ComplaintsforGriffin's Hub Chrysler Jeep Dodge Ram

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my Dodge Ram **** to the dealership in March of 2023 because I was having issues with overheating. I was told that it was a sensor and that it would cost me $1,300.00. I was told I had to leave my vehicle there a few days because the part had to be ordered. I was told that it wouldn't take so long but it is now 7 months and they still have my car. and my money! I gone in a few times, called also and each time was told the part is on back order. I go in and I'm told its the manufactures fault not there's. I have been given the runaround and excuse after excuse.

  

  Business response

  08/08/2023

  The truck is still here because of backordered part... the work was done on 1 concern but we can't finish without the part ( nox sensor's ) our latest update from Stellantis is September for the part... please be advised that the truck shouldn't be driven more than 45 miles because it will not restart... please advise us on how to proceed

   

  *** Enters

  General Manager 

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought two vehicles a week apart the first one was a 2019 Jeep renegade then a week later I bought a 2020 Jeep compass. It was apparent that they both needed service work a few days after purchasing. The 2020 jeep compass is the car that continuously shut off while I was driving 4 days after purchasing. 2.5k was put down for reliable cars and I was not sold that whatsoever. So fast forward to 2weeks of the car being in the service department I asked the manager if he would be able to prorate my car note considering I only had 4 days to enjoy the vehicle I actually wanted & being inconvenienced throughout the entire situation with a car I was not comfortable with. 2nd car I purchased I also requested service work for. They kept it for 24hrs and then I was told absolutely nothing was wrong with the car. I took the car to a different location still skeptical about the way it was driving and was told the battery is dying which could be the result of the issues I was having. Neither of the cars have been in my possession for more than a month and both needed necessary service work right away. The dealership did not have my best interest and I have reason to believe theyre not selling reliable vehicles on their lot basically ripping off people off.

  

  Business response

  06/07/2023

  We have already bought back the 2020 Compass because we had a backordered part on order. ******** did not wish to wait so we returned all money and purchased the car back. We also provided a no charge loaner to Monicqwa the entire time we had the car. We pride ourselves on our customer service and making sure our guests are well taken care of.

   

  *** Enters

  General Manager

  Griffin's Hub

• Initial Complaint

  07/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought my 2014 jetta in for a trade, the car was traded in for over $8000 and applied towards my purchase of a 2020 equinox. The very next day I emailed the guy who sold me the car and told him that something was wrong with the way that it drove and handled. It felt like the tail end was kicking out and there was a knock when i turned left. I also had no grip on the road. I brought the vehicle in several times to the location on silver spring and 27th st. I was told that the axle boot was broken and that was causing my tires to wear quickly and unevenly making my grip on the road, non existent. I wouldnt have been able to cause that damage in only 3 months of me having the car, so it seemed there was no inspection done on the vehicle before I got it. And No one would fix it, they offered me $400 towards new tires and that was about it. I even had a warranty and extended warranty, but couldn't get the work covered somehow. So their only other option was to put me in a 2019 Jeep Compass which is way more expensive than I could afford and don't like at all. Also putting me upside down from the equinox which I was unaware of. When i decided to trade in my car, i was under the impression that i was in a credit repair program with Griffin. Putting me in a car I can't afford, is not helping me at all. Not to mention giving me the run around and giving me something I dont like at all. I have called several times and they say theres nothing that can be done, I am basically stuck.

  

  Business response

  07/20/2022

  Based on customer comments she owned the car for 3 months and wanted us to fix. We offered good will of 400 dollars to make her happy, she said no to that offer and decided to trade in the car. Her payment went up 27/month on the new vehicle. That is the last we heard from her until this complaint we feel we treated her very fairly throughout this process.

