ComplaintsforPest 2 Rest Pest Control, LLC.
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They came on April 3rd, April 17th, and May 1st.The amount of money I paid through was $300. The reason that I have them out here in the first place was to spray to be safe in case any bugs tried to come because I am a landlord as well as a business owner in the facility. There were no complaints of seeing bed bugs roaches' biters or any insects of any kind at the time of my service nor did the company mention that they see any of these things. My complaint is that since they have completed their last treatment multiple spiders have bitten multiple people from my tenants upstairs, my kids that attend the daycare downstairs, as well as my children. I called them to tell them what was going on and tell her that my son had got bitten in the eye and I was taking him to the hospital, The lady laughed and told me that I probably have white spiders and they don't bite. I then looked at my paperwork and it says that when they came out here, they saw roaches, but yet me nor my tenant has seen any neither did they tell us about it. Upon going back and forth with the company then then added on They had come to the conclusion we have bed bugs. I wanted to know How and It wasn't written on the paper, and they had not come back to look at my house so how did they come to that conclusion? After going back and forth with him over and over arguing and them degrading my character as a landlord and a tenant They finally offered to come back out. I had already told him I was going to be contacting someone concerning this issue legally and I left it be.Business response
07/31/2024
My name is ************************* Owner of Pest 2 Rest Pest Control. I received a call from ************************* for a treatment for general pest control including SPIDERS,ANTS,ROACHES. My company provided 3 treatments to her home (duplex) the treatment date are as follows 4-3-2024,4-17-2024 and 5-1-2024. Before each treatment i spoke with both the owner ****** and her tenant and both stated that there were NO CONCERNS OR ******. After 2 months I received a call from ****** stating that her tenants and her were being ate up by SPIDERS, my wife *********************** took the call and suggested that it might be BEDBUGS, ****** became very irate and demanded a refund. I stand by my SERVICE that I did at her property and NO REFUND will be issued.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.