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This profile includes reviews for United Regions Van Lines LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Regions Van Lines LLC

  1515 Ellis St Waukesha, WI 53186-5633

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  United Regions Van Lines LLC

  11414 W Park Pl Ste 202 Milwaukee, WI 53224-3500

Review Details

• Review fromLing M

  Date: 02/18/2025

  5 stars

  Ling M

  Date: 02/18/2025

  United Regions made this stressful process a whole lot easier. My husband and I were a bit disorganized but the movers were kind and patient with us. Eric and his team were on time and incredibly efficient and very understanding towards our situation. My items arrived perfectly packed with no damages. We received constant updates for our items so we knew the status of where our items were. They were reliable and I will use them again for my next move!

  United Regions Van Lines LLC

  Date: 04/28/2025

  Thank you so much for your kind words! Were thrilled to hear that **** and his team were able to make your moving experience smooth, efficient, and stress-free. Its always our goal to provide outstanding service with patience, care, and clear communication.Were happy to know your items arrived safely and that you felt supported throughout the process. We truly appreciate your trust in United Regions Van Lines and look forward to assisting you again with your next move!Sincerely,Customer Service Team **********************

• Review fromSam D

  Date: 02/03/2025

  1 star

  Sam D

  Date: 02/03/2025

  I don't need to go into a long list of items that were not to up standard, too many to list. I do not advise anyone that is moving, long or short distance, to use this company. Very unprofessional, deceptive, and unreliable. Stay away if you value your belongings.

  United Regions Van Lines LLC

  Date: 04/28/2025

  Thank you for your feedback. We regret that you feel your experience did not meet your expectations.However, without specific details regarding the issues you encountered, it is difficult for us to properly investigate or respond to your concerns. We take customer satisfaction seriously and are committed to addressing valid complaints, but general statements without examples do not allow us the opportunity to resolve any problems.We encourage you to contact our office directly with a detailed list of concerns so that we can review your case thoroughly and work toward a resolution.Sincerely,Customer Service Team **********************

• Review fromDavid C

  Date: 01/28/2025

  1 star

  David C

  Date: 01/28/2025

  The US Ddepartment of Transportation number for United Regions Van Lines in Wi is USDOT #******. In Florida, Moving Nation Deliveries LLC is doing business as United Regions Van Lines. Their USDOT # is *******. If your experience with these companies as been half as bad as mine, please file a complaint with their governing agency, The Federal Motor Carrier Safety Administration (*******************). How can the reviews under consumeraffairs web site be mostly 5's, and reviews on BBB be mostly 1's? My expereince with this company has been highly stressful and frustrating throughout the entire process. Their pricing policies are deceptive. Initial bids are low based on inaccurate inventory, then they require a a non-refundable deposit. When you say I have a couch, do they ask if it is 6 foot or 4 foot? Same with tables, chairs, dressers, cabinets, etc. After the initial inventory "estimate", the next inventory estimates only go up. Ours increased from about 1700 cubic feet to over 2300; a 35% increase in cost!!! No resonable explanation was provided, even after persistent requests. At our request, our furniture was put in storage. One day they called and said the truck was being loaded for delivery. Talk about being shocked!! We did not request delivery, and our storage payment for the follwoing month had been made! Finally, they blamed their computer system. When we eventually requested delivery (months later), a $ 2300 restocking fee appeared on our invoice! The restocking fee was to move our furniture back into storage for the move we never requested!! This is only one of the negative experiences associated with our move. Customer service is difficult to access (phone systems down) and answers are vague. Many times the response is "we don't make the rules", "its in the contract" or "is this your first out of state move?". Our experience is the exact oppostie of the professional, stress free expereince advertised.