   

  *** Enters

  General Manger

  Griffin's Hub

  Customer response

  07/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

   

  Thw damage done to my tires was not from me

  in a matter of 3 months and that was even told to me by the finance manager from the north side location and the service manager from there as well. They said that it was not properly inspected before being sold to me. I have email proof that I said there was issues with the car the very next day after I bought it. $400 was an insult when I couldnt even put my family in that car and drive down the road in the winter. I had zero traction, zero grip on the road. It was beyond dangerous. So no $400 doesnt cut it. And I have several record saying I called and emailed and left messages. Then putting me in a jeep was the only thing they could do for me. And I need a vehicle. I have people and a job that rely on me. 
  I was roped in under false pretenses and now am in a car I hate and cant afford. How does that help me? 

  

  Business response

  07/28/2022

  We respond the same we offered to help we traded her out of the car. That was her decision payment went up 27 dollars a month when we did it. Now she doesn't like the car and we are responsible for that I see no accountability on our part based on what happened.

   

  *** Enters

  General Manager

  Griffin's Hub

  Customer response

  07/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I would never be in this car I dont like in the first place had you inspected the Equinox I had originally. It was messed up the day I got it and not one person would take responsibility. I had to take that car 2mph in the rain and snow because it was that bad. The broken axle boot, worn tires. Damage I couldnt and didnt do in a matter of 3 months. You dont care about your cars or your customers. Its all about whatever you can push off the lot. I would have kept and loved the Equinox but it was broken when I bought it. Hows that my fault? 
  
  Regards,
  
  *****************************

  

  Business response

  07/30/2022

  Nothing more to say 3 months of ownership and a trade in and she doesn't like the car not a dealership's issue

   

  *** Enters

  General Manager

  Griffin's Hub

  Customer response

  08/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [it has minimal to do with that. Clearly your business practices are shady since you dont check vehicles before you sell them. You lie to people and sell them a credit repair program to help them and saddle them with c*** cars they cant afford. Ive bought many vehicles and this company is by far the worst with their scams and lies and unwillingness to help. I wasnt even told I was upside down from the lemon I was originally sold to the lemon I have now. ]
  
  Regards,
  
  *****************************

• Initial Complaint

  05/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my Jeep in for some routine maintenance and was sold a four wheel brake pad and rotor replacement based on their inspection. Prior to dropping the vehicle off, there was zero brake noise. Upon picking up my vehicle, I noticed pretty quickly when applying the brakes there is a loud screeching noise that can be heard. I contacted the service writer multiple times to address this issue. We originally had an agreement to replace the brake pads with an upgraded "performance brake pad", I would pay the difference in price on the brake pads but no labor. I also need a rental/loaner vehicle due to my job being 20+ miles away. Over a month has gone by, and I've called over 10 times trying to get this resolved. My final attempt was calling and speaking with the manager. I was told that they do not want to steal work from another service writer and will call me back the following day. It has been over a week without a call. Can we please fix this problem?

  

  Business response

  05/09/2022

  We have reached out to customer will offer him an overnight rental to fix his problem

  *** Enters

  General Manager

  Griffin's Hub

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 04/12/2022, I brought my 2016 RAM **** in to get service because I have an extended warranty. I brought it in with some exhaust issues, and the truck was jerking every time I slowed down to 2MPH. The Service Technician told me they updated the computer, which should've fixed the jerking. The update did nothing to help the jerking, and the issue still persists. I called them back to inform them the issue was not rectified and to get a refund. I was told with the first four phone calls, they informed me that they needed to discuss this with their manager and they would get back to me. They never reached out to me; I always reached out to them, and the response was the same every time they needed to talk to their manager. On the fifth phone call, they asked if I would be able to bring my truck in again. I don't have much time to bring my truck back in to get looked at because I work 50 hours a week and have a newborn baby. I am not trying to steal their money; it only cost me 140$ for the computer to be updated, but because I was told this problem was fixed, and it wasn't. I would like a refund.

