Business ProfileforProspect Management Company

This company had advertised and shown me an apartment in the front of the building to only switch me to a back unit when I sign my lease which was much lower to the ground & have had several security issues with tenants knocking on my windows at all hours, doors being propped open in the lobby constantly. The washer has been broken since the move in and I submit many maintenance requests and never has been fixed. Late fee for being 1-4 days late when I lost my job or in the hospital for long term covid this company has hit me 8 times with 100 dollar late fees. I have always paid my rent or been openly communicated to them about my health situation causing me to lose my job. This company is harassing me for 800 dollars in late fees yet cannot fix my heat that will not go over 55 degrees in the winter without a space heater due to improper insulation and poor heating registers the maintenance man said. The maintenance man was someone who flipped them and said it was done really cheap and to also fight for my security deposit as the company is known for keeping them he stated to me as he laughed about the owner being extremely cheap. They have never fixed the washer properly, nor will they address the doors being propped open. Its an extremely unfortunate building to live in. I have two tenants who have been late in payment yet have never acquired any late fees so its just unfortunate they only prey on tenants for money but cannot fix basic things like water or safety in common areas such as the lobby. I wish to have these late fees removed and to have the washer fixed for other/future tenants as it is complete false advertising to renters. To understand when someone is in a financial hardship that a $100 late fee can be a weeks grocery money and that of it keeps happening it can financially ruin someone. They have never worked with me to wave or discount any of these fees. They just continue to harass me from anonymous numbers asking when I can pay.