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Find a Location

Safe Auto Glass has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Safe Auto Glass

      5044 S 27th St Milwaukee, WI 53221-3402

    • Safe Auto Glass

      4611 Dovetail Dr. Suite 9 Madison, WI 53704-6310

    Business ProfileforSafe Auto Glass

    Windshield Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company provides auto glass replacement, window tinting, glass regulator replacement and sunroof repair. 

    Business Details

    This is a multi-location business.

    Find a Location

    Safe Auto Glass has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Safe Auto Glass

        5044 S 27th St Milwaukee, WI 53221-3402

      • Safe Auto Glass

        4611 Dovetail Dr. Suite 9 Madison, WI 53704-6310

      Location of This Business
      5044 S 27th St, Milwaukee, WI 53221-3402
      BBB File Opened:
      1/15/2013
      Years in Business:
      11
      Business Started:
      12/18/2012
      Business Started Locally:
      12/18/2012
      Business Incorporated:
      12/22/2015
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Safe Auto Glass & Body LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 6:00 PM
      T:
      8:00 AM - 6:00 PM
      W:
      8:00 AM - 6:00 PM
      Th:
      8:00 AM - 6:00 PM
      F:
      8:00 AM - 6:00 PM
      Sa:
      8:00 AM - 4:00 PM
      Su:
      8:00 AM - 4:00 PM
      Business Management
      • Mr. Tom J. Al Maghrabi, Owner
      Contact Information

      Principal

      • Mr. Tom J. Al Maghrabi, Owner

      Customer Contact

      • Mr. Tom J. Al Maghrabi, Owner
      Additional Contact Information

      Fax Numbers

      • (888) 861-1289
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/08/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Had to tell return on three separate occasions for additional repair on a broken window. He said simple cosmetic plastic was causing the air noise. Had it installed and noise persisted. Took it back a third time where the owner disregarded my point to fix the frame and plastic that was broken. The window was not fixed per instructions. He then claimed additional grinding noise was caught in the regulator and it was my responsibility to inform them to take everything out and take out any loose glass. He then proceeded to touch the car as if that was going to tell that the window was properly sealed or not. Showed him the existing damage to which he was clearly upset I said they did a bad job. He was rude, condensing and refused to fix anything further without charging me more for their poor clean up and seal job.

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Zen C

      1 star

      07/02/2024

      I normally do not write reviews or complain, but felt it was my duty as a first time customer to warn consumers of this business.First off, the ***** IS EXTREMELY RUDE and yells at you and excuses the consumer of lying.After replacing my front windshield I noticed that the rubber seal was damaged from the service person prying it causing two opening causing it not to seal.On the opposite side there are two nicks of paint missing all the way down to the clear metal of the pillar.Third most important issue is that I paid extra for the rain sensor option my car has as they said it would cost extra. After the install, my intermittent wiper feature does not function properly.I called several times to resolve the issues and spoke to the owner/manager about it and he said to stop calling to bother him and hung up on me.DO NOT GO TO THIS BUSINESS FOR ANY REASON!

      Local BBB

      BBB Serving Wisconsin

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