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Complaint Details
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Initial Complaint
08/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
A few years before the pandemic, I purchased two 'Autumn Gold' Ginkgo trees. The 'Autumn Gold' variety is a "male" tree. I recently noticed that one of the trees developed what appeared to me to be fruit which indicates that it is a female tree. My understanding is that female Gingko trees do not start to produce fruit until they start to mature. It would not have been possible to determine if it was a female during the warranty. Female trees are highly undesirable because the dropping fruit is messy and it "stinks". For those reasons, I purchased male trees. When I called Minor's, I was provided with an e-mail to address my concerns. I do have copies of the correspondence. I don't have the original receipt, however I provided them with a picture of the tag that was on the tree when I bought it. It indicates that the tree was an 'Autumn Gold', size, and price paid. I also sent a picture of the fruit on the tree. After I provided the tag and my request, I did not receive any further communication from them. This is the last e-mail I sent, but I received no response. "Hi ****, I'm writing again regarding my female Gingko Tree. We've established that my Gingko tree: Is a female. Was tagged as an 'Autumn Gold' (male). Was purchased at Minor's. Has an unknown purchase date, however I'm sure it can be determined by looking at past Retail Price Lists. The only remaining issue is what Minor's will do to correct this problem. I'm sure you'll agree, this problem isn't the result of any negligence on my part. Someone at Minor's tagged the tree incorrectly. A female is considered undesirable. Everyone makes mistakes. What matters is taking responsibility for errors and correcting them. I have to cut the tree down, and I am requesting to be reimbursed for what I paid for it. If a refund is not available, I am requesting a store credit that doesn't have an expiration date for the amount I paid. I am awaiting your response. ****** ********** ###-###-####"Customer response
08/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Minor's Garden Center did send me a gift card for the amount of purchase. I am satisfied with the outcome.
Regards,
****** **********Initial Complaint
10/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid full price for 4 arborvitae trees, in November 2022, so that I could have a warranty on case they did not survive winter. I tried to claim the warranty in October 2022 for one tree that most died over winter and never recovered. Despite presenting all documentation, I was denied a replacement because of a technicality. My receipt said contract sale even though I was a retail customer and paid full price on the tag.Business response
12/07/2022
Good Mornig and I apologize for late response - it was just bought to my attention this morning we had a complaint to address. I will need more infomation to research this complaint. Can you please forward the warranty receipt you are referring to and any other information you have.
I will address immediately.
Regards,
*****************
Minor's Garden Center, Inc.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.