wear out every ****** miles and that is exactly what has happened twice now. Your original letter stated EVERY****** miles. Not limited in any way by the original warranty period. How is it that you were able to determine in less than a year that the coverage would not be needed? The fact is that my bearing failed every ****** miles and you want to just excuse yourself from the original agreement because within months of starting to sell the 2006 model you determined the coverage was not needed anymore. My reality and that of many other 2006 purchasers is different. You know the fix is to place the proper transmission housing with alignment dowels as you did in 2007 and subsequent model years. You knew that when you choose to only replace my primary bearing at ****** miles. 
  

  How dare you try to excuse yourself by referencing the original warranty period when the original letter stated nothing to that extent. 
  
  Regards,
  
  ***************************

  

  Business response

  08/02/2024

  Thank you for the follow-up regarding your complaint.
  
  The original letter that was sent was advising you as the customer of a change in the maintenance schedule for your motorcycle.  As this change temporarily added a service interval that was not originally in the manual, Harley-Davidson offered to cover that service due to the change.  Once we determined that change to the service requirements was no longer needed, Harley-Davidson notified the customers and dealers that we would no longer cover primary bearing replacement as a Service item.
  
  Any failure of that bearing occurring during your motorcycles factory warranty period would be covered under the warranty.  Any failure of that bearing outside of the warranty period would be the responsibility of the owner of the motorcycle.
  
  As the factory warranty of your motorcycle ended in August 2007, any repairs to your motorcycle would be your responsibility as the owner of the motorcycle.
  
  Thank you for allowing us to clarify our position on this matter.

  Customer response

  08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Maybe this is just to simple for you to understand. You told me when I purchased my bike that the primary bearing would need to be replaced EVERY ****** miles. The side letter clearly did not have anything to do with the warranty period that you like to fall back on. My inner primary bearing fails every ****** miles which is highly unusual for a similar motorcycle. This is the reality and just because you write a letter saying the service is not needed and discontinued is clearly a fraudulent representation since my bike is needing repair just as you originally stated. Clearly your discontinuation of your bearing replacement agreement was a cost saving measure on your part. How can you say I will have a mechanical problem every ****** miles and than say I will not. Bottom line is my bearing fails just like you said it would originally. Stand by your original promise and have some level of commitment to your product and customers. Your legal commitment is not representative of the facts of the matter. Stand by your original accurate commitment. 
  
  Regards,
  
  ***************************

  

  Business response

  08/11/2024

  Thank you for the additional feedback.
  
  The original letter advised of the change to the service schedule as a precaution while additional testing and evaluation was completed.  Per the follow up communication that was sent to dealers and customers, that service requirement was removed, and the program of coverage was ended. 
  
  Any failure of that bearing outside of the warranty period would be the responsibility of the owner of the motorcycle.  As the factory warranty of your motorcycle ended in August 2007, any repairs to your motorcycle, now 17 years out of warranty, would be your responsibility as the owner of the motorcycle.
  
  Thank you for allowing us to reiterate our position on this matter.
  
  

  Customer response

  08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  Your original letter was very clear. You will replace the inner primary bearing every ****** miles. Nothing to do with a warranty period so enough hiding behind a one year warranty. You than discontinue the program in early 2006 before most of your bikes have even seen close to ****** miles. Your explanation being it was only initially agreed to as a precaution while additional testing and evaluation was completed.
  

  How do you explain my inner primary bearing every ****** miles? How do you explain the numerous other accounts widely stated by both mechanics and riders of this very same issue with the 2006 models. 
  

  Maybe all ****** bikes need a major bearing change every ****** miles and I and other 2006 model riders were not aware that this is just standard and despite you acknowledging a documented concern at my time of purchase you claim zero responsibility for this exact issue happening every ***** miles. 
  

  Without the use of the word warranty, please explain how my bearing fails at ****** and now ****** miles, just as you warned me. 
  
  Perhaps you can acknowledge that for only 2006 year models, the first with your new six speed transmission, you failed to install alignment dowels for the engine block and transmission like you have for all subsequent years.

  Regards,
  
  ***************************

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used motorcycle April of 2023 since I purchased the bike it has been in and out of the dealership with many issues in march the engine went out its been under warranty with many repairs dont to the vehicle they have issues with replacing the engine and are not giving me any suggestions on fixing the problem but want me to continue to pay for something that I dont have

  

  Business response

  07/17/2024

  Thank you for your inquiry.
  
  According to the information you have provided and what we have in our records from your dealership, this concern is regarding the order of a replacement engine assembly on a ****************************************************************************** September 2016.
  
  It appears that you have purchased an **************** Plan for this used motorcycle and any concerns regarding timing of the repairs or compensation under that plan would need to be taken up with that ESP provider.
  
  With regards to the replacement engine order, the replacement longblock that the dealer ordered does show a typical 30-day lead time for that part and the order for the engine was not placed until 5/10/24.  While there was a delay in the order being completed due to supply chain shortages on necessary subcomponents, the the engine was built and delivered to the dealership for installation according to our information on 7/12/24.
  
  Any questions related to the completion of the repair and timing for that work should be directed to the dealership at this time.
  
  Thank you for allowing us to clarify our position on this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