ComplaintsforRitchie Lakeland Oil & Propane
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
LP tank was leaking,they had there driver leak test it,he didn't find it,he use to work in a paper mill and was not a technician. They would not send a qualified technician,after 3 years of smelling LP I had a new company come in and Ritchie billed me ****** to remove there hazardous tank,they were to maintain tank per contract. I called them on 5/19,the receptionist said someone will contact me,they are avoiding me,I was told this is how they operate. They sent me a agreement that doesn't pertain to me,all I want is the **** cancel,the account closed, if they want to compensate for lost LP,that would be nice but I'm sure that isn't going to happen. Thank YouBusiness response
06/17/2022
He had a leased tank with is. When they sign the lease and we show them a copy of the lease.
250 **** for pick up.
Business response
06/17/2022
BBB COMMENT SKW:
He never signed a lease and we wrote off the agreement (****) account is at zero
Customer response
06/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
***************************** I am willing to accept response, upon written acknowledgment,that account is closed out with zero balance. Receive **** on 6-17-22 with ****** owed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.