Business ProfileforMarcus Theatres

On June 10th, I purchased $100 worth of tickets for my family to see return of the king at ***********************. We have been coming here for the better part of a decade. My husband, my son, and my sister were in seats, G1, G2, G3, and G4. My son is 12 years old and autistic. If anyone knew him, they would know what a phenomenal young man he is. To start, our food was late. My husband and I were whispering amongst ourselves to decide if we would go ask staff about the status of our order. I paid $100 for the food that hadnt come. We decided to give them ***** and wait. Our food finally arrived well past the scheduled time. Poor quality too. Secondly, a staff member randomly walked up to us during the showing and asked us if we had gotten our chicken. That seemed really strange to me at the time. Thirdly, a manager named ****** came up to my family who was sitting there holding hands and told us that we had gotten multiple complaints about the noise. I was completely taken aback and angered by how this was handled all around. My son was not being disruptive, He was whispering and asking me questions which is in line with someone on the spectrum. The same ***** we gave to others was not extended to us. My husband expressed this to management. He said he felt like we were targeted, singled out as a family of a child with a disability. He said it wasnt fair. My child was behaving. He was only being a child. It was not communicated to us what multiple complaints were, however, my other family located in the lower sections of the theater said they could not hear any noise from our section. What was observed were the women to the right who took our seats after we left. I felt justifiably angry after the conversation with ****** and asked for a refund and left early. What is really terrible is my son calling himself a stupid little idiot after this. That is not the experience he should have had. I will not spend another dime here and I would like a refund for the food.