Business ProfileforA Team Roofing

Subject: Formal Complaint Against Aer Home Improvement and Owner Alfredo Castro Dear Sir/Madam,I am writing to lodge a complaint against Aer Home Improvement, located at ****************************************************************************, owned by Alfredo Castro. I am the project manager for a roofing project on behalf of my father, *******************************, who is 79 years old and will turn 80 on September 2, 2024.On December 10, 2023, Alfredo provided an estimate for replacing my father's rubber roof. The scope included removing a deck, repairing water-damaged wood, replacing the rubber roof, and reinstalling the deck. Alfredo was given 50% upfront, with the remaining balance due upon project completion.Alfredo's crew pried up the deck boards instead of unscrewing them, damaging the underlying wood. He falsely claimed the boards were nailed down. On December 24, 2023, Alfredo claimed the job was complete and requested the remaining payment, which my father provided out of kindness.Due to significant snowfall, Alfredo did not return as promised. In spring, I discovered that less than 50% of the deck was properly secured. I had to secure the deck myself. The rubber roof was still leaking, and after numerous missed appointments, Alfredo finally returned. He tore off the deck again, leaving the boards scattered and causing further damage.Weeks passed with the roof exposed. Although Alfredo eventually repaired the roof, he has disappeared without properly reinstalling the deck. The deck remains incomplete, and the roof is still at risk.Given Alfredo's failure to complete the work, broken promises, and the damage caused, I request the BBB's assistance in filing a claim against Aer Home Improvements insurance for the replacement of damaged deck boards and completion of the project as agreed.Thank you for your attention to this matter. I look forward to your prompt assistance in resolving this issue.Sincerely,*****************************