ComplaintsforPapa johns
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Complaint Details
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Initial Complaint
07/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On or around april 29/30th I ordered a pizza online. (order #*********) I have a disability which at times flairs up and complicates driving. Carry out was also not an option for this store, so I spent more to have a pizza delivered. 29 minutes was the estimated time to deliver. I watched the tracker and the pizza was completed around **** min after I ordered and on 3 occasions it said delivered. After an hour, I called the store. I felt as though I spent a lot of money for a pizza, which now I had been waiting for an hour, and probably would not be of great quality when/if it arrived. I wanted to cancel the order and order food elsewhere. I was on hold for several minutes and the woman (who stated she was the manager) was rude and combative stating if I did not wait for my pizza I would be banned from ever ordering from the store again, and using profanity. I called back to state I wanted a refund credited to my account, and this time recorded the conversation on my apple watch. She instructed me to **** a sick, called me a stupid ***, and continued to berate me using profanities insinuating I couldn't figure out how to **** my own pizza, calling me a dumb mother ******, and telling me to get digiornos. I called corporate, customer service, as well as online on ******** and on website, additionally going to store on ***** street to try to get in contact with owner (as corporate provided me an incorrect number). I was impicit this employee be terminated for her volatile and egregious behavior, and in my last contact with customer service feel this was not the case. I want the owner of this establishment to know the behavior and language of this so called manager. Others who have used this type of language/behavior have gone viral online and lost jobs, been expelled from universities and so forth. I am still livid I was treated this was and had to go out of my way to be refunded.Initial Complaint
05/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order on April 29th 2022 online and never received my order. After waiting 2 hours i called and was told i a driver was headed to me. After another 1 i called back and said i would just like a refund and they agreed and hung up. I contacted my bank and was told the charge was not refunded so i called the store back but i was placed on hold after explaining my issue and wasnt able to speak to a supervisor. I received a call from the person who received my order which is proof i never received it.Initial Complaint
11/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
12/27/21 ordered from establishment. The original chicken 8 piece upon tasting the meat tasted tainted just a little. I phoned immediately and the manager was rude argumentative citing they just came off the truck yesterday they are fine. I cited I would not be calling if ***** wasnt an issue he did not even understand what tainted tadte mesnt i cited i would not feed them to my children. He cited he couldnt give me a credit nor a refund that there is no cooperation to complain to that i was just out of luck nothing wrong with the chicken. I cited eho calls in with such a ***** complaint if it wasnt true again he cited oh well ****** they will just contact me and Im not doing anything have a good night and ended the conversation. I am 68 years of age and well aware when the taste of tainted meat exists. I have discarded enough to be well aware of the difference. To assume Im lying because of color and address of residence is sad. Shack should be ashamed of how customers are being treated. I plan to also contact the food and drug government and city. Its really getting bad when you make an honest complaint you are described ad a liar and refused any type of solution hiding behind business practices not being held accountable as before Covid.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.