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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We took out 2006 Lexus to them with a check engine light and rough idle. We requested them to check over the vehicle and resolve the issue. We believed it needed a tune up. They only replaced only the plugs charging is almost $1300 to do it. We later found out they only changed the plugs and it was not actually the problem. After spending almost $2500 trying to resolve the issue we took the vehicle to the Lexus dealer who was able to resolve the issue(broken air intake) for $354.Broadway tire was unwilling to work with me to resolve the mis diagnosis and repairs charged.Get a second opinion before having them do any work!!!
Business response
04/11/2024
******************** brought ** his Lexus RX400 and asked us to replace the spark plugs. The manager at that location, ***, asked him if he was having problems and ******************** informed him that it was not running right. At that time, *** recommended that we should perform a diagnostic to see what is causing the problem. ******************** refused to authorize a diagnostic and asked us to replace the spark plugs because he was sure that is what the problem was. *** did inform him that there was no guarantees since we did not do a diagnostic. We completed the repair and ******************** picked up the vehicle. The initial bill was $804.61. ******************** returned a week later and told us that the problem had returned and the check engine light was back on. We did do a code scan and found the vehicle codes indicating a misfire on cylinder #1 and cylinder #6. *** informed him we should complete a full diagnostic and once again, ******************** declined the diagnostic and took the vehicle. ******************** was not charged anything for this visit. ******************** returned two weeks later and asked us to replace the ignition coils for the two problem cylinders. We completed the requested work and ******************** picked the vehicle up. This bill was $521.82. ******************** did not spend $2500.00 with our facility. ******************** did return and informed us that he did allow the Lexus dealer to perform a diagnostic and they found the problem. He was requesting a refund for the work performed at his request. We did not do a diagnostic on this vehicle. *** did offer ******************** a $250.00 refund out of good will but he left our facility before accepting the refund. ******************** is trying to hold us responsible for work that was never performed or charged for.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.