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ComplaintsforPizza Shuttle
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order for delivery and when the driver said he was about to arrive withy food,apparently he remembered a tiime when he got robbed and didnt wanna deliver my food i even told the driver i would come to him and get the foid but instead he decided to say he will send a different driver and hung up in my face. Then i called up there to check the status of my order and they said they were remaking my foodbut I honestly think they were not gonna send another driver. So i just asked them are they really gonna send someone out and j said if i have to drag my kids outside then its gonna be a problem so then they decide to not send out my food and hung up in my face again so then i went up to the place and asked to speak to a manager same thing they threatened to ask me to leave or they would call the police so i left because im a BLACK WOMAN and im definitely not about to let that situation get of hand im a loyal 5 yr customer and i will no longer spend my $ was treated poorly.Business response
10/15/2021
Hello,
We have looked into the complaint, and agree that we did not handle the situation well.
Hello,
As described, our delivery driver did not feel comfortable delivering with 12 masked individuals out on the street, and so drove off.
The customer called, and was told we would redeliver it. In this case, the manager should have offered the customer a refund, and a credit for a future order, and not attempted redelivery to put someone else in potential danger. Or offer a discount for the current order if the customer was willing to pick it up. Instead we told the customer we would redeliver it, and we had every intention of doing so, but we were short staffed on delivery drivers, and had gotten a bit busy.
After the food had not yet arrived a decent amount of time later, the customer had every right to check on her delivery. The person who answered the phone did not know the whole situation, and reacted in an unprofessional, unnecessary manner. Our calls are recorded, so we were able to confirm that we handled things poorly on our end. The food was actually on its way out the door as the customer called, and he should have just let the customer know that. Our employee created a situation where there should not have been.
He then further escalated matters when the customer came into the store. He has been spoken to at length regarding his actions and understands where he was in the wrong. We value our customers and this instance does not reflect our desired practices, and we apologize for this issue.
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Contact Information
Business hours
Today,10:00 AM - 3:00 AM
MMonday | 10:00 AM - 3:00 AM |
---|---|
TTuesday | 10:00 AM - 3:00 AM |
WWednesday | 10:00 AM - 3:00 AM |
ThThursday | 10:00 AM - 3:00 AM |
FFriday | 10:00 AM - 3:00 AM |
SaSaturday | 10:00 AM - 3:00 AM |
SuSunday | 10:00 AM - 3:00 AM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.