  United Regions Van Lines LLC

  Date: 04/28/2025

  Thank you for sharing your concerns. We take all customer feedback seriously and would like to address the points raised in your ***************** Registration and Licensing United Regions Van Lines operates in full compliance with all applicable federal regulations. Our licensing and ***** registrations are accurate and up-to-date. It is common for national moving companies to operate with multiple locations and registrations depending on their operational structure.Pricing and Inventory Estimates All initial estimates are based on the inventory list provided by the customer. In cases where volume adjustments occur, they are strictly based on the actual cubic footage needed to safely transport the customers belongings, not arbitrary figures. In your case, the increase in estimated cubic footage was the result of a more accurate reassessment of your inventory, which included more volume than originally reported. This was communicated to you before finalizing the move.Non-refundable deposits and adjustment policies are standard across the moving industry, and all terms were outlined in your contract before any payment was ***************** and Delivery Scheduling Our records show that a scheduling error was quickly corrected, and there was no unauthorized delivery of your items. We apologized for any confusion at the time, and no charges were made for that *********** for the restocking fee, this only applies when shipments must be moved multiple times due to changes initiated by the customer. In your case, reloading and re-storage efforts were necessary due to a change in your requested delivery timeline, which requires labor, truck space, and warehouse handling.Customer Service While we strive for excellent communication, delays and service disruptions can occur, particularly during peak moving seasons. We always aim to provide accurate answers and assistance based on company policy and federal regulations.We regret that your experience was not as smooth as you expected, but we strongly stand by the fact that our team operated professionally and within the bounds of the agreement signed. If you require further clarification or need help filing any formal claims, we are available to assist.Sincerely,Customer Service Team **********************

• Review fromRyan B

  Date: 01/12/2025

  1 star

  Ryan B

  Date: 01/12/2025

  Deceptive Pricing Practices The salesperson, Connor, assured us that our move would cost no more than $3,987.17. By the end, the final total came to an outrageous $10,418.60. Connor also promised we could split payments across two credit cards—something I verified with him twice. But when the time came, we were told the final payment had to be made in cash or money order. Talk about being blindsided. Dishonest Inventory Process We initially provided a detailed inventory over the phone. But during a follow-up call weeks later, items were mysteriously missing from the list, and all our boxes were marked as small. Updating this “error” added $476 to our bill. On moving day, the movers claimed we exceeded our estimated cubic footage, adding another $8,558.60 to the cost—plus $572 for packing materials. At that point, we were stuck with no choice but to pay. Broken Promises on Trucks and Movers Connor told us the company owned its trucks and managed its crews. This was completely false. The movers showed up in an Enterprise rental truck and gave no advance notice. They called at 11 a.m. to say they’d arrive between 2 and 4 p.m. Whatever happened to the promised 24-48 hours’ notice? Unethical Delivery Practices After holding our belongings hostage in a warehouse for 11 days, we were hit with an additional $2,300 for storage and redelivery. We called daily for updates, only to be met with Amanda, the unhelpful and incredibly rude customer service rep. She routinely hung up on us mid-call, leaving us without answers. When the movers finally delivered our belongings, they gave no notice, showed up late, and even damaged our desk. Instead of taking responsibility, they propped it against a wall backward to hide the damage. No apology. No accountability. Awful Customer Service Trying to get answers from this company was a nightmare. Amanda provided no follow-up, no solutions, and zero basic courtesy. Every interaction left us more frustrated and hopeless.

  United Regions Van Lines LLC

  Date: 01/21/2025

  We appreciate the opportunity to address your concerns and clarify the situation regarding your move with United Regions Van Lines. While we regret any dissatisfaction, its important to provide factual context for the events described:1. Pricing and Payment Structure The initial estimate was based on the inventory provided at the time of booking. However, significant discrepancies in the final inventory, including additional items and increased cubic footage, resulted in adjustments to the final cost.Payment requirements, including the need for cash or money order for the final balance, are explicitly outlined in the signed contract. While we apologize for any misunderstanding, this policy is part of our standard terms.2. Inventory Process Your inventory list was updated to accurately reflect the items being moved, which added to the final bill. The adjustments were based on verified measurements and quantities on moving day. The increase in cubic footage and additional packing materials were necessary to ensure the safe transport of your belongings.3. Truck and *************** While we strive to meet scheduling preferences, unexpected operational factors, including truck allocation and traffic conditions, occasionally result in delays. We apologize for the lack of advance notice regarding the arrival window.The use of rental trucks is part of our fleet management strategy, allowing us to accommodate various customer needs efficiently.4. Redelivery and Storage Charges As outlined in our contract, when delivery is delayed due to customer unavailability or other factors beyond our control, storage and redelivery fees are applied. Our team waited at the delivery site for two days at no charge. Unfortunately, when we had to vacate and reschedule, the additional fees became necessary.5. **************** Concerns We apologize if any interactions with our team did not meet your expectations. Professionalism and courtesy are core values, and we will review this matter internally to ensure consistent service quality.6. Handling of Damaged Items Any claims regarding damage or missing items should be submitted through our claims process, as specified in the moving contract. We encourage you to complete this process so we can address your concerns thoroughly.While we understand your frustration, we want to reiterate that our practices align with industry standards and contractual agreements. We are happy to assist further within the parameters of the signed agreement. Please feel free to contact our office directly for additional clarification or support.Sincerely,**************** Team **********************

