ComplaintsforInternational Commerce & Marketing Corp.

• Initial Complaint

  05/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I made a order from this company in the amount of ****** dollars for a postal rain gear from my postal allowance. When I made my order, I was told that my order was on back order until mid May. When I called about the status of my order, I was then that the back order could be anytime this year. If I was told the truth, I would have order from another vendor and my allowance of ****** is not refundable so I have to wait until when they receive rain gear.

  Business response

  05/20/2023

  The customer placed an order with ** on April 4 for a Postal Rainwear 42" Long Coat and was told it was out of stock but was expected to arrive in May,  This coat is an official **** Postal Service uniform item and as a licensed supplier we are told by the Postal Service the specific manufacturers their uniforms have to be purchased from.  There is only one company approved to make the Rainwear items for the entire **** and they have not been able to keep up with the demand since before the first of the year.  We have been in contact with them on a weekly basis and have been told all items are in production but now they will begin shipping to ** the first week of June. Unfortunately this first shipment will not be enough to cover all of the stock we need and we will ship by the oldest order date and continue to do this as more stock arrives and all orders we have are filled.. 

  The customer did purchase using their **** Uniform Allowance which has to be used within a one year period.  Per **** restrictions as merchants we are not provided with the allowance amount or the anniversary date so we have to told this by the customer.  When the customer contacted ** for a status update on May 5 they informed ** that their allowance anniversary date had been in late April and asked if the coat was going to be charged to his previous allowance be since the order was placed on April 4.  I explained that because we are only allowed to charge the allowance when the product is sent and this hadn't shipped it did not come out of the "old" allowance.  The customer asked why this was not told to them when the order was placed and I said had we been told the Allowance Anniversary date was before our stock was supposed to be here we would have suggested ordering items in stock so the allowance wouldn't be "lost".  The customer said they needed the raincoat and not other uniform items and now has nothing for the "lost" money.  After some additional conversation about the delay in getting the rainwear from the manufacturer I told the customer that once the stock arrives for this order we will send the raincoat and not charge anything to his allowance.  Now it is just a matter of receiving our stock but it looks like it should be here before the end of summer.  I also apologized to the customer for the inconvenience this is causing.      

  Customer response

  05/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  04/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order from this company online on 3/21/22 with Order #UNI20005000017307 for several items using my employee allowance credit card. The order is now over a month old and still says it is in the same Processing order status that it was in when the order was placed. I had tried sending the company an email asking for an update on expected delivery date as well as tried using the companys online chat option only to get a message stating there were no representatives available at those times despite being within the companys posted business hours on their website. This order is for uniforms I need for work using their employee allowance program. If the company cannot fulfill this order immediately I need the purchase amount refunded so I can use another company to order my uniforms please. Waiting a month with no updates and no responses is unacceptable.

  Business response

  05/09/2022

  I e-mailed ********************* on 4/29 letting him know the **** Work **Shirts were on back order but had arrived.  The order shipped on 5/3/22.

  Customer response

  05/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  01/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In October 2021, I attempted to order an ink stamp from Postal Products Unlimited but the website crashed. I then received an email saying that the order was canceled. In Jan 20, 2022, I received an email stating that the ink stamp was sent to my old address and was charged $16.63. I called customer service same day as the email was received and told the rep that I did not order this once more and that the initial order was canceled. She told me that it is shipped and nothing can be done. I did call the manager of my apartment building to ask the tenants to bring the package to the office when received so that the office staff will return to sender. I would like to BBB to intervene on my behalf and make sure I get refunded for their errors. **** tracking : **************************

  Business response

  01/26/2022

  The customer is correct, on October 17 they placed an order for a "Return to Sender" stamp but we were having a problem with the website causing his order to initially come in at $0.00 and without the product information.  The problem was corrected and his order did come into our system correctly on October 18.  Due to some supply chain issues it took us until January 20, 2022 to ship - postal tracking number 92748927005654000001400267 - and the customer was sent a system generated e-mail letting them know it shipped.  When the customer called to cancel we couldn't ***** the request because the package left our building and was in the mail stream.  According to the **** website as of today the package has not been delivered but in lieu of all the delays we are processing a refund for $21.05 (the amount of the stamp and postage).  When the package is delivered the customer does not have to return the product.

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