  

  Business response

  05/03/2022

  Based on the lack of follow up on our part we will refund the amount paid by customer we will call him today

   

  *** Enters

  General Manager

  Griffin's Hub

  Customer response

  05/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 Jeep Grand Cherokee from Griffin Hub. During the test drive I noticed that the Start/Stop feature did not work when I stopped at lights. Salesman said it was because the car wasn't warm enough yet for it to work. Made sense to me. I didn't know much about the system. A couple days later the deal was done. On the drive home the feature didn't work either but I just thought I hadn't stopped long enough for the system to function. The next time I drove the Jeep, which was a couple weeks because I wanted to get it rust proofed before I drove it out on the salty roads. I made sure the car was up to temperature and I purposely stopped at stop signs and waited a long time. The system never engaged and turned off the ignition. I contacted Hub, told them about the problem. I spoke with the salesman who sold me the Jeep. He said get a hold of the service department to get it in to be checked out. I asked him if this would be covered by them. He said no. I said you had to have known that this system was not working when you sold me the car. How can you even sell the Jeep without having this system operational?? You should have at least had to disclose that the Start/Stop system was not operational. He ignored my question. He said get it in so we can figure out what's going on. So, checking out the jeep and having to put a new battery in it was, I'm guessing because the receipt is in the Jeep and my wife has it out of town. i think it was 350. I complained to the service guy who talked to his boss. They took a hundred dollars off so final **** was 250 i think. This should have been covered because it was defective from the start and they didn't disclose the malfunction. i bought the car on February 7th, 2022. Contacted them about the problem February 28th.

  

  Business response

  04/25/2022

   I reached out to the customer today and agreed to refund him 250 dollars based on his recollection of what happened the matter is resolved 

   

  *** Enters

  General Manager

  Griffin's Hub

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was broken into, my column was broken,***** my window as well as my interior door panel.I took it to Griffin Hub chrysler Jeep Dodge, they have done great work the two time i brought my car there. I and my family has also purchased about nine vehicles in the past. I thought i could trust them. It all began when I brought my 2019 *** in for repair after an attempted theft, I initial came to the ******ship in December . On december 21st I was told the repair would be done before Christmas eve because they close early Friday. After waiting for almost a month they said the car was done, My wife and I went to pick it up the car was a disaster we told them we will not take it like this. They said ok after that they had it for an additional week we picked it up the car looked good. I noticed the steering wheel didn't lock they never replaced the ignition parts. We brought it back again they took it to the *** ****** told them all the wrong information, when I got it back the steering wheel still doesn't lock properly. the *** ****** said they were only told about the key fob nothing about the ignition parts. Which Griffin Hub already received payment on. I paid the $450 deductible balance . My car is still not properly fixed after 4 months. Patients have worn the thin. I would like my deductible cost of $450 refunded. This has been an absolute nightmare!!! I want them to have me take to *** to have the fix it at Griffin Hubs expense since they received payment and never correctly fixed anything. They have been proven untrustworthy!!!!!!

  

  Business response

  04/12/2022

  ************************* dropped his vehicle off 4/6 with ignition column issues. We took vehicle to ************** and we contacted **************** to try to duplicate his issue. After he explained that the main issue was that his spare key didn't work we explained to him because his vehicle was made for the ******** market and a new key could not be made. **************** paid 450 for his deductible because Allstate gave him credit for the balance due to him because he choose not to replace the trim panel and picked up the vehicle up after the bodyshop closed Friday 4/9. Therefore, per his request in this complaint, we have in fact alraedy taken his vehicle to *** to have it fixed at our expense. There isn't anything they can fix.

   

  *** Enters

  General Manager

  Griffin's Hub

• Initial Complaint

  01/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car for repair on November 27th and the tow company left the key with some one in service and now my key was lost and no one want to be held responsible for the key and the manager from service kicked me out and said that he did not want me to contact him about any thing about my vichel

  

  Business response

  01/24/2022

  Car was dropped by *********** 11/27/21 he called us about 2 weeks later... we told him we had no key or record of car being here... talked with service manager end of December we needed a key he gave us a key that didn't work... he needed a key and didn't want to pay for it... car is still here he needs to pick up his car or we will ticket and tow... we never received the from the tow truck driver

   

  *** Enters

  General Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