• Review fromAbdykerim A

  Date: 01/08/2025

  5 stars

  Abdykerim A

  Date: 01/08/2025

  This was one of the best moving experiences I've had! Moving was always very stressful for me, but Eric and his team made it incredibly easy. The movers were well-organized, treated my belongings with great care, and communicated with me throughout the entire process.. Despite a slight delay in delivery for about 2 days, their constant updates and professional approach ensured that everything went smoothly. My items arrived perfectly intact, and there were no unexpected fees or issues where I was stuck on the other line with customer service like with other companies. They were very reliable, and this was one of the few instances where moving was actually hassle-free.

  United Regions Van Lines LLC

  Date: 04/28/2025

  Thank you for taking the time to share your experience! Were thrilled to hear that **** and his team made your move smooth, organized, and stress-free. Our goal is always to treat every customers belongings with the utmost care and to maintain clear communication throughout the entire process.We appreciate your understanding regarding the slight delivery delay, and were glad that our updates and professionalism helped ensure everything still went smoothly. Hearing that this was one of your best moving experiences truly means a lot to us.Thank you again for choosing United Regions Van Lineswed be honored to assist you with any future moves!Sincerely,Customer Service Team **********************

• Review fromLessa Bobbi C.

  Date: 11/30/2024

  1 star

  Lessa Bobbi C.

  Date: 11/30/2024

  Let’s me tell you a story a truck driver of 37 years had my 1st incident 2019 I’m disabled and was needing a moving company I could trust ! I lost about $7000.00 and in my new home slept on the floor for 5 weeks and needed to buy everything twice about $7000.00. They stole mishandled all my things and came in a Enterprise truck BOX truck I left thinking I could trust and started driving to my new home 885 miles to Texas my landlord called and took pictures and was extremely upset I called United Regions and as I explained they 1st started the $5800.00 I paid in full just so I didn’t worry about the move at least NOPE they said they needed the amount due of $3600.00 for loading my things Not Loaded THROWN in boxes and would need a money order only then if I needed a 2nd truck to get the rest of my things ANOTHER $2700.00 otherwise wouldn’t unload. I check on there process and words being said there home page to get empathy are using my story and the horrible behavior of everyone I want the 7 thousand back and yes I said if I can help one family a month by leaving review I will do so. They do have a lawsuit and the owner encourages stealing and manipulation 100% the owner had a previous Moving Company that went under. The photos I’m sending shows the only positive reviews are from there own employees there are 3 look at the bottom left in RED letters it tells you there positions and why employed. To be honest I tried leaving my phone number & BBB won’t let me please don’t hire and one more thing they don’t own or lease large trucks there not a long haul company as I am a long hall driver my past years were at Fed Ex I went 37 years just over 3 million miles and never NOT once stole from my customers I’m an adult I acted it. There a moving Company long haul out of Coral Springs Florida him and his staff are amazing.
  
  
  

  United Regions Van Lines LLC

  Date: 01/21/2025

  We appreciate the opportunity to address your concerns and clarify the events described. While we sympathize with the challenges you faced during your move, the claims made in your review contain numerous inaccuracies that do not reflect the facts of the situation or the professionalism of United Regions Van Lines.1. Moving Costs and Charges Your moving costs were determined based on the inventory provided and the actual cubic footage utilized.Initial Estimate: The $5,800 initial cost covered the services agreed upon at the time of booking.Additional Fees: Charges for added cubic footage and additional services, such as a second truck, were only necessary due to significant changes in inventory and requirements on the moving day.All charges were communicated transparently, and payment policies were clearly outlined in your contract.2. Claims of Mishandling and Theft United Regions Van Lines follows strict protocols to ensure the safe handling of all customer belongings.Items were packed and transported according to industry standards. If you believe items were damaged or mishandled, we encourage you to file a formal claim so that we can investigate and address these issues appropriately.Allegations of theft are serious and unsubstantiated in this case. We have no record of such incidents during your move.3. Use of Rental Trucks United Regions Van Lines employs rental vehicles when necessary to meet customer demand. This allows us to provide flexible and timely service. The use of rental trucks does not compromise the quality or reliability of our operations.4. Allegations Against Reviews and Lawsuits Your claim that our reviews are fabricated or posted by employees is entirely false. We value the honest feedback of our customers and maintain transparency in all our communications. Additionally, the legal and operational history of the company you referenced is irrelevant and misleading.5. Experience and Expertise We respect your background as a professional driver; however, this does not exempt you from adhering to the terms of the contract you signed. Your narrative appears to be based on personal grievances rather than factual evidence.Resolution We encourage you to submit a formal claim regarding any damages or issues related to your move. Our team is committed to addressing valid concerns within the scope of our policies and procedures. Please contact our customer service department directly to initiate this process.While we understand the stress of moving, we do not condone false or defamatory statements. United Regions Van Lines remains dedicated to providing professional and ethical moving services to all customers.Sincerely,Customer Service Team **********************

• Review fromDeja S

  Date: 11/21/2024

  5 stars
  From start to finish, my experience with this moving company was fantastic. The movers were incredibly professional, showing up on time and working efficiently to get everything packed and loaded. They were also super friendly and made the whole process a lot less stressful. They took great care of my belongings and made sure everything was securely packed for transport. When we arrived at my new home, they helped me set up my furniture and even gave me some tips on arranging things to make the most of my space. I couldnt be happier with their service!

• Review fromRod A

  Date: 10/26/2024

  1 star

  Rod A

  Date: 10/26/2024

  The guy on the phone who omitted the additional insurance was fired for selling their leads. Didn’t help us later on either way. Phyllis was short. The company’s quote was way off and the movers didn’t speak English well at all and only told us the additional expense after they loaded the truck. They did thousands of dollars worth of damage. The standard insurance isn’t even worth dealing with them. The delivery driver hired local day labor that did not know what they were doing. Hopefully the FTC investigates mine and others complaints. Hey URVL’s save your weak deceptive reply. Nobody is buying it. You shouldn’t be in business. I literately will bug the FTC until they come after you. My entire communications were recorded. All the pdf’s were being signed while on the phone with your guy telling us deceptive interpretations of what we were reading.
  
  
  

  United Regions Van Lines LLC

  Date: 11/21/2024

  We take all feedback seriously and strive to address concerns with the utmost professionalism. However, upon reviewing our records, we are unable to locate your name or corresponding details regarding this move in our system. This raises concerns about the authenticity of the review.Allegations of Deceptive Practices:We pride ourselves on providing clear and transparent communication during the booking process. Every customer is required to review and sign detailed contracts that outline the terms, conditions, and costs of their move, including any optional insurance coverages. Its unfortunate if there was any confusion, but our team ensures all documents are reviewed and agreed upon before the move ******************* Claims:Our standard insurance complies with federal regulations and is designed to provide basic coverage. Customers are also offered the option to purchase additional coverage for more comprehensive protection. If this option was not selected, we encourage you to submit a claim for damages under the standard coverage ************ Labor Concerns:We work diligently to ensure our delivery teams meet professional standards. On rare occasions where local labor is used, we aim to maintain the same level of quality and care. Any deviations from this standard are investigated thoroughly.Allegations Regarding FTC:We welcome any review of our practices by regulatory bodies, as we comply with all legal and industry standards. If you have concerns or evidence to support your claims, we encourage you to provide it so we can address the matter appropriately.Constructive Engagement:If this review reflects an actual experience, please contact our customer service team directly. We are here to help resolve your concerns and ensure that your issues are addressed in a timely and fair manner.Sincerely,Customer Service Team **********************

• Review fromBrian J

  Date: 10/20/2024

  1 star

  Brian J

  Date: 10/20/2024

  I have been patient over the past three months, hopelessly waiting for the insurance company the movers gave me to come through. As of this week the final settlement came in and I was awarded $75 for my moving fiasco. In my life, I have never been more insulted. If I can prevent any of you to not use United Regions Van Lines I will feel justified. What they did was not only immoral, it was down right robbery. Forgive the long story, but I want to back up my claims with proof so that anyone looking for movers will never use this corrupt and downright pathetic company. My initial quite for their salesman came in at $7900 for a move from ******* to *********** **. The quote was based off all my boxes, furniture, etc. from a previous move less than 3 months ago since I needed a short term rental before moving into my new house. I gave them an exact itemization of everything that I had. When the moving team eventually came at 11pm on a Tuesday night, the two of them started loading the truck. When they finished at 3 am they informed me that I used twice the truck size that I literally just used three months ago. The new rate was going to be $17,600, two and half times more than my original cost. I argued with them and they told me they can unload everything if I wanted or else I could call customer service in the morning and fix it. When I called customer service the following day they argued with me and refused to adjust my pricing. Honestly, I would have been fine with meeting halfway, but they refused. In addition, the threatened me with a $1000 fine per day if I refused to pay them in full. Long story short, my stuff was finally delivered after two weeks and we were missing numerous items including furniture and China with a value over $5000. We had 12 boxes completely destroyed and two TVs that were ruined. Do your due diligence, find a reputable company and if any mover has a review like this written.... RUN

  United Regions Van Lines LLC

  Date: 10/23/2024

  Thank you for taking the time to share your detailed experience. We genuinely regret that your recent move with United Regions Van Lines did not meet your expectations. We understand the frustration that comes with an experience like this, and we appreciate the opportunity to address your concerns.Increase in Volume and Costs: It is important to clarify that our estimates are provided based on the information given at the time of booking. Your initial estimate was based on 189 items, but upon loading, our records show that the actual count was 350 items. This significant increase in items would naturally affect the overall cost and the space required. We strive to provide accurate estimates based on the information provided by our customers and work to communicate the importance of clear and comprehensive inventory lists.We understand that discrepancies like this can cause frustration, especially if the move occurred shortly after a previous one. However, changes in inventory or variations in how items are packed can significantly impact the final load size.Packing and Damage Concerns: Since all boxes were packed by you, we were unable to oversee the packing process or verify the quality of protection for the items. While we cannot assume liability for the condition of the packed boxes, we always recommend using our professional packing services to ensure maximum protection during transit. However, we do encourage you to file a claim for any damages or missing items through the insurance ***************** Settlement: We understand that receiving a settlement of $75 for your claim was not what you expected. Insurance evaluations are conducted independently, and the compensation is based on the type of coverage selected and the evidence provided. We highly encourage you to review the insurance policy details to understand how settlements are calculated and to reach out to the insurance company if you believe there was a miscalculation in their assessment.Customer Service and Resolution: We acknowledge that there was dissatisfaction with the customer service experience and communication regarding additional charges. This is something we take seriously and continuously work on improving. We apologize if you felt threatened or pressured during this time, as that is not in line with the values we aim to *********** Steps: If you still have unresolved concerns or additional information regarding missing items or damages, we are here to assist you. While we recognize that the situation was challenging, we remain committed to finding a resolution that acknowledges your experience. Please reach out to our team to discuss the insurance process further or explore any remaining options.We value your feedback and take your concerns seriously. We sincerely hope to work toward a fair resolution and restore some of the trust that has been lost.Sincerely,Customer Service Team **********************

• Review fromkitty R

  Date: 10/10/2024

  5 stars

  kitty R

  Date: 10/10/2024

  I am writing this review to share my experience with my first-ever move. I expressed my concerns to my sales representative, Erik, who was incredibly helpful and provided thorough details during the walk-through. After that, we coordinated a pick-up from Massachusetts to Florida. I received a call from Phyllis, who was a pleasure to speak with; she was very helpful in providing the pick-up time. Once the pick-up was completed, I had some questions regarding a price increase. Since I wasn't the one who did the inventory list—my spouse handled that—I wanted a clearer explanation of the charges. I then spoke with Amanda, who took the time to thoroughly review the price estimate and contract with me. She explained the moving process in detail, which helped alleviate my concerns. I can understand how stressful moving can be, but overall, it turned out to be a pretty good experience. I’m particularly grateful to have worked with this company under new management, as both Phyllis and Amanda informed me. After reading some reviews, I was initially scared and skeptical about the whole moving process, but their professionalism and support made me feel relaxed and confident. Thank you for a positive experience!
  
  
  

  United Regions Van Lines LLC

  Date: 10/15/2024

  Thank you so much for sharing your experience with us! We’re thrilled to hear that your first-ever move went smoothly and that our team was able to provide you with the support and clarity you needed throughout the process. It's great to know that Erik was helpful during the initial walk-through and that both Phyllis and Amanda made a positive impact by addressing your concerns and explaining the details of your move and the charges. Moving can indeed be stressful, but we’re glad that our team under new management was able to put your mind at ease and make the experience more manageable for you. Your feedback reassures us that our commitment to professionalism and customer service is making a difference. Thank you again for your kind words, and we wish you all the best in your new home in Florida! Sincerely, Customer Service Team United Regions Van Lines