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ComplaintsforT. Snow Builders
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Complaint Details
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Initial Complaint
03/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
T. Snow Builders was the assigned builder for ****** Homes located in ******* *********. I contracted with the business to build a new home on the above property. I was told repeatedly that we could move into the house ninety (90) days after the house was set. After a few cancellations, the house was finally set on June 29, 2021. We were able to move into the house December 07, 2021, on a temporary occupancy permit, but the house was not finished. A permanent occupancy was issued February 10, 2022, but still the house was not finished. The builder **** four of the five construction loan draws but, unfortunately, at least four of the sub-contractors were not paid by the builder. I controlled the final loan draw and paid two of the four sub-contractors. with one of them getting a partial payment. The builder installed our fireplace on January 28, 2022, then we had a fire at the house on January 31, 2022, due to improper installation of a fireplace that was rated for natural gas usage and is not able to be converted to LP gas, which is what we use. We immediately notified our insurance about the fire and began a claim. The builder showed up the next day and told us that he would not be making a claim due to amount of his deductible and wanted to begin repairs that day. He was told not to do anything until my insurance adjuster evaluated the damage. We decided to have a restoration company complete the repairs as our confidence with the builder's competency has dwindled to a very low state. Although we have tried to communicate with the builder via voicemail and texts, we have not heard from nor seen him since February 15,2022. We did make a complaint of "theft by contractor" with the ********************** Department but the ************************** declined to prosecute. We are in the process of finishing the house ourselves which is costing us money that we do not really have. We would also like to have WAUSAU HOMES included in this complaint
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
N2819 14th Road
Montello, WI 53949
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.