Customer ReviewsforProspect Management Company

I am the new board president of our condo Association. In the time I have been president I have uncovered; 1. Structural repairs done by a sister company of Prospect, Maintenance and Remodeling Services, without permits or engineering, that is required by the city of Waukesha. according to engineers the repairs were not needed and according to the contract with Prospect, the repairs were not allowed to be done. 2. Under budgeted for water fees for years by up to 20%. 3. Sent an owner to collections to a $490.00 per hour attorney. Prospect never bothered to call the owner, just sent the issue to the attorney. The attorney charged in excess of $6,000.00 to collect a few thousand dollars. The account for the owner showed they over collected by some $3,000.00. Then some 8 months after the case was closed, Prospect added $2,500.00 in legal fees to the owners account, and will not provide the invoices or an explanation. 4. For at least 3 years several issues with the fire alarm system, which were noted at each annual inspection, went unattended to. These are life /safety issues that Prospect ignored. 5. Prospect terminated their contract, and gave us 60 days notice as per contract requirements. Then, noticed us that they are stopping services approximately 2 weeks prior to the 60 days notice, even though Prospect collected a full fee for those 60 days. 6. Gave recommendations to the board for siding replacement, that would be next to remaining siding. The new siding is of a different manufacturer, a different size and color. The price being paid for the new siding, from the company Prospect recommended is twice the amount from other licensed vendors. 7. Prospect has been unwilling to cooperate with the new board during transition, has not supplied requested data, will not even respond to communications from the board president. This is just the beginning, however i am running out of space. if any other association has questions contact Gabriel woods

All actions undertaken by Prospect Management Company were at the direction of the ***** of ********* and all are outlined in the association meeting minutes that were provided. There may be some confusion on the part of the complainant as to the role of the contracted management company versus that of the association ***** of *********. 1. Any contracts entered into with outside vendors are between the vendor and the ************************* ************* **** Per the contract, Prospect Management solicits bids from multiple vendors for all projects and presents those to the ***** of ********* of the ************************* Condominiums. The decision on which vendor to use is then up to the ***** of *********. If there are concerns with a particular vendor's work, please take that up with the individual vendor.2. The annual budget is reviewed and approved each year by the ************************* ************* **** ***** of *********. Prospect Management assists in the preparation of the budget but does not set or approve the final budget as that is the responsibility of the ***** of *********. 3. Prospect Management follows the collection policy of the ************************* ************* **** on behalf of the ***** of *********. Prospect Management does not set the collection policy and any owners that were sent to collection were done so at the direction of the ************************* Condominiums ***** of *********.4. Per our contract, Prospect Management takes no association actions without ***** approval. 5. We did not stop our services 2 weeks early.6. Again, Prospect Management gives recommendations to the ************************* Condominiums ***** of ********* but the decision on vendors to use, materials to purchase, etc. are those of the ***** of ********* and not Prospect Management.7. Prospect Management provided all requested documentation prior to the end of the contract.

the response from Prospect Management is rubbish. 1. prospect did not solicit multiple bids for many services provided. as a matter of fact much of the work was done by their own captive company jointly owned by Prospect. 2. why would the owner need to take up issues with vendors. why is the property manager not taking care of that. 3. i have an email from Prospect stating they are stopping services on february 16th.

Again, per our contract, our role is to take direction from the ***** of ********** We do not take any actions on behalf of the condominium association without board approval.Our company has preferred providers that we work with because they have experience working with condominium associations. However, the ***** of ********* determines when, and what vendor is used for any work in their community. We do not force the ***** to use any particular vendor. If the board directs us to use a different vendor, we will do so. The board did not direct us to use a different vendor and approved the use of the vendors chosen. We no longer manage your community. At the time that the work was completed, the board did not direct us to take any action against the vendor in question. If the current board now has an issue with the work, the board will need to contact the vendor, as we are no longer under contract for your community.Our service continued through the end of the contracted month of February 2022. We continued to correspond with you throughout that time. We also provided you with financial reports for February after the end of the month. Our management staff was in contact with the board during this time. Our support staff continued to field calls and emails from homeowners during this time. Our accounting staff continued work on your community's financials. We were directed by the board not to pay any invoices during this period. Our management software tracked all of this and we have emails to and from the board as well.

rubbish