Business ProfileforMadison Veterinary Specialists

Very frustrating dealing with Madison Veterinary Specialists. They are extremely bad with communication. We give them a number to call and they call a different number. We also paid extra for a biopsy that was charged to us up front. No results were ever provided to us and we don't know if the test was even submitted, that was 2 months ago. Bad business practice. Trying to get a refund on being charged for something not provided is proving to be a hassle as well. Also, the day of our dog's surgery I waited for hours in the waiting room. They knew I was there, but when it was finished they didn't come out, they called my wife's number instead and she had to remind them that I was sitting there. Very unprofessional.

We are truly sorry **************** had a bad experience with our emergency service due to some lapses in communication, which was expressed to him over the phone when brought to our attention. What **************** did not mention in his review is that this was an emergency situation where his canine companion was seen promptly for a condition that is almost 100% fatal without emergency surgery. The appropriate care and emergency surgery were provided which saved the patients life. During the operation, a nodule was discovered on the patients liver and biopsied at no additional cost. The Kramers elected to have pathology performed on the biopsy by an outside reference lab. Due to a software update, typical internal notifications were not forwarded to the doctor and therefore, **************** was not notified with the results. It wasnt until two months later that he called to dispute the pathology charge and didnt ask about the pathology results. During our last conversation with **************** regarding the lapse in communication, we were unable to discuss the results with him as he hung up in the middle of the conversation. Its situations like these that make emergency medicine so extremely stressful for staff. The life of the patient is saved because of timely care, a liver nodule was noticed and addressed with the only error being not relaying lab results in a timely fashion. There is no gratitude for work done and saving the life of a patient, simply contempt for a communication error and a request for refund of a service that was in fact rendered